FCC - WTH?! Help!

[johnnylikely]

Hi all. I got £75 FCC for a cancelled sailing last year. I’m not too familiar with how it works. Went to book a U.K. anthem cruise and entered the code, it was accepted (no money was deducted off the payment), I figured they manually had to check the amount and refund it or something.

 

I just got an email saying the certificate cannot be applied as the booking is paid for.

 

I’ll go call them in the morning. But any advice/help would be appreciated!

 

thx!!!

[molly361]

2 minutes ago, johnnylikely said:

Hi all. I got £75 FCC for a cancelled sailing last year. I’m not too familiar with how it works. Went to book a U.K. anthem cruise and entered the code, it was accepted (no money was deducted off the payment), I figured they manually had to check the amount and refund it or something.

 

I just got an email saying the certificate cannot be applied as the booking is paid for.

 

I’ll go call them in the morning. But any advice/help would be appreciated!

 

thx!!!

That is correct  It can't be applied to a paid in full booking

[long4acruise]

The FCC can only be applied to the unpaid amount of the cruise fare, excluding taxes & fees, no gratuities, shore excursions Air2Sea flights or transfers. 

Edited August 17, 2021 by long4acruise

[johnnylikely]

31 minutes ago, molly361 said:

That is correct  It can't be applied to a paid in full booking

But how do I book online? As it gave me a box to enter the code im confused- can I use it on a regular booking? Thx all

[Biker19]

29 minutes ago, johnnylikely said:

But how do I book online? As it gave me a box to enter the code im confused- can I use it on a regular booking? Thx all

It would be better this be handled via a call to ensure it’s applied correctly. 

[johnnylikely]

3 minutes ago, Biker19 said:

It would be better this be handled via a call to ensure it’s applied correctly. 

Gosh, thanks will call them tomo morn. What a pain lol

[johnnylikely]

I can't be the only one having an issue?!!!!

I did a dummy booking to check- I entered the code on the site and it said 'accepted' I'm on the phone to them now and on live chat...

[johnnylikely]

Just now, ChC said:

I had the same issue. I called RCCL but was bounced between different departments to no end. I emailed the department in the rejection email. Now it has been 5 days. Not a single reply. 

 

I am considering next cruise booking to be on other lines. It is £250 for me. And the whole thing is debacle. Considering I am booking directly online with RCL and RCL saved at least £50 from agent fees. 

 

I am almost cursing RCL at this moment but I am scheduled to sail within 10 days so I am telling myself not to let this have a negative impact on my cruise.

 

After the cruise however, I am considering throwing that FCC away and not set foot in RCL ships for a little while, pending on deals and personal circumstances. But I did have a gap of 4 years not cruise with RCL in history due to something else. So not cruise with RCL for another 4 years is not difficult for me.

 

Yeah, I am pissed off.

Have you tried the live chat option? I just went on there and they were v helpful...

So annoying tho!

[johnnylikely]

5 minutes ago, ChC said:

No. But my case is more complicated than yours. My FCC was issued in Australian dollars in a South Pacific sailing. So stupid me went to Australian website to book the cruise to avoid issued like foreign currency conversion.

 

Call centre said I should call Australian office at 9am Sydney time. And here I am in Europe...

 

I figure it is too much trouble so I did not do anything. But please keep me posted I may try live chat. However, the live chat can only do so much. I talked to call centres in US, International and UK. None can help. Some even can not see the booking!!

Oh gosh complicated- I hope u get it- they offered the FCC so they could keep our custom (I originaly wanted a refund as I don't usually sail much with rccl), they should honor it.

defo give live chat a go, the guy said he'll request  refund, I'll find out in a month i guess lol