Taxes,Fees,and port charges.

[Ozy71]

Hi has anyone come across this before?

We have a cruise booked to NZ on the Celebrity Eclipse, Nov 2022.

I am being charged A$1564.72 in taxes. I checked the price for the same cruise and the taxes quoted are A$864.68.

Phoned Celebrity (still on hold for a Supervisor) they say the taxes can not be changed. How can these charges vary for exactly the same itinerary?

[By The Bay]

Good question. I hope the supervisor can explain this to you. 🤔

[Ozy71]

After 90 Mins on the phone and getting passed to the Escalations Dept, they credited the Taxes etc. to the the correct level, saving A$700. Worth a phone call.

[By The Bay]

27 minutes ago, Ozy71 said:

After 90 Mins on the phone and getting passed to the Escalations Dept, they credited the Taxes etc. to the the correct level, saving A$700. Worth a phone call.

Well done. Can't say much about their blatant ripoff attempt.  Well worth the wait.🤑

[OzKiwiJJ]

4 minutes ago, By The Bay said:

Well done. Can't say much about their blatant ripoff attempt.  Well worth the wait.🤑

It could have been a software glitch although I've never noticed it in the past. Port fees and taxes are included in fares booked in Australia but are added on separately elsewhere. 

[sewgood]

Well worth checking the fine print.

I must admit I don't look at the breakdown, I'll now do that.

[Chiliburn]

If you booked in Australia all those fees are included,it would have been a mistake.

Theres a lot of mistakes as RCG Sydney are pretty well overwhelmed at the moment .

[somms1]

What date are you sailing? I'm looking for a roll call for the 27 Nov 22

 

[Hogbay]

16 hours ago, somms1 said:

What date are you sailing? I'm looking for a roll call for the 27 Nov 22

 

There are lots of lookers , best to start a roll call if there is not one already .

[MicCanberra]

Goes to show checking up on what might be a mistake can reap benefits

[MMDown Under]

On 9/17/2021 at 2:44 PM, Ozy71 said:

After 90 Mins on the phone and getting passed to the Escalations Dept, they credited the Taxes etc. to the the correct level, saving A$700. Worth a phone call.

90 mins on hold well  spent!  Well done!