Jump to content

Website questions


NRWPA
 Share

Recommended Posts

I booked my first MSC cruise in May for October 2021. I received status match to Diamond in 2020 and created an online profile on the website with that Voyagers Club number. When I log in, my profile page shows my cruise will be in 79 days, however, the cruise itself doesn't show on the Profile. It looks like I have completed check in...2 check marks (can't remember exactly how I did that - possibly through the app). I see the check marks and the appropriate cruise is there when I click on Web Check in. I see that all my information including passport and vaccination status are there. But when I click on Plan my Cruise on the website, I get a message -

There is an error in your Booking ID added

Please insert it again

 

If I try to manually add the booking number, I get the same message. I also get this message when I click on Cruise Details. Being unfamiliar with the website I don't know if this is normal. I can log in with the booking number in order to "Plan my Cruise". It will allow me to purchase the beverage package if I go in this way. I'm just not sure if there is something wrong with my booking and don't want any SNAFU at the last minute. I'm dreading calling because I really don't want to wait an hour for someone to answer...TIA to anyone who has had this problem and how it was resolved (if it even needs to be resolved)

Link to comment
Share on other sites

When you log in to your profile, there are two options.  One is logging in with your booking number, and your first and last names.  The other is to log in with your username and password when you created your account.

Use the first option.  Booking number.

All you can see with the second option is account info, names, password, contact info etc.  To see your itinerary you  will need to log in with option A.

Link to comment
Share on other sites

30 minutes ago, MotownVoice said:

When you log in to your profile, there are two options.  One is logging in with your booking number, and your first and last names.  The other is to log in with your username and password when you created your account.

Use the first option.  Booking number.

All you can see with the second option is account info, names, password, contact info etc.  To see your itinerary you  will need to log in with option A.

Thank you - glad to be reassured 🙂

Link to comment
Share on other sites

I have had this issue for months now and from all my research there is nothing that can fix it.  I am curious, is this a casino booking from a canceled cruise that you moved?  That was what the casino department told me was the issue.  They assured me that my reservation was good. 

Link to comment
Share on other sites

When I log in, two of my three cruises show up. I try to add my third, it tells me the number is accepted but it never shows up, I log in and out and it is not there, I wait 24-48 hours and it still is not there, weeks later still not there. I can do the “first option” and see a few details about that cruise but it does not add it/save it to my Profile. It’s a mystery!

Link to comment
Share on other sites

On 7/22/2021 at 10:12 AM, MotownVoice said:

When you log in to your profile, there are two options.  One is logging in with your booking number, and your first and last names.  The other is to log in with your username and password when you created your account.

Use the first option.  Booking number.

All you can see with the second option is account info, names, password, contact info etc.  To see your itinerary you  will need to log in with option A.

 

I can see itineraries using either option. I guess it's just another inconsistency with no rhyme or reason how their website treats those who are booked. 🤔

Link to comment
Share on other sites

16 minutes ago, kilkoyne said:

 

I can see itineraries using either option. I guess it's just another inconsistency with no rhyme or reason how their website treats those who are booked. 🤔

So can I. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Forum Jump
    • Categories
      • Thank You for 25 Years - Click for Fun Stuff!
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...