Jump to content

MSC - Explora Pricing


Stockjock
 Share

Recommended Posts

As you may know, MSC has a new ultra-premium division called Explora, replete with ultra-premium pricing.  Do you think it will work?

Personally, I don't.  I base this upon their high prices, MSC's generally poor reputation for customer service, and the existing, far more experienced ultra-premium lines that offer more of a known quantity.

Your thoughts?

245137227_10218929004006619_2015004913766768604_n.jpg

245129220_10218928993966368_5455013058076839014_n.jpg

245099450_10218929000806539_531735532921162519_n.jpg

245070571_10218928993326352_5169807907868064163_n.jpg

245066779_10218928997406454_5175143831210122077_n.jpg

245062987_10218928996406429_7917472043010565851_n.jpg

245062339_10218928999846515_7378522823885993008_n.jpg

245050407_10218928999286501_1342798560695405237_n.jpg

245048410_10218929001046545_4470228421680319616_n.jpg

245043415_10218929003646610_4450210171504160114_n.jpg

245037668_10218928994566383_3809705958136088551_n.jpg

245034197_10218928995246400_363982011778926145_n.jpg

245033684_10218929002686586_4115218408331391107_n.jpg

245010263_10218928998806489_2201451683227375390_n.jpg

245009386_10218929002446580_6928052512550157964_n.jpg

245005098_10218928998166473_8999608860575941752_n.jpg

245001844_10218928997886466_5887298733824800367_n.jpg

244999971_10218928999926517_8253106009296967453_n.jpg

244988915_10218928996526432_2522310368876135601_n.jpg

244985198_10218929001126547_6729117056516157416_n.jpg

244976168_10218928998726487_5946734819806591081_n.jpg

244957425_10218928993206349_147634996488270478_n.jpg

244951301_10218928996326427_6215112408225182954_n.jpg

244872580_10218928995086396_2242896558598080719_n.jpg

244800316_10218928996166423_4493681082750903096_n.jpg

244766721_10218928994246375_6969499394256504902_n.jpg

244754933_10218928997486456_2137024138256429531_n.jpg

244732388_10218929003086596_5344496253858161076_n.jpg

244648538_10218928995006394_3596192837597586513_n.jpg

Edited by Stockjock
Link to comment
Share on other sites

16 minutes ago, alyssamma said:

They will need a dedicated team for this.

 

I believe that is what they will have. 

 

"In March, the brand tapped several veterans of upscale cruise brands for its leadership team, including chief sales officer Chris Austin, who was most recently a sales executive with Seabourn; destination experience advisor John Stoll, who was vice president of land programs for 17 years at Crystal; and commercial and strategic advisor Thatcher Brown, most recently president of Dream Cruises and managing director of Crystal Cruises Asia."

 

So it seems like they are going to have people who should know what they are doing and understand the potential client. 

 

These look like "brochure" prices. Real world prices are almost always lower. 

  • Like 1
Link to comment
Share on other sites

53 minutes ago, Two Wheels Only said:

 

I believe that is what they will have. 

 

"In March, the brand tapped several veterans of upscale cruise brands for its leadership team, including chief sales officer Chris Austin, who was most recently a sales executive with Seabourn; destination experience advisor John Stoll, who was vice president of land programs for 17 years at Crystal; and commercial and strategic advisor Thatcher Brown, most recently president of Dream Cruises and managing director of Crystal Cruises Asia."

 

So it seems like they are going to have people who should know what they are doing and understand the potential client. 

 

These look like "brochure" prices. Real world prices are almost always lower. 

Agree about the rack rates.

 

We will see about the customer service. I just don't believe they can pull it off...

  • Like 2
Link to comment
Share on other sites

To MSC's credit, they did offer an exceptional product when entering the US market twelve years ago:  an outstanding shipboard experience at a remarkably low price.  Perhaps they will enter the upscale market with pricing that will attract even the most critical.  However, I totally agree they will have to improve their landside customer service.

  • Like 2
Link to comment
Share on other sites

46 minutes ago, neptuno said:

To MSC's credit, they did offer an exceptional product when entering the US market twelve years ago:  an outstanding shipboard experience at a remarkably low price.  Perhaps they will enter the upscale market with pricing that will attract even the most critical.  However, I totally agree they will have to improve their landside customer service.

I think that is it. Most (all) of us agree that the *product* is great. I would even say for the price point it can't be beat.

 

But the aggravation of dealing the CS is just...ugh. Right now I compare MSC to RCCL, Carnival, etc. so when I am still waiting to get credit for a cruise I took 2 mo ago, fine. I don't like it, but fine. 

