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Revamped Tier Levels Coming Soon


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2 hours ago, ceilidh1 said:

What is the point of booking the suite?

TBH, if I decided to spend the big bucks for a Suite, I wouldn't be too worried about $58 cover charge to dine in the CG.  I realize there are a lot of other value and perks with a Suite, but we just don't spend the vacation dollars that way.  To each their own, but I think the dining thing is a NTH.  Club Class would be more useful than the $58 savings on CG.

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I keep wondering about the folks who quote the "extra" cost of Princess Plus and then give the entire cost of the thing. They always seem to "forget" that it includes the gratuities (now called, of course, Crew Incentive).  Do they normally remove the gratuities?  If not, they should first deduct that cost from the cost of Princess Plus before stating how much "extra" it adds.

 

I have no beef with folks who don't like the program. If they don't drink and don't want to lose their free Internet minutes it makes perfect sense to not want to be pushed into booking Princess Plus. I just think it seems disingenuous to consider the gratuities as an "extra" fee being added into that program.

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11 hours ago, caribill said:

 

Fort two people in the cabin, that is $80/day extra or $560 for a seven day cruise.

 

It does sound like a lot but considering that $203 of that is the cost of gratuities that you would be charged anyway, I still think it's a good deal because it's really only the cost of a couple of drinks each a day.  I can see how it wouldn't work for someone who doesn't drink any alcohol at all, though.

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7 minutes ago, Steelers36 said:

TBH, if I decided to spend the big bucks for a Suite, I wouldn't be too worried about $58 cover charge to dine in the CG.  I realize there are a lot of other value and perks with a Suite, but we just don't spend the vacation dollars that way.  To each their own, but I think the dining thing is a NTH.  Club Class would be more useful than the $58 savings on CG.

Agreed - though it's $116 for us as we have 4 passengers. This is really the ONLY suite perk we get value from/take advantage of...so, yes, it would be more value for us to book club class mini (probably 2 for the same cost as a suite) moving forward!

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1 hour ago, Astro Flyer said:


But 50% of what?

 

Without the cost of those packages being displayed in the Cruise Personalizer they could be increasing. So 50% off a higher priced plan that we’re being forced to purchase by eliminating free minutes is a reduction in Captain’s Circle benefits for me.

 

It still shows priority boarding beginning at Platinum but based on the opinion of their SVP of Sales expressed at his most recent webinar that benefit isn’t necessary because everyone can make an Arrival Group time request. However when that’s not based on Captain’s Circle level but upon who requests first he doesn’t understand the problem. It’s been my experience that many passengers who are eligible for priority boarding want to arrive early & by not basing the order of requests on Captain’s Circle level then a first time PCL cruiser could board first & an Elite passengers last. Based on posts on this board that is happening for the first cruises next month. And Princess hasn’t even clearly stated about when Arrival Group times will be available which requires passengers to check regularly in an effort to get an early group & not like before being based on Captain’s Circle level..a lost repeat passenger benefit that doesn’t cost Princess anything..

 

When these two changes appeared to be part of their improvements, I emailed the Customer Relations address posted in this thread a week ago with my concerns about these reductions of benefits. I know they’re busy & understand why like previously they didn’t call to discuss my concerns but by not calling they’re apparently receiving a lot of input & doubt if most of it is complimentary.

 

Each Arrival Group will have a segregation as Elites and Suites will have top priority check-in, and Platinums get in there too I guess.  But, I do agree with passengers able to proceed right on board and not held in the terminal, only a few will actually be on board first and then the regular people line will start to get on board.  

 

I would think, going forward, that Elites & Suites are going to get first dibs on Arrival Groups.  I don't think they have this all sorted out yet.  Seems like this is another not-well-thought-out situation. 

 

It is also true that pre-Covid, not all Suites and Elites showed up in early morning to be first aboard.  That said, with the holding room prior to general boarding, the group as a whole got on board first. 

 

Hopefully, after 2021 and the restrictions for return to sea can pass, then we will return to more what we were used to.  

 

 

The only problem for me is the Sanctuary on a popular itinerary. 

