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OBC if paid in full before final payment date, and price is lower


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Posted (edited)
4 hours ago, BigRoger said:

Hi folks after final payment we found this in the online best price guarantee policy - it says about receiving 110 per cent of the value of the difference in price paid to reduced new rate as OBC01AF8CFB-8642-4C5C-A9CF-8E61ECBD3D0B.thumb.jpeg.964bb4a58a741b37c7ceecab88a10615.jpeg - is this right?

 

 

 

Never seen that related to Cruise With Confidence on sailings; that's just been 100% of the difference. But 110% has been the norm for Air2Sea bookings, however (Air 2 Sea Transportation Terms and Conditions | Royal Caribbean Cruises).

 

 

Edited by dswallow
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21 hours ago, dswallow said:

 

Never seen that related to Cruise With Confidence on sailings; that's just been 100% of the difference.

 

 

Yep I’m with you… I thought it was 100 per cent of the difference too but DW found the attachment on RC website….. odd on a good way I guess. We’d have happily settled for 100% as they owe us a lot for our August cruises but according to the online doc….

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1 minute ago, BigRoger said:

Yep I’m with you… I thought it was 100 per cent of the difference too but DW found the attachment on RC website….. odd on a good way I guess. We’d have happily settled for 100% as they owe us a lot for our August cruises but according to the online doc….

 

Might be useful to share an actual link to the page. 🙂

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Posted (edited)
On 7/25/2021 at 10:33 AM, BigRoger said:

Hi folks after final payment we found this in the online best price guarantee policy - it says about receiving 110 per cent of the value of the difference in price paid to reduced new rate as OBC01AF8CFB-8642-4C5C-A9CF-8E61ECBD3D0B.thumb.jpeg.964bb4a58a741b37c7ceecab88a10615.jpeg - is this right?

 

 

 

14 minutes ago, dswallow said:

 

Might be useful to share an actual link to the page. 🙂

Here's the link and  no where under Best Price guarantee does it say 110%- it's 100% as OBC if after final payment date

https://www.royalcaribbean.com/cruise-with-confidence

 

Q :  If I move forward with the Best Price Guarantee, and I am issued onboard credit, when will I get it?
A :  The Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must be booked on or before July 31st, 2021 for sailings that depart on or before April 30th, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit, inside final payment, and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value.

Edited by molly361
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1 hour ago, molly361 said:

 

Here's the link and  no where under Best Price guarantee does it say 110%- it's 100% as OBC if after final payment date

https://www.royalcaribbean.com/cruise-with-confidence

 

Q :  If I move forward with the Best Price Guarantee, and I am issued onboard credit, when will I get it?
A :  The Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must be booked on or before July 31st, 2021 for sailings that depart on or before April 30th, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit, inside final payment, and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value.

 

Based on the date format on the original post, I suspect it's not the US version of the web site, which is why I asked for the actual link.

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1 hour ago, dswallow said:

 

Based on the date format on the original post, I suspect it's not the US version of the web site, which is why I asked for the actual link.

Hiya not very savvy with this so no warranty this works but I found the page…. It’s actually under UK ‘promotions’ terms and conditions page…. 

 

https://www.royalcaribbean.com/gbr/en/terms-and-conditions/promotions

 

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2 minutes ago, BigRoger said:

Hiya not very savvy with this so no warranty this works but I found the page…. It’s actually under UK ‘promotions’ terms and conditions page…. 

 

https://www.royalcaribbean.com/gbr/en/terms-and-conditions/promotions

 

 

Cool; it does appear that those in the UK have a 110% best price guarantee offer and in the US it's just 100% of the difference. I wonder if Royal Caribbean realizes this. Especially since the UK really never has had the ability to just call in and get the current lower price before final payment, only if they were willing to lose the deposit. 🙂

 

There's a link they refer to... What is the Best Price Guarantee Program? | Royal Caribbean Cruises which doesn't mention the 110% even when I set up everything to select the UK site. Can you check that from your end and see if it might mention it there for you since it might use a different means to decide on the country to show terms for? It's in the paragraph after the "Best Price Guarantee" paragraph...

 

"To submit a Best Price Guarantee claim, visit www.royalcaribbean.com/bestpriceguarantee and complete all the required information online as instructed. You will be asked to provide a screenshot or other evidence of the lower rate amount and where the rate can be found."

 

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1 hour ago, dswallow said:

 

Cool; it does appear that those in the UK have a 110% best price guarantee offer and in the US it's just 100% of the difference. I wonder if Royal Caribbean realizes this. Especially since the UK really never has had the ability to just call in and get the current lower price before final payment, only if they were willing to lose the deposit. 🙂

 

There's a link they refer to... What is the Best Price Guarantee Program? | Royal Caribbean Cruises which doesn't mention the 110% even when I set up everything to select the UK site. Can you check that from your end and see if it might mention it there for you since it might use a different means to decide on the country to show terms for? It's in the paragraph after the "Best Price Guarantee" paragraph...

 

"To submit a Best Price Guarantee claim, visit www.royalcaribbean.com/bestpriceguarantee and complete all the required information online as instructed. You will be asked to provide a screenshot or other evidence of the lower rate amount and where the rate can be found."

 

Thanks for the engagement - will let you know how I get on. I’d submitted the evidence for the 2 best price adjustments RC need to make last week via a travel agent and I sent this policy aspect onto them yesterday. It’s definitely shows that it’s far from ideal working through a travel agent who is not a deep cruise specialist as they are simply either playing catch up on everything or just acting as a post box. All that happens is they slow the process down further and become a further non value add link in the chain.

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