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Unexpected costs while on a cruise... list of charges that "might" show-up while onboard your cruise!


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It seems that there are plenty of "New Cruisers" or "New to NCL Cruisers."  It would it be nice to have a list of costs that many new cruisers find surprising before and during their cruises.

 

Here's one that exists (somewhat in the shadows, since it has not been done for awhile, but currently might be of concern for many):

IMPORTANT NOTICE

Norwegian Cruise Line reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65.00 USD per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, Norwegian Cruise Line will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 USD per passenger per day. Norwegian Cruise Line is not responsible for typographical errors or omissions. Ships’ registry: BAHAMAS and UNITED STATES OF AMERICA. ©2021 NCL Corporation Ltd

 

The above is the last notice on the NCL Promotional Terms and Conditions.  The Terms and Conditions lists many things that cruisers may not take the time to read!

 

https://www.ncl.com/termsandconditions/promotions

 

The above Important Notice might just be a valid concern based on current fuel trends...  https://www.macrotrends.net/2566/crude-oil-prices-today-live-chart

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This document is extremely important, but most cruisers fail to actually read in entirety, yet are outraged when something goes differently than they expect during a cruise.

The reason I have posted it is to make this single point... You will have to agree to this (or its equivalent) in order to receive your "Cruise Docs."

And, by agreeing, you "sign" a binding agreement to comply with everything stated within.

 

https://www.ncl.com/sites/default/files/NCL-Guest-Ticket-Contract-04-28-2021.pdf

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12 minutes ago, OZ. said:

Most if not all cruise lines have something like this in their contracts.

I agree!  Yet plenty of people never bother to read any of what the contracts state.

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1 hour ago, ggTexasGal said:

It seems that there are plenty of "New Cruisers" or "New to NCL Cruisers."  It would it be nice to have a list of costs that many new cruisers find surprising before and during their cruises.

So first, this did NOT happen on NCL, but could happen on any cruise line.  You arrive onboard and your room steward has proactively provided you with two beach/pool towels.  In the course of the cruise you use and swap the towels on the pool deck, but the ship's accounting system (a paper log book) looses track of one of your transactions.  On disembarkation day, after receiving your final folio and 30 minutes before you walk off the ship, the Purser hits you with a $40+ charge for two towels that you do not have.  You would not know this unless you have asked your bank to immediately notify you of any charges to your credit card.  Thankfully I had that service and could address the cruise line's improper charge before going ashore.  LESSON: Pay attention to your final cruise folio; ask your bank to turn on charge alerts (good to have in case your CC# is compromised while traveling); and ensure any incorrect charges are reversed BEFORE disembarking.

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5 minutes ago, HuliHuli said:

So first, this did NOT happen on NCL, but could happen on any cruise line.  You arrive onboard and your room steward has proactively provided you with two beach/pool towels.  In the course of the cruise you use and swap the towels on the pool deck, but the ship's accounting system (a paper log book) looses track of one of your transactions.  On disembarkation day, after receiving your final folio and 30 minutes before you walk off the ship, the Purser hits you with a $40+ charge for two towels that you do not have.  You would not know this unless you have asked your bank to immediately notify you of any charges to your credit card.  Thankfully I had that service and could address the cruise line's improper charge before going ashore.  LESSON: Pay attention to your final cruise folio; ask your bank to turn on charge alerts (good to have in case your CC# is compromised while traveling); and ensure any incorrect charges are reversed BEFORE disembarking.

Excellent example of things to note... Great advice! 

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Posted (edited)
2 hours ago, ggTexasGal said:

It seems that there are plenty of "New Cruisers" or "New to NCL Cruisers."  It would it be nice to have a list of costs that many new cruisers find surprising before and during their cruises.

We sail a long time, 4-6 times a year on multiple cruise lines. We have never had "surprises" on our bills. No mystery fuel charges. If you enjoy your cruise and don't go wild making purchases, it is possible to have a ending bill with no charges (we have done this many times). 