 

Now, if this was being compared to Oceania, Viking, Seabourne, etc...then forget it. Completely unacceptable.

 

Link to comment
Share on other sites

2 hours ago, alyssamma said:

I think that is it. Most (all) of us agree that the *product* is great. I would even say for the price point it can't be beat.

 

But the aggravation of dealing the CS is just...ugh. Right now I compare MSC to RCCL, Carnival, etc. so when I am still waiting to get credit for a cruise I took 2 mo ago, fine. I don't like it, but fine. 

 

Now, if this was being compared to Oceania, Viking, Seabourne, etc...then forget it. Completely unacceptable.

 

The funny thing is that it really wouldn't take too much to improve the situation dramatically.

After all, how hard is it to call, e-mail or send a letter to let a customer know that their short Barcelona cruise is now a 20-night cruise leaving out of Brazil on an entirely different date?  And yes, that did happen to me with no notification ever.  Just one of countless examples of poor customer service.

Edited by Stockjock
  • Like 1
Link to comment
Share on other sites

5 hours ago, Stockjock said:

The funny thing is that it really wouldn't take too much to improve the situation dramatically.

After all, how hard is it to call, e-mail or send a letter to let a customer know that their short Barcelona cruise is now a 20-night cruise leaving out of Brazil on an entirely different date?  And yes, that did happen to me with no notification ever.  Just one of countless examples of poor customer service.

Yep, us regulars know your agenda by now...you really ought to stay off the vino!

Edited by hamrag
  • Like 2
Link to comment
Share on other sites

3 hours ago, hamrag said:

Yep, us regulars know your agenda by now...you really ought to stay off the vino!

Graham

 

you ruined my evening.  I had blocked him, but you quoting him defeated that strategy.  😀😀😀😀😀

  • Haha 1
Link to comment
Share on other sites

1 hour ago, kelleherdl said:

Graham

 

you ruined my evening.  I had blocked him, but you quoting him defeated that strategy.  😀😀😀😀😀

Well, I suppose you are now blocked as well.

Sorry if the truth offends you..

Edited by Stockjock
Link to comment
Share on other sites

That will depends really on where they'll to sell their tickets.

 

So apparently MSC will to admit kids on Explora... That's pretty much a no go on other mid to full luxury cruise lines...

 

Viking sells only to the following markets: US, UK, Australia.

 

Happaq-Lloyd sells primarily to the German market.

 

The likes of Seaburn, Silversea, Oceania, Regent sell globally but seem to encourage the English speaking world.

 

Ponant is primarily a French product.

 

That said: Unless the continental European mid to full luxury is content enough with kids aboard, and lots of triplets/fourthlets aboard... OK.

 

Explora ships are built from the very same Viking's Finicantieri prototype. Viking is double occupancy only, no kids, 930 passengers per ship. Explora is mostly a 4 pax per stateroom, so in theory some 1500 pax per sailing... At more than Viking prices!... Good luck MSC. For now I'm out!... Who know that can be?... Again: Depends on where they sell the tickets. It might to work with the new affluent clientele on the Eastern European countries... Maybe!...

Link to comment
Share on other sites

  • 1 month later...

The prices seem quite reasonable but my only experience with MSC is being docked beside their loud rave party boats in Europe.  The Explora ship size would seem to compare to Crystal or Regent but as I tend to cruise  during the school year I don’t know how disruptive it is to have kids on a  pseudo luxury cruise.  Does not  the pricing filter out families to a certain extent?  On paper this endeavor looks promising but I don’t want to be the guinea pig.  

Link to comment
Share on other sites

On 10/12/2021 at 7:36 PM, Stockjock said:

As you may know, MSC has a new ultra-premium division called Explora, replete with ultra-premium pricing.  Do you think it will work?

Personally, I don't.  I base this upon their high prices, MSC's generally poor reputation for customer service, and the existing, far more experienced ultra-premium lines that offer more of a known quantity.

Your thoughts?

 

 

I had pre-reserved Journey #16 since Celebrity kept cancelling my Iceland/Greenland cruises.  I was pleasantly surprised to receive an invoice which stated that my single supplement had been reduced to less than $1,000.  So my cost for this cruise per day in a suite is far less than I was going to pay on Celebrity.  I have cruised MSC in their Yacht Club twice and found it to be an excellent experience, in many ways better than the Celebrity Retreat experience.

 

I get that MSC has a poor reputation for customer service.  For that reason, I employ a travel agent who books a lot of cruises with MSC and let him deal with them.  He says that there will be a separate division to deal with IT and customer service.

