Cruise planner purchases using OBC

[Ms Jo UK]

If you purchase excursions in you cruise planner using obc and the excursions are canx prior to sailing what happens to the obc?

[KWW88]

Just now, Ms Jo UK said:

If you purchase excursions in you cruise planner using obc and the excursions are canx prior to sailing what happens to the obc?

your money will be refunded back to your account

[Ms Jo UK]

3 minutes ago, KWW88 said:

your money will be refunded back to your account

Thank you that is exactly what I was hoping to hear.

[HskrCrsr]

If just the excursion is cancelled, I have nothing to add to Ms Jo UK's answer and you can skip the rest of this. (I have not yet figured out how to make that a useful link to the previous author.)

 

If the cruise is cancelled, this is an FAQ that you might want to look at:

https://www.celebritycruises.com/travel-alert/frequently-asked-questions

 

Specifically, you might want to scroll down to the PCP (Pre-Cruise Purchase, I think) section. You'll find these among others:

 

If I purchased a product or service in My Cruise Planner before my sailing was canceled, what do I need to do for a refund?

(long, detailed answer you should see there)

 

and

If a guest used an onboard credit to pay for his or her pre-cruise purchases, such as shore excursions or a beverage package, and opts for the 125% onboard credit offer, will he/she receive the offer on the portion paid using an onboard credit?

No. Guests will only receive an onboard credit equal to 125% of the amounts paid using another form of payment, not for the portion paid with the onboard credit.

And note that such purchases are refunded differently than the FCC that is issued for the cruise fare.

[wrk2cruise]

45 minutes ago, KWW88 said:

your money will be refunded back to your account

 

Technically your OBC balance will be increased by the cancelled excursion amount.  No real "money" changes hands.