 

Only thing I can think of is they let all the Suites & Elites inside to be processed first.  Then Platinums, then others - for each Arrival Group time period.  That would depend on organizing the lines outside so the people come inside in priority order.  At least then everyone with priority boarding gets through and on the ship before the rest.  But if you only get second boarding group, well not much can do other than be first in that bunch. 

 

Hope it is a temporary situation to a temporary problem.  And goes away in 2022.

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51 minutes ago, racj846 said:

Are prices for a single device for just one device only for the entire cruise, or only one device at anyone time for the duration of the cruise.  i.e I use my tablet for x minutes, then sign off and DW uses hers for a longer period of time! 

You can sign in and out of multiple devices.

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2 hours ago, ceilidh1 said:

What? Seriously? We have a few suites booked for next year and were definitely looking forward to the steak house on the first night! Basically, none of the perks are valuable in a suite for an elite cruiser, then? Already get mini-bar, laundry, priority for being elite. What is the point of booking the suite?

The suite laundry benefit has been very useful to me (even though I am Elite). Suite laundry is one-day service (no matter how many Elites are onboard). Elite laundry is nominally two-day service but sometimes it takes longer.

 

Since I normally bathe and change clothes before dinner after being ashore (or onboard) all day, I place my laundry on my bed when I leave for dinner (in a suite). It is always back by the next evening.

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1 minute ago, NavyVeteran said:

The suite laundry benefit has been very useful to me (even though I am Elite). Suite laundry is one-day service (no matter how many Elites are onboard). Elite laundry is nominally two-day service but sometimes it takes longer.

 

Since I normally bathe and change clothes before dinner after being ashore (or onboard) all day, I place my laundry on my bed when I leave for dinner (in a suite). It is always back by the next evening.

I didn't know it was 1 day for suites? I guess I've never noticed...

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1 hour ago, cruzsnooze said:

But it was removed when you actually go to book a suite so which is accurate?  I have 5 cruises booked and 4 in full suites so I'm wondering if the specialty dinner will be included. If it is removed I will rethink the value of a full suite as an elite tier VS just a CC Mini and save a lot of money on the cabin.  The breakfast doesn't warrant the huge price difference for me. The mini suite size is big enough for 2 to be comfortable with all the granite counter space.

 

I see what you are talking about.  But to me it simply looks like another glitch on their website - and there are several at the moment.  The full suite benefits are still there in all the usual places, just not in the preview booking screens.  I don't think that they will remove suite passenger benefits that are being paid for in the increased fares.

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I personally like the Plus package ($40 daily chg). I drink specialty coffees (3-4 a day), sometimes an afternoon cocktail by the pool, bottled water or soda, an evening cocktail before dinner and a glass or 2 of wine with dinner. That alone is about $30 - 40 a day. Even if I did not have cocktails and just coffee, water and sodas that would be about $20 in beverages.

Gratuities and wifi included would be about $25 a day. I like playing certain games online because it relaxes me. So I like the unlimited internet so I don't have to pay extra.

So not having the 250 free minutes as a platinum member to me has never been a big deal. I can use that up rather quickly in a few days.

Having the gratuities in the package as well is a good thing. 

Three things that are extra charges that have been applied against our OBC that are wrapped up in a package works for us.

We can now use that OBC for excursion and any purchases that fancies my eyes.

JMHO

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17 hours ago, azbirdmom said:

 

Yes and I remember how excited all of us were for this.  We never actually go to use it though as all of the cruises that we booked with it were cancelled.

 

image.png.eb5c3c9732346d70a10b64a9092d35ca.png

Light bulb moment, I never understood why someone would choose BESTDW but now realize people would use OBC for Gratuities. For us BESTDG worked because of free internet with Platinum.

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27 minutes ago, Steelers36 said:

  I don't think they have this all sorted out yet.  Seems like this is another not-well-thought-out situation.

 

Knock me over with a feather!

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Posted (edited)
43 minutes ago, Steelers36 said:

I would think, going forward, that Elites & Suites are going to get first dibs on Arrival Groups.  I don't think they have this all sorted out yet.  Seems like this is another not-well-thought-out situation. 


I agree with your comments although they’ve had 15+ months to figure it out & I feel they’ve had sufficient time to manage the Arrival Groups system.

