Cruise Planner error

[atgood]

I’m trying purchase the Thrill Waterpark pass in the Cruise Planner.  After I enter all requested information and click on the submit button, I encountered the following message and the payment transaction doesn’t complete.  

“Error 405: Request method 'GET' not supported“

 

Has anyone else encountered this and how did you get it resolved?  I’ve cleared my cache, tried different browsers, tried different devices, tried my DW’s  account, and removed and re-added the item to try again.  I get the same error for all. 

[JBSteelerfan]

2 minutes ago, atgood said:

I’m trying purchase the Thrill Waterpark pass in the Cruise Planner.  After I enter all requested information and click on the submit button, I encountered the following message and the payment transaction doesn’t complete.  

“Error 405: Request method 'GET' not supported“

 

Has anyone else encountered this and how did you get it resolved?  I’ve cleared my cache, tried different browsers, tried different devices, tried my DW’s  account, and removed and re-added the item to try again.  I get the same error for all. 

 

I just had the same thing trying to book a dining package.  After 3 tries, I just called them to get it booked over the phone.  1-800-398-9819

[atgood]

11 minutes ago, JBSteelerfan said:

 

I just had the same thing trying to book a dining package.  After 3 tries, I just called them to get it booked over the phone.  1-800-398-9819

Thx for the suggestion @JBSteelerfan.  The call took less than 10 minutes. 

[JBSteelerfan]

1 minute ago, atgood said:

Thx for the suggestion @JBSteelerfan.  The call took less than 10 minutes. 

 

Great!  Glad they were able to help you out!!

[RedIguana]

Been getting it since yesterday trying to rebook a DBP. On three devices:)

[paross4]

Same here last night when attempting to book Chops Grille New Years dinner.  I tried both Chrome and Microsoft Edge browsers, no help.  I ended up calling in and booked over the phone.

[B113]

Tried again this morning and still getting the same message. Called this morning and no one knew anything.

[ash2bear]

That's a programming error 🤣 Looks like their IT department is at it again. 

[MISSGJ]

Thanks for posting. Thought it was just me. 

[lazydayz]

I got the same error on multiple devices yesterday, so just called in and purchased the Unlimited Dining Package.  Amazing how RC stays in business.  Good thing they have fabulous ships.  

[Cigar King]

Can I ask what browser and version you are using?

[StormySeas]

I am getting the same error. guess I need to call

[B113]

Need to hire new programmers.

[atgood]

3 hours ago, Cigar King said:

Can I ask what browser and version you are using?

Safari and Firefox on and iPhone and and Edge on a laptop.

[Cigar King]

It probably doesn't matter, but, what versions are they?

[MonaCK]

I am having the same problem on Chrome and Safari on my Mac, and Safari on my iPhone. I'm glad I"m not alone.

[perfect match]

Same problem here when trying to book an excursion. I didn’t want to get tied up on the phone at the time, so I emailed and got a response that someone would get back to me in 36 hours. We’ll see what happens with that, or maybe I’ll just call them when I get the chance. 

[LadyShiva]

Error 405 + GET is a coding/configuration issue, not anything from the customer side.  Browser type is immaterial.

 

Royal IT is aware and is working to fix their code (per previous poster in this thread).  We have to wait for the fix... impatiently.  😜

[komadori]

I've been having the same problem (from the UK), I've been trying to pay for beverage package for over 24 hours on multiple devices. Here in UK RCI phone lines don't seem to get an answer either.

[hayleyp]

2 minutes ago, komadori said:

I've been having the same problem (from the UK), I've been trying to pay for beverage package for over 24 hours on multiple devices. Here in UK RCI phone lines don't seem to get an answer either.

Use the live chat on the contact us page, I've been getting the same error and they put my purchases through for me no problem

[StormySeas]

3 hours ago, hayleyp said:

Use the live chat on the contact us page, I've been getting the same error and they put my purchases through for me no problem

that's a good idea! thanks

[badvector]

If anyone is wondering, it appears to be working again.  Just cancelled something and repurchased for a better price.

[kernow]

17 minutes ago, badvector said:

If anyone is wondering, it appears to be working again.  Just cancelled something and repurchased for a better price.

Still not working for me.

[B113]

I was able to book our excursions a couple of hours ago.

[MISSGJ]

Still not working for me either.