 

 

Some "normal" charges (i.e., should not be a surprise):

 

If you don't pre-pay your Daily Service Charge, that gets added to your room bill for each guest 3 years or older

 

If you have the drink package, you may be charge taxes by the local Government while at your embarkation port.

 

If you are sailing entirely within the EU, there may be VAT charges on purchases. 

 

If you have the drink package, you will be charged for the cost of a drink that exceeds $15 and a 20% gratuity will be added to that overage. 

 

20% gratuity is automatically added to food, drink, and spa purchases. 

 

If you buy anything in the shops, you will be charged for it. 

 

If you send anything to the laundry (and don't have free laundry service), you will be charged for it. 

 

Items in the room mini-bar are for sale.

 

Your drinks package does not cover the booze in the mini-bar. 

 

Your have a drinks package does not include any drinks that you have your butler deliver to your suite. 

 

You can watch Bingo and Deal or No Deal for free, but to play, you have to buy cards. 

 

Ice cream and desserts in the buffet and dining rooms is free. Gelato at the Gelato stand or desserts at Cocos ice cream shop are at an additional cost. 

 

Anything with a price that you sign to your room will be charged to your room. 

 

 

 

Edited by BirdTravels
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We did get a bottle of wine charged at one of the bars that we did’t order, but it was quickly corrected.  I get a printout or digital copy y night to check

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34 minutes ago, BirdTravels said:

We sail a long time, 4-6 times a year on multiple cruise lines. We have never had "surprises" on our bills. No mystery fuel charges. If you enjoy your cruise and don't go wild making purchases, it is possible to have a ending bill with no charges (we have done this many times). 

 

 

Some "normal" charges (i.e., should not be a surprise):

 

If you don't pre-pay your Daily Service Charge, that gets added to your room bill for each guest 3 years or older

 

If you have the drink package, you may be charge taxes by the local Government while at your embarkation port.

 

If you are sailing entirely within the EU, there may be VAT charges on purchases. 

 

If you have the drink package, you will be charged for the cost of a drink that exceeds $15 and a 20% gratuity will be added to that overage. 

 

20% gratuity is automatically added to food, drink, and spa purchases. 

 

If you buy anything in the shops, you will be charged for it. 

 

If you send anything to the laundry (and don't have free laundry service), you will be charged for it. 

 

Items in the room mini-bar are for sale.

 

Your drinks package does not cover the booze in the mini-bar. 

 

Your have a drinks package does not include any drinks that you have your butler deliver to your suite. 

 

You can watch Bingo and Deal or No Deal for free, but to play, you have to buy cards. 

 

Ice cream and desserts in the buffet and dining rooms is free. Gelato at the Gelato stand or desserts at Cocos ice cream shop are at an additional cost. 

 

Anything with a price that you sign to your room will be charged to your room. 

 

 

 

@BirdTravels Thank you for this great list!

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4 hours ago, ggTexasGal said:

The above Important Notice might just be a valid concern based on current fuel trends..

While your idea of a list of additional charges is a good one, the one you list is almost never going to happen, even at today's crude oil price.  The past application of fuel surcharge was a PR disaster for the lines, and they took many steps to ameliorate high fuel prices, like purchasing bunker future contracts.  Secondly, there is a time lag, and price buffer between crude prices and bunker prices.  The marine bunker market is far less volatile than the US gasoline market, so there is less concern over crude prices.

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Posted (edited)
1 hour ago, Hadacareer said:

We did get a bottle of wine charged at one of the bars that we did’t order, but it was quickly corrected.  I get a printout or digital copy y night to check

Yes - very important to look over that list.  I got charged for a bottle of something from the mini-bar (I definitely don't drink wine - I'm allergic!).  I tried to take care of it before leaving but the "bar manager" wasn't available prior to departure so had  to file a complaint afterwards and got it resolved.  My room steward on that cruise was terrible about restocking the mini-bar with the sodas that I did drink and never gave me any receipts like I had gotten on previous cruises.

