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Still no refund


3AAAcruisers
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We've made several cruises on MSC but won't anymore. As of today,  June 27th 2021 we still haven't received our refund from a cruise we paid for in 8-2019. The cruise was scheduled to sail in May of 2020 but was cancelled because of the pandemic. MSC keeps stating the refund is coming but we haven't received it, we'll never set step on any of MSC ships again. 

Chris Austin

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42 minutes ago, Lisichka said:

Do a charge back on your credit card.

Dispute time frame is usually 60 days after the statement cycle, in which the disputed transaction was posted, closed.  Not sure if that's an avenue still available.

 

To the OP - Sorry to hear that.  Did you book through a TA?  Ask your TA to go to their MSC BDM to escalate the issue.

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If your Future Cruise Credit is unused by April 30, 2022, you will automatically receive a full refund equal to the original amount paid.

 

Expect to get a refund after April 30, 2022.

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1 hour ago, Selion said:

Dispute time frame is usually 60 days after the statement cycle, in which the disputed transaction was posted, closed.  Not sure if that's an avenue still available.

 

To the OP - Sorry to hear that.  Did you book through a TA?  Ask your TA to go to their MSC BDM to escalate the issue.

If there was ongoing communication with MSC about a refund then you can still do a charge back.

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Thanks everyone for your suggestions. The credit card company can't do a charge back after 60 days as stated in other post. I paid in full for the cruise in 8-2019 and the cruise was not cancelled by MSC until 5-2020. 

I've filed a complaint with the Florida Attorney General's Office and MSC is not responding. I would not suggest anyone to make a deposit with them. I won't sail on them again, period. 

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17 hours ago, 3AAAcruisers said:

Thanks everyone for your suggestions. The credit card company can't do a charge back after 60 days as stated in other post. I paid in full for the cruise in 8-2019 and the cruise was not cancelled by MSC until 5-2020. 

I've filed a complaint with the Florida Attorney General's Office and MSC is not responding. I would not suggest anyone to make a deposit with them. I won't sail on them again, period. 

Did you talk to the credit card company?  The 60 days window is not true in this case with some credit cards.  I did it for another travel reservation a year after the charge.  

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