 

Removing the free minutes to now charge all Platinum/Elite for internet benefits them financially but the boarding system doesn’t generate anything more than goodwill with their most loyal passengers…in my opinion that’s very disappointing.

 

Edited by Astro Flyer
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34 minutes ago, Thrak said:

I keep wondering about the folks who quote the "extra" cost of Princess Plus and then give the entire cost of the thing. They always seem to "forget" that it includes the gratuities (now called, of course, Crew Incentive).  Do they normally remove the gratuities?  If not, they should first deduct that cost from the cost of Princess Plus before stating how much "extra" it adds.

 

I have no beef with folks who don't like the program. If they don't drink and don't want to lose their free Internet minutes it makes perfect sense to not want to be pushed into booking Princess Plus. I just think it seems disingenuous to consider the gratuities as an "extra" fee being added into that program.

Thank you for the voice of reason. I'm boarding already booked cruises with 350-850 OBC + 50 loyalty OBC (if it still exists) but re-looking at Princess Plys $40 day:

15 gratuities 

5 internet

Leaves 15 beverage. Or 1 glass wine. Re-evaluating my decision to book lower price especially on 18 day Australia -> Asia. Think i need to text my PVP

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38 minutes ago, Thrak said:

I keep wondering about the folks who quote the "extra" cost of Princess Plus and then give the entire cost of the thing. They always seem to "forget" that it includes the gratuities (now called, of course, Crew Incentive).

 

This creates an interesting situation.  As we all know, there are some folks who alwasys cancel gratuties, no matter what they are called.

Because they are 'optional'...

 

If Princess now incents people to purchase a package, including gratuties (which can't be cancelled within the package),

they have 'solved' the cancel problem...

 

...at least if the incentive to purchase a package is overwhelming.

 

I also think they should call gratuties different things, depending on your country of origin.

For instance, most europeans would be familiar with 'service' added to a hotel bill;

while retching at 'tips'.

 

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1 minute ago, Roberto256 said:

I also think they should call gratuties different things, depending on your country of origin.

For instance, most europeans would be familiar with 'service' added to a hotel bill;

while retching at 'tips'.

 

Gratuities are now listed as "Crew Incentive".

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9 minutes ago, Ombud said:

Thank you for the voice of reason. I'm boarding already booked cruises with 350-850 OBC + 50 loyalty OBC (if it still exists) but re-looking at Princess Plys $40 day:

15 gratuities 

5 internet

Leaves 15 beverage. Or 1 glass wine. Re-evaluating my decision to book lower price especially on 18 day Australia -> Asia. Think i need to text my PVP

Math says it leaves ~$20 for drinks.

 

With 50% off Internet, I am in same place or need to spend even more on drinks to justify Plus.  We can get the 4-device package and share with friends when we cruise together.  That's going to be less than $5/pp/day now (assuming internet prices don't go up).

 

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Slightly off topic, but to those who say they will choose Celebrity over Princess, I don't think it is apples to apples. We cruised once with Celebrity and enjoyed it, however comparing Princess and Celebrity similar itineraries, we find Celebrity to be more expensive per day, Their drinks package is more limited in choice, upgraded drink package is $30 per day. Or $60 per day for upgraded drinks and Wi Fi.

 

A 7 day Alaska Balcony was $4090 for two on Princess, $4890 on Celebrity, plus $30 pp pd for comparable drinks package, and Celebrity charges $450 extra for refundable deposit.

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28 minutes ago, Steelers36 said:

Math says it leaves ~$20 for drinks.

 

With 50% off Internet, I am in same place or need to spend even more on drinks to justify Plus.  We can get the 4-device package and share with friends when we cruise together.  That's going to be less than $5/pp/day now (assuming internet prices don't go up).

 

😅🤣😂 I can do math (usually)😅🤣😂

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3 hours ago, Astro Flyer said:


But 50% of what?

 

Without the cost of those packages being displayed in the Cruise Personalizer they could be increasing. So 50% off a higher priced plan that we’re being forced to purchase by eliminating free minutes is a reduction in Captain’s Circle benefits for me.