Edited by julig22
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I have seen people at the purser's desk arguing loudly that they had never been to a certain bar so wanted the charge removed from their folio... BUT.. they had a drink at the show on more than one occasion.. and the listed bar was where the attendant got the drink from and that can vary. You need to keep track of things yourself.. don't be one of those unreasonable people. I get a print out of our charges every couple of days.. otherwise I won't remember where I was when 🙂 In over 25 cruises we have only had once where we had a problem and it was a double charge by mistake from the medical office and was quickly taken care of.

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3 hours ago, chengkp75 said:

While your idea of a list of additional charges is a good one, the one you list is almost never going to happen, even at today's crude oil price.  The past application of fuel surcharge was a PR disaster for the lines, and they took many steps to ameliorate high fuel prices, like purchasing bunker future contracts.  Secondly, there is a time lag, and price buffer between crude prices and bunker prices.  The marine bunker market is far less volatile than the US gasoline market, so there is less concern over crude prices.

@chengkp75 Thank you for this interesting (fascinating) information... good to know!

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6 hours ago, HuliHuli said:

You would not know this unless you have asked your bank to immediately notify you of any charges to your credit card.  Thankfully I had that service and could address the cruise line's improper charge before going ashore.  LESSON: Pay attention to your final cruise folio; ask your bank to turn on charge alerts (good to have in case your CC# is compromised while traveling); and ensure any incorrect charges are reversed BEFORE disembarking.

While I would try to correct things before disembarking, I likely wouldn't worry about it too much.  As long as I have a copy of my final bill, I don't mind working on any corrections once I get home.  If calling NCL doesn't work, I would just contest whatever charges I don't owe with my credit card company.  That puts the onus on NCL to "prove" that they provided the goods/services under dispute, and for anything under $100 or so, they would just allow the chargeback to go through.  Mistakes happen, and as long as a person uses a credit card, they're fully protected.

 

On a related note, and as a reminder to fellow cruisers, it's always a good idea to carry two (or more) credit cards while traveling in case one is frozen by the custodian.

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6 hours ago, chengkp75 said:

While your idea of a list of additional charges is a good one, the one you list is almost never going to happen, even at today's crude oil price.  The past application of fuel surcharge was a PR disaster for the lines, and they took many steps to ameliorate high fuel prices, like purchasing bunker future contracts.  Secondly, there is a time lag, and price buffer between crude prices and bunker prices.  The marine bunker market is far less volatile than the US gasoline market, so there is less concern over crude prices.

 

"When the Captain gets Corona, you'll need to pay $5 extra". "When a competitor enters our market and the ships sails at 70% capacity, you'll need to pay $100 extra". "When fuel prices go up, we won't insure ourselves but you must pay". It's all absurd in the first place. Fuel prices shouldn't be a problem for passengers, they pay for a product and the cruise line must deliver just that and fix their own problems when needed. 

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31 minutes ago, AmazedByCruising said:

 

"When the Captain gets Corona, you'll need to pay $5 extra". "When a competitor enters our market and the ships sails at 70% capacity, you'll need to pay $100 extra". "When fuel prices go up, we won't insure ourselves but you must pay". It's all absurd in the first place. Fuel prices shouldn't be a problem for passengers, they pay for a product and the cruise line must deliver just that and fix their own problems when needed. 

Trust me, you will pay somehow in any form.  There have been fuel surcharges for many types of transportation in the US at least, during past energy crises.  Fuel surcharges for container cargo on ships is commonplace, all around the world.  The end consumer always pays for this, whether they know it or not.  However, the cruise lines use the fuel surcharge just like all other pricing devices, to keep the advertised fare as low as possible.  The cost of fuel is always a problem for the passenger, whether the line charges a fuel surcharge, or they raise the base fare.  Trust me, the cruise line, or any other company, is not going to eat a cost increase.

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Taxes on drinks when in port.

