Jump to content

Captains Club helped fix and even gave me a call back.


pl281
 Share

Recommended Posts

Just for a change of pace / topic....

I was checking my points level and noticed that mine was correct and my wife's wasn't. She has the same cruises in here account as I do with the same points per cruise but somehow, she was missing about 70 points.

 

So I sent Captains Club an email with the 2 numbers and not only did they fix it, they also called us to confirm it was done. 

 

Now I just need to wait until the middle of August to make sure all my power up points post and will get me to Elite - YEAH free bag of laundry 🙂

  • Like 1
Link to comment
Share on other sites

31 minutes ago, pl281 said:

Just for a change of pace / topic....

I was checking my points level and noticed that mine was correct and my wife's wasn't. She has the same cruises in here account as I do with the same points per cruise but somehow, she was missing about 70 points.

 

So I sent Captains Club an email with the 2 numbers and not only did they fix it, they also called us to confirm it was done. 

 

Now I just need to wait until the middle of August to make sure all my power up points post and will get me to Elite - YEAH free bag of laundry 🙂

Could I ask what email address you have for the Captain's Club?  I have a similar (but smaller) issue with my wife's account vs. mine.

 

Tom & Judy

Link to comment
Share on other sites

@TFree

 

I used CelebrityEngagementCenter@celebrity.com which I found on one of the emails / website. I emailed last saturday and heard back yesterday - so about a week.

 

I really didn't have any expectation as to timing on a response as I'm sure they are dealing with lots of issues and figured it would be just in the order they received it.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Forum Jump
    • Categories
      • Thank You for 25 Years - Click for Fun Stuff!
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...