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World Points glitch for upgrades on Prima


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We booked the Prima this morning and I called World Points to redeem my points for a cabin upgrade only to find that they have a system problem and are unable to process those redemptions at this time.  The rep said there was a meeting about the Prima today and that everyone is aware of the problem and working on it.  He did not know the timeline for when it would be fixed.   He hoped it would be only  a week. And for whatever it’s worth he put annotation in my file that I had called on this date for point redemption.   Thought y’all might want to know.

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I tried to use my points to upgrade about a week ago for the Prima. The glitch in the system wasn’t allowing that for such a new ship. It was suggested to me that I call every couple of weeks to see if the points could be used for that. I too, had a note put in my file that I tried. Thanks for posting this info!

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I tried again today, and their computer wouldn’t let them use points to upgrade on the Prima. The guy I talked to said to try back in a couple of weeks. 

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Posted (edited)
On 5/14/2021 at 1:10 PM, MagnoliaBlossom said:

We booked the Prima this morning and I called World Points to redeem my points for a cabin upgrade only to find that they have a system problem and are unable to process those redemptions at this time.  The rep said there was a meeting about the Prima today and that everyone is aware of the problem and working on it.  He did not know the timeline for when it would be fixed.   He hoped it would be only  a week. And for whatever it’s worth he put annotation in my file that I had called on this date for point redemption.   Thought y’all might want to know.

 What are world Points and where do i find them? I have Casino points I use for upgrades, but have never  heard of World Points. We have been on 20+ NCL cruises

Edited by drumming cruisers
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When you have an NCL Credit card you accumulate points which can be used for a variety of things.  My favorite is to use them for cabin meta class upgrades.

for 30,000 points, which is $30,000 in purchases at 1 $/pt, unless it’s an NCL purchase and then it is either two or three points.  You can book an inside and use points to go to an OV, or an OV to a balcony.  Or you can use 60,000:to book an inside and go to a balcony.

 

You can also use them for OBC or cash back.   There is a sticky that is dedicated to the credit card.

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Friday update:

well, it was looking like the system was up and running and part way through the upgrade the system would no move forward.  Ryan, a wonderfully personable young man got IT on the line and they decided it obviously was not fixed. So . . . I’ll check next week and let ya’ know.

 

happy weekend, all

MB

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