 

Drunk charges from the slot machine you add to your keycard.

 

Bingo, deal or no deal, pull tab charges.

 

Drink charges for no drink package.

 

Room daily service charge.

 

Any martini flight or alcohol and chocolate pairing.

 

Lost towel fee.

 

Room service 9.95 for whatever you want on the room service menu.

 

Upcharge on high end liquor

 

Slot pull and poker tournaments

 

Anything you purchase on board

 

Water bottles fee in Room will cost.

 

American diner, food Republic and other restaurants will show up if you go there.

 

Starbucks.

 

Cocos and the bakery if you buy things there. 

 

Go karts, 3d machines, arcade, laser tag.

 

Photo book in the district on certain ships is $5.

 

Cigars in cigar lounge.

 

Behind the scenes tour, not the public tour.

 

$5 sales

 

watch sales

 

Jewelry 

 

Artwork

 

machine in casino where you try and win cash..

 

arcade machines in the local/osheehans

 

Spa treatments 

 

haircuts on board, beard shaves or trims..

 

spa daily passes

 

Dining shows,, wine lovers the musical, etc.

 

Did I cover most?

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At a debarkation line that winded around vacated cabins, I once saw someone go into a room with an open door & take a soda. I'm sure the poor person who had stayed in that room was charged for it.

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I was behind a woman in-line at guest services (before drink packages). She was screaming that she had not signed for any drink charges. They showed her the long list of receipts and she said she was just signing that she was old enough to drink!

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12 hours ago, chengkp75 said:

Trust me, you will pay somehow in any form.  There have been fuel surcharges for many types of transportation in the US at least, during past energy crises.  Fuel surcharges for container cargo on ships is commonplace, all around the world.  The end consumer always pays for this, whether they know it or not.  However, the cruise lines use the fuel surcharge just like all other pricing devices, to keep the advertised fare as low as possible.  The cost of fuel is always a problem for the passenger, whether the line charges a fuel surcharge, or they raise the base fare.  Trust me, the cruise line, or any other company, is not going to eat a cost increase.

 

I just meant that it is an absurd idea to expose the client to a risk that he can't oversee. The cruise line knows how much the risk is, how to hedge against higher fuel prices, where to buy such insurance. An individual trying to make sure his vacation won't end up much more expensive than expected would need to pay a lot more, therefore it's better if the company insures and adds the premium to the bill. Incidentally, that's the reason companies exist in the first place 🙂https://en.wikipedia.org/wiki/The_Nature_of_the_Firm

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14 hours ago, ClevelandCruisin said:

Taxes on drinks when in port.

 

Drunk charges from the slot machine you add to your keycard.

 

Bingo, deal or no deal, pull tab charges.

 

Drink charges for no drink package.

 

Room daily service charge.

 

Any martini flight or alcohol and chocolate pairing.

 

Lost towel fee.

 

Room service 9.95 for whatever you want on the room service menu.

 

Upcharge on high end liquor

 

Slot pull and poker tournaments

 

Anything you purchase on board

 

Water bottles fee in Room will cost.

 

American diner, food Republic and other restaurants will show up if you go there.

 

Starbucks.

 

Cocos and the bakery if you buy things there. 

 

Go karts, 3d machines, arcade, laser tag.

 

Photo book in the district on certain ships is $5.

 

Cigars in cigar lounge.

 

Behind the scenes tour, not the public tour.

 

$5 sales

 

watch sales

 

Jewelry 

 

Artwork

 

machine in casino where you try and win cash..

 

arcade machines in the local/osheehans

 

Spa treatments 

 

haircuts on board, beard shaves or trims..

 

spa daily passes

 

Dining shows,, wine lovers the musical, etc.

 

Did I cover most?

A very thorough list!!! 

I am constantly amazed that people go on a cruise without a clue that "NOT everything is included!"

I also hate the "Nickel and Dime" remarks because nobody is "making me" purchase most of those things.

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