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Voom internet pricing issue


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So for my upcoming Adventure sailing on June 19, in my cruise planner I see pricing for the Voom Surf Package for 2 devices listed at $23.98 per day.  So for a 7 day cruise that should be $167.86, but when I add it to my cart it is priced at $188.93.  So is there a tax they are not showing?  Definitely shouldn't have any type of gratuity added.

Edited by bstel
typo
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  • bstel changed the title to Voom internet pricing issue
7 hours ago, bstel said:

So for my upcoming Adventure sailing on June 19, in my cruise planner I see pricing for the Voom Surf Package for 2 devices listed at $23.98 per day.  So for a 7 day cruise that should be $167.86, but when I add it to my cart it is priced at $188.93.  So is there a tax they are not showing?  Definitely shouldn't have any type of gratuity added.

Sounds like a programming issue to me. There should be no gratuity or tax on that package in my experience.  I suggest you (ugh) call them.

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8 hours ago, bstel said:

So for my upcoming Adventure sailing on June 19, in my cruise planner I see pricing for the Voom Surf Package for 2 devices listed at $23.98 per day.  So for a 7 day cruise that should be $167.86, but when I add it to my cart it is priced at $188.93.  So is there a tax they are not showing?  Definitely shouldn't have any type of gratuity added.

Are you in Canada?  I have seen this happen when they adjust the exchange rate and they have recently adjusted the rate downward.  The posted price gets adjusted bu5 the back end price is still at the old, higher rate. 

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1 hour ago, Ourusualbeach said:

Are you in Canada?  I have seen this happen when they adjust the exchange rate and they have recently adjusted the rate downward.  The posted price gets adjusted bu5 the back end price is still at the old, higher rate. 

no US

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