Jump to content

Bait and switch


Recommended Posts

Curious to see if this has happened to anyone else.  We booked a 29 day Mediterranean trans-Atlantic on the Zuiderdam months ago.  We stuck with the cruise through 2 ship changes and itinerary modifications.  Earlier this month we got official notification from HAL (as they were combining 3 ship sailings into1) that we had 3 options.  We chose the option to do the same cruise next year on the Westerdam, retaining all of our perks.  When we got our new booking I noticed it was NOT the same cruise (entirely different Mediterranean itinerary) nor the same ship we were told we would be transferred to.  Our TA called HAL and was told that cruise was our only option to retain our perks. 

Link to comment
Share on other sites

Which itinerary (before or after changes) are you trying to do?  

 

Is there a similar cruise next year?  If so, I would ask your TA to try to get you on that one with the same perks.  However, due to all the changes, HAL might not be very flexible with your request. 

Link to comment
Share on other sites

Our letter from HAL said we could be transferred to the same cruise next year and that was what we were told we'd be switched to as per HAL.   Yesterday we were told there is no similar cruise next year, but I corresponded with someone who said she is definitely on that cruise next year although it is currently listed as inactive.  We figured that was so everyone who was transferring to next year  could get cabin assignments. Ironically, after they said that cruise they offered us is not available we could no longer stay on the cruise we were leaving.

Link to comment
Share on other sites

19 minutes ago, Bookited said:

That would be great.  I tried to delete as soon as I double click, but to no avail.  Do you know who I need to contact?

I think you click on the 3 dots & report 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Forum Jump
    • Categories
      • Forum Assistance
      • ANNOUNCEMENT: PONANT Cruises & Expeditions
      • Cruise Critic Live Special Event: Q&A with American Queen Voyages
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...