 

It still shows priority boarding beginning at Platinum but based on the opinion of their SVP of Sales expressed at his most recent webinar that benefit isn’t necessary because everyone can make an Arrival Group time request. However when that’s not based on Captain’s Circle level but upon who requests first he doesn’t understand the problem. It’s been my experience that many passengers who are eligible for priority boarding want to arrive early & by not basing the order of requests on Captain’s Circle level then a first time PCL cruiser could board first & an Elite passengers last. Based on posts on this board that is happening for the first cruises next month. And Princess hasn’t even clearly stated about when Arrival Group times will be available which requires passengers to check regularly in an effort to get an early group & not like before being based on Captain’s Circle level..a lost repeat passenger benefit that doesn’t cost Princess anything..

 

When these two changes appeared to be part of their improvements, I emailed the Customer Relations address posted in this thread a week ago with my concerns about these reductions of benefits. I know they’re busy & understand why like previously they didn’t call to discuss my concerns but by not calling they’re apparently receiving a lot of input & doubt if most of it is complimentary.

 

 

 

I often book my cruises last minute or with short notice and am not happy to see the elite perk of boarding times go away.  I get a weekly pass usually or at least sea days in the Sanctuary so am always at the port early so I can board early.  

As some of the elite perks start to erode, it may be time to start looking elsewhere.  My friend who is a senior exec with NCL always asked me why I chose Princess over his line all the time and one of my answers was always it’s hard to give up the perks. 

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39 minutes ago, Host CJSKIDS said:

I often book my cruises last minute or with short notice and am not happy to see the elite perk of boarding times go away. 

The new CC benefits statement says at Platinum, priority boarding is one of the bennies.  If you're Elite, those bennies grandfather over to you.  How all this will work with stricter boarding times is anybody's guess.

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3 hours ago, azbirdmom said:

 

I see what you are talking about.  But to me it simply looks like another glitch on their website - and there are several at the moment.  The full suite benefits are still there in all the usual places, just not in the preview booking screens.  I don't think that they will remove suite passenger benefits that are being paid for in the increased fares.

While I admit that anything that can happen, will happen, I don't think that a glitch deleted it from one place, I believe that it just hasn't been deleted everywhere by the IT group yet.

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42 minutes ago, Host CJSKIDS said:

 

 

I often book my cruises last minute or with short notice and am not happy to see the elite perk of boarding times go away.  I get a weekly pass usually or at least sea days in the Sanctuary so am always at the port early so I can board early.  

As some of the elite perks start to erode, it may be time to start looking elsewhere.  My friend who is a senior exec with NCL always asked me why I chose Princess over his line all the time and one of my answers was always it’s hard to give up the perks. 

 

For over 30 years Princess has provided our best cruise experience for the price I'm paying but now I'm more seriously considering other options my TA shares with me. Obviously any cruise line has pros & cons so the grass isn't always greener on the other side of the hill.

 

Like you the perks are part of the reason for our PCL loyalty...my cruising desires haven't changed but Princess is changing including their elite benefits.

 

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12 minutes ago, 2 cruises a year said:

While I admit that anything that can happen, will happen, I don't think that a glitch deleted it from one place, I believe that it just hasn't been deleted everywhere by the IT group yet.

 

We will find out soon enough.  The perks for the mini suites on that page behaves the same as that for the suites.  They have been tinkering a lot with that page lately so my money is still on them breaking the "more" (expansion) feature when they made other changes.

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53 minutes ago, Host CJSKIDS said:

 

 

I often book my cruises last minute or with short notice and am not happy to see the elite perk of boarding times go away.  I get a weekly pass usually or at least sea days in the Sanctuary so am always at the port early so I can board early.  

As some of the elite perks start to erode, it may be time to start looking elsewhere.  My friend who is a senior exec with NCL always asked me why I chose Princess over his line all the time and one of my answers was always it’s hard to give up the perks. 

We have been moving toward NCL for several years. We love the entertainment - broadway shows vice Princess production shows. The NCL experience just seems to fit our lifestyle better. Once we have exhausted our FCCs (5 upcoming cruises) I imagine we will be moving to other cruise line experience.

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