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Anyone else having trouble cancelling their cruise?


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Latest update. Our cruise, while officially cancelled, has yet to be refunded to us. First call was back mid-July so we're over 45 days from my initial cancellation phone call to RCL.

 

Two emails sent same day as my first post. Neither have gotten a response.

Emails from RCL this morning with the Cruise Confirmation. No details other than the original itinerary and that we are paid in full. 

 

Just tried to call RCL 3 times: one to their Customer Care line and two to the usual reservations number. Both state on the website as being open since 7 AM EST. Each time I've called this morning? I get the same message - "Our office is currently closed. Please call back during regular business hours."

 

WTH?

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28 minutes ago, mel_kat_ said:

Latest update. Our cruise, while officially cancelled, has yet to be refunded to us. First call was back mid-July so we're over 45 days from my initial cancellation phone call to RCL.

 

Two emails sent same day as my first post. Neither have gotten a response.

Emails from RCL this morning with the Cruise Confirmation. No details other than the original itinerary and that we are paid in full. 

 

Just tried to call RCL 3 times: one to their Customer Care line and two to the usual reservations number. Both state on the website as being open since 7 AM EST. Each time I've called this morning? I get the same message - "Our office is currently closed. Please call back during regular business hours."

 

WTH?

yeah, I got the same calling the Crown and Anchor number today after the listed opening time.  So I called the regular reservations line...I was pleasantly surprised to get in to a human quickly, though have been in on hold between speaking to her for an hour and a half now..  

 

Here is the email address which finally got me a response when we had three cabins booked on a May Alaska sailing (cancelled) and still had not recevied any $$ or FCC back the week it was meant to sail, maybe it will help you?

 

ex-co@rccl.com

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On 8/8/2021 at 4:18 PM, nyllrap said:

I did cancel my cruise two days ago and was also concerned that I did not get a cancellation confirmation number, or an email. Nothing to prove it was cancelled. I will be calling back next week. I did ask if I would get an email about the cancellation and was told no, but that I could call to check the status of it. Of course, will have to wait on hold a long time, I am sure. Something should appear online when I got to upcoming cruises that says cancelled, but it doesn't. Still has my cruise listed. When I don't show up, how can I prove I actually did cancel? It has me worried as well.

Royal has never issued a cancellation email/confirmation.  

Only receive for cancelled cruise planner items such as excursions, dining, internet, etc

I have had something like 13 to 15 cruises cancelled since mar 2020.  Your cruise will appear on your cruise planner until they have internally processed your cancellation.  

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It really bothered me not to have anything should I have to prove I actually called. i did request that they send me an email and they finally did. Anytime anyone cancels anything, they should receive a confirmation of some sort. I do for everything except for a cruise. 

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