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The Time Carnival Most Blew Me Away


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Our last cruise was a Journey Cruise on the Breeze in November 2019. I have always been impressed by the little extra things we have received in our years cruising Carnival, but one thing, actually 2, absolutely blew my mind.

 

In our family, 3 of us are Autistic. We love cruising, but we are always careful to employ numerous "work arrounds" to make our experience a bit easier to enjoy ourselves without meltdowns, hiding in the cabin, etc. Carnival has always been super accomodating. 

 

My then 26 year old son was part of our group on this cruise. There were very few young people. So, my son took advantage of no lines on the ropes course. He did the course about a thousand times, not once losing his footing or having to slow down. This was his "hangout spot,." The last day of the cruise, a small group of employees who he had gotten to know him over the 2 weeks threw an unofficial award ceremony. They presented my son with a signed award [I forget the title they gave him, but it was the first ever given] AND a ship on a stick, AND a bottle of champagne. They have all been displayed on our fireplace mantel since he received them almost 2 years ago. He was so happy!

 

Then, the night before disembarkation, my husband [the non-Autistic in our group] sstarted worryng that the whole disembarkation crowd would be too much for some of us. He insisted on going to customer service and seeing if they would have any ideas. I went with him. The lines were crazy long. They had 4 people working priority line and 1 working the other line. Even with 4 people helping Priority Line it was nearly an hour before we reached the front. 

 

The gentleman behind the desk asked "So, you want to remove your tips?" It was actually much more a comment than a question. We told him that we would NEVER do that. My husband explained his concerns, including that he didn't think there was anything that Carnival could do, but he was asking "just in case." The man behind the desk [can't remember his name] gave a big smile and told us that he was the guest service manager and that he would send someone to our cabin in the morning, and that we would be personally escorted off the ship before anyone else was.. I was blown away. My husband and the kids were as well. 

 

He kept his word and we were off before there was any crowd. It was awesome. 

 

So, I was just wondering about the rest of your "blown away" by the staff's experience on a Carnival ship have been.

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Wow! Just wow, Vickey! Truly heartwarming, and inspirational, and shows the compassion. Wow. That's all I can say. WTG Carnival! Thanks for sharing. 

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Then, the night before disembarkation, my husband [the non-Autistic in our group] sstarted worryng that the whole disembarkation crowd would be too much for some of us. He insisted on going to customer service and seeing if they would have any ideas. I went with him. The lines were crazy long. They had 4 people working priority line and 1 working the other line. Even with 4 people helping Priority Line it was nearly an hour before we reached the front. 

 

Wow! I have been on more cruises on Carnival than I can count and NEVER, has there been more than one person working the priority line, and even then, they help out the other line. Glad they were able to take care of you.

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Posted (edited)

A couple of incidents come to mind.  The first one happened on our R/T from San Diego to Hawaii (my favorite by far).  We were about two days out of San Diego when our son called us on the cabin phone unexpectantly.  He knew what ship we were on and he called Carnival corporate and told them he needed to contact us because our beloved greyhound passed away in his sleep.  Carnival, in Miami, contacted the ship and made the connection with us in our cabin.  Unfortunately, during this sad call, it was dropped after about five minutes.  I called the ship's customer service and they got the call going again.  No charges were made and that made me a customer for life.

 

The second time, my wife and I both came down with some sort of gastric issue (my wife caught it first and then she was nice enough to give it to me).  Anyway, we went to medical and they put us in cabin prison for 2-3 days (can't remember how many).  Customer Services cancelled our excursions without cost, delivered (bland food) our food for all three meals, gave us free on-demand movies in the cabin, and deep cleaned the cabin twice a day.  I gave the cabin steward a great additional tip at the end.  That was the only additional cost to us.  Everything else was free including medical (I did have travel insurance though).  Of course, the doctor onboard suspected Noro and wanted to limit the spread but they made the whole experience almost fun!

 

I think this is a great thread.  Always better to focus on the good.  In my experience, a giant corporation like Carnival rarely applies the human touch to fix problems that effects our lives.  In my opinion, Carnival has that down to a science.

Edited by Cushing985
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About 4 years ago we had a 3 cruises booked in a row.

11 days before we left wife had emergency colon surgery for a perforation.

called carnival to at least get gratuities and taxes back.  Explained what happened, after being gone for awhile she came back and said that because we cruise so much they were going to give us 100% credit for future cruise.  Surprised and pleased I must say

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I do hope that people who just want to get off the ship early on debarkation day don't go to GS the night before with the excuse that their normal kids are now autistic and deserve special consideration and assistance when leaving.

 

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That is a wonderful story and I am so glad to see they are doing things like that.

 

I am sad to say that nothing stands out to me that I can remember in the last 15 years. Prior to that we were spoiled by Carnival. Our first three cruises we joked that the steward might be hiding somewhere in our room. It was insane, we would go to the buffet and right back for coffee and the beds would be made and the room tidied. Good steaks still on the MDR menu, tablecloths, opulent midnight buffets, pretty good stage entertainment. So Carnival had established a product in our minds that just seemed to go downhill every cruise. Now it feels like all the staff are struggling to do the basics. 

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34 minutes ago, asalligo said:

That is a wonderful story and I am so glad to see they are doing things like that.

 

I am sad to say that nothing stands out to me that I can remember in the last 15 years. Prior to that we were spoiled by Carnival. Our first three cruises we joked that the steward might be hiding somewhere in our room. It was insane, we would go to the buffet and right back for coffee and the beds would be made and the room tidied. Good steaks still on the MDR menu, tablecloths, opulent midnight buffets, pretty good stage entertainment. So Carnival had established a product in our minds that just seemed to go downhill every cruise. Now it feels like all the staff are struggling to do the basics. 

Carnival has a fantastic product. In my opinion some guests hve gone downhill and those guests struggle with being adults and the basic common courtesy. This happens to also be the same on NCL and to a little bit of a lesser extent on Royal. 

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6 hours ago, Sillyjilly said:

 

Then, the night before disembarkation, my husband [the non-Autistic in our group] sstarted worryng that the whole disembarkation crowd would be too much for some of us. He insisted on going to customer service and seeing if they would have any ideas. I went with him. The lines were crazy long. They had 4 people working priority line and 1 working the other line. Even with 4 people helping Priority Line it was nearly an hour before we reached the front. 

 

Wow! I have been on more cruises on Carnival than I can count and NEVER, has there been more than one person working the priority line, and even then, they help out the other line. Glad they were able to take care of you.

I believe there were so many because it was a Journey cruise, which have a much higher percentage of both platinums and diamonds, and of old people. I had heard before from several sources that platinum and diamond old people TEND [not all, not most] to be more likely to ask their tips to be taken off. After this cruise I can totally agree.

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3 hours ago, evandbob said:

I do hope that people who just want to get off the ship early on debarkation day don't go to GS the night before with the excuse that their normal kids are now autistic and deserve special consideration and assistance when leaving.

 

Perhaps you are not aware that your comment comes across as snarky?

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