Best Price Guarantee Reply?

[lv2cruisgrl]

On Friday when prices dropped I emailed in 2 forms for OBC request due to price drop. Still haven't heard from them, has anyone done this and gotten a reply recently? Last month I sent one in and heard right away. Guessing they are swamped?

[jelayne]

Have you checked to see if the OBC showed in your  Cruise Planner, some had the OBC show up but didn’t get a notification.  

[ev8876]

I emailed 5 forms on Saturday and haven’t heard anything back either and nothing has changed in my cruise planner.  I’ll call tomorrow if I don’t hear anything by then. 

[lv2cruisgrl]

6 minutes ago, jelayne said:

Have you checked to see if the OBC showed in your  Cruise Planner, some had the OBC show up but didn’t get a notification.  

Thanks for the reminder to look again.  Today one does show the OBC, the other doesn't so I will call.

 

[sunsetme]

I'm waiting too, do you get a reply either way?

[AlbertaCruisers]

I sent my request in Friday at 8:00 am Mountain (10 EST) and just received my reply now.

[lv2cruisgrl]

40 minutes ago, AlbertaCruisers said:

I sent my request in Friday at 8:00 am Mountain (10 EST) and just received my reply now.

I finally got a reply this afternoon!

[lv2cruisgrl]

1 hour ago, sunsetme said:

I'm waiting too, do you get a reply either way?

You should.  

[DCPIV]

I expect they are swamped, indeed. They state that it can take up to 14 days to hear back. 

[sunsetme]

2 hours ago, DCPIV said:

I expect they are swamped, indeed. They state that it can take up to 14 days to hear back. 

that;s a problem if the fare goes back up or the promotion expires.

[mafw]

I have CALLED and EMAILED.   NO RESPONSE…what happened to our CELEBRITY

??????

[tomballcruiser]

If you booked through a travel agent do they have to do this for you or can you submit? 

[the penguins]

4 hours ago, tomballcruiser said:

If you booked through a travel agent do they have to do this for you or can you submit? 

Agent

[lv2cruisgrl]

8 hours ago, the penguins said:

Agent

I book thru a TA. I filled out the Best Price Guarantee form and emailed it in. They (Celebrity) replied all 3 times. It will be faster if your TA calls.

[brownc424]

I've been waiting on a reply for 4 days now. 

[ev8876]

I heard back today for the the 5 cabins I have booked. I submitted the Best Price Guarantee form for each cabin.  One cabin got processed at the reduced fare and the other 4 cabins were rejected.  Got an email for each of them.  Called Celebrity reservations and they happily adjusted the other 4 cabins to match the lower price.  The reservation specialist said if it's before final payment date that you should call and not fill out the form.  

[Barsnikel]

I called Celebrity direct.  The lady looked at my booking, looked at the current price, then credited me for the difference.  Took all of 10 minutes.

[CyberTag]

Submitted the form last Friday and heard back on Thursday that we already have the best price.  We booked thru the big box store.  

[JanThe1st]

Received this email reply:

 

”We regret to inform you that we are unable to apply the requested Best Price Guarantee.

 

After review we found you already have the Best Rate”

 

The UK price has dropped by £200pp. I have now provided screen shots of the original invoice and a stateroom on the same deck/category on the Celebrity website as evidence of the price change. Fingers crossed this will be sufficient!

[ev8876]

I got the exact same email.   So I called reservations and they processed the discount over the phone.  Agent told me to always call and not use the form if you’re before final payment date. 

[DCPIV]

10 minutes ago, ev8876 said:

Agent told me to always call and not use the form if you’re before final payment date.

 

I completely agree.  I called up about a sailing next year and got tremendous savings instantly applied. 

 

I also asked about OBC for a couple of sailings that are after final payment, and they submitted the forms for us while I was on the phone.  For both of those, we were given a figure of what the expected credit would be, and that was nice to have.  Even if there was no guarantee that was going to be the actual figure, I like the idea of a Celebrity rep calculating and submitting everything.  I had a lot more confidence than if I had done it, and the results were very good.

 

Yes, the hold time is a problem, but it sure can be worth one's while to endure it.

[JanThe1st]

Here is the latest reply - does anyone know if there is a UK email address to send the Best Price Form? “We regret to inform you that we are unable to apply the requested Best Price Guarantee as this booking is in another currency. Please contact our international desk ”