Jump to content

weird problem...VIFP account is gone


Recommended Posts

Hi everybody,

I have a a weird problem with my husbands VIFP account (platinum). He gets better casino deals so we book under his account. I reserved a cabin for a cruise in Jan, a few days later when it was time to put the deposit down (within minutes of expiring) it wouldn't accept my payment. I don't remember what the reason was, but I started switching up information on his account just in hopes of getting it to accept payment. I think i put my email and possibly my name. Somehow whatever I did worked, it accepted it and i thought all was good. Then the next time I tried to get onto his account, all his cruises and offers were gone. We called the main Carnival number, each time they tried to help and said somebody would get back to us within 72 hours...no calls....So, was hoping somebody on here might have another number I could call or an idea who we need to talk to. I wanna book more cruises!! 😉

Thanks in advance,

Mary Ann

Link to comment
Share on other sites

2 hours ago, Maryalamb said:

Hi everybody,

I have a a weird problem with my husbands VIFP account (platinum). He gets better casino deals so we book under his account. I reserved a cabin for a cruise in Jan, a few days later when it was time to put the deposit down (within minutes of expiring) it wouldn't accept my payment. I don't remember what the reason was, but I started switching up information on his account just in hopes of getting it to accept payment. I think i put my email and possibly my name. Somehow whatever I did worked, it accepted it and i thought all was good. Then the next time I tried to get onto his account, all his cruises and offers were gone. We called the main Carnival number, each time they tried to help and said somebody would get back to us within 72 hours...no calls....So, was hoping somebody on here might have another number I could call or an idea who we need to talk to. I wanna book more cruises!! 😉

Thanks in advance,

Mary Ann

Do you have a PVP to call?  They can look you up. I always see my PVP'S name on any mailings I get.  Just FYI, in case you don't use one. 

Link to comment
Share on other sites

3 hours ago, Maryalamb said:

Hi everybody,

I have a a weird problem with my husbands VIFP account (platinum). He gets better casino deals so we book under his account. I reserved a cabin for a cruise in Jan, a few days later when it was time to put the deposit down (within minutes of expiring) it wouldn't accept my payment. I don't remember what the reason was, but I started switching up information on his account just in hopes of getting it to accept payment. I think i put my email and possibly my name. Somehow whatever I did worked, it accepted it and i thought all was good. Then the next time I tried to get onto his account, all his cruises and offers were gone. We called the main Carnival number, each time they tried to help and said somebody would get back to us within 72 hours...no calls....So, was hoping somebody on here might have another number I could call or an idea who we need to talk to. I wanna book more cruises!! 😉

Thanks in advance,

Mary Ann

did you try a different browser? I've seen my cruises disappear and other strange stuff, changing browsers always took care of the problem

Link to comment
Share on other sites

I had a similar problem with my husband’s VIFP account. I had managed to get his really screwed up! Called my PVP and she worked with IT to get everything straightened out pretty quick!

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Forum Jump
    • Categories
      • Forum Assistance
      • ANNOUNCEMENT: PONANT Cruises & Expeditions
      • Cruise Critic Live Special Event: Q&A with American Queen Voyages
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...