  • Like 1
Link to comment
Share on other sites

On 10/14/2021 at 6:57 PM, Nunagoras said:

 

Explora ships are built from the very same Viking's Finicantieri prototype. Viking is double occupancy only, no kids, 930 passengers per ship. Explora is mostly a 4 pax per stateroom, so in theory some 1500 pax per sailing... At more than Viking prices!... Good luck MSC. For now I'm out!... Who know that can be?... Again: Depends on where they sell the tickets. It might to work with the new affluent clientele on the Eastern European countries... Maybe!...

 

Not sure where you get your information that Explora is mostly a 4 pax/stateroom ship.  The deck plans I've seen indicate a max of 3 for most cabins.

Link to comment
Share on other sites

2 hours ago, Happy Cruiser 6143 said:

 

Not sure where you get your information that Explora is mostly a 4 pax/stateroom ship.  The deck plans I've seen indicate a max of 3 for most cabins.

Unless MSC has changed their mind on that in the mean time, the information is rightly on the above published charts on this thread, arguably from an Explora catalogue! Their website remains with no information at all. Surely they won't admit a 3rd or 4th adult in a room, at least... (Or will they?...) But now, every other room with 2 kids inside? That would to be 1860 guests on a prototype made for 930 on another line!... And that at Seabourn/Silversea/Regent pricing which is another world of less than 800 guests per ship?... Good luck MSC!...

 

Ah, by reading your above my post answer to Stockjock, it seems that they've far reduced your solo supplement for a reasonable less than $1000!... That puts the things in a far more realistic perspective and makes Explora to catch somewhat the Viking market level or even below that, if the inclusions are at least similar!... But even again... They'll need to pedal quite hard to come across that Vikiing level!... Unique advantage: Viking doesn't sell to the continental European market... Explora will!... Maybe the continental Europeans have a lower standards than their English speaking world peers... I seriously doubt... Who knows?...

 

Have a nice day!...

Link to comment
Share on other sites

1 hour ago, Nunagoras said:

Unless MSC has changed their mind on that in the mean time, the information is rightly on the above published charts on this thread, arguably from an Explora catalogue! Their website remains with no information at all. Surely they won't admit a 3rd or 4th adult in a room, at least... (Or will they?...) But now, every other room with 2 kids inside? That would to be 1860 guests on a prototype made for 930 on another line!... And that at Seabourn/Silversea/Regent pricing which is another world of less than 800 guests per ship?... Good luck MSC!...

 

Ah, by reading your above my post answer to Stockjock, it seems that they've far reduced your solo supplement for a reasonable less than $1000!... That puts the things in a far more realistic perspective and makes Explora to catch somewhat the Viking market level or even below that, if the inclusions are at least similar!... But even again... They'll need to pedal quite hard to come across that Vikiing level!... Unique advantage: Viking doesn't sell to the continental European market... Explora will!... Maybe the continental Europeans have a lower standards than their English speaking world peers... I seriously doubt... Who knows?...

 

Have a nice day!...

Your speculation on passenger capacity is decidedly incorrect.  The overwhelming majority of suites on Explora 1 are Ocean Terrace balcony (OT 1-4).  Very few of these even have a single sofa bed.  Most of the sofa beds, either single or double, are in the larger suites, either Penthouse or Owner’s level.  I have seen the deck plan.

 

Dennis

Link to comment
Share on other sites

2 hours ago, kelleherdl said:

Your speculation on passenger capacity is decidedly incorrect.  The overwhelming majority of suites on Explora 1 are Ocean Terrace balcony (OT 1-4).  Very few of these even have a single sofa bed.  Most of the sofa beds, either single or double, are in the larger suites, either Penthouse or Owner’s level.  I have seen the deck plan.

 

Dennis

 

I've seen the deck plans too.  Also, there is no way they could pack 1860 guests on a ship with a maximum capacity of 860.  Maximum capacity is just that.  The largest number of pax a ship can sail with.

  • Haha 1
Link to comment
Share on other sites

Ok!... Many thanks @kelleherdland @Happy Cruiser 6143!... If you have seen the deck plans I believe that will be the case!... And if maximum capacity is really 860 those ships will likely to be a marvel to on considering that the Viking ones from the same prototype seem to be a marvel to be on at 930!...

 

Hope they publish those deck plans for all of us to officially appreciate ASAP!...

 

Have a nice day!...

Link to comment
Share on other sites

1 hour ago, Happy Cruiser 6143 said:

The deck plans have been published on that site we are not able to mention here.  

….  And I’m sure any travel agent active in booking MSC cruises is also credentialed by Explora Journeys and will gladly supply them.

Link to comment
Share on other sites

On 10/15/2021 at 6:57 AM, Nunagoras said:

So apparently MSC will to admit kids on Explora... That's pretty much a no go on other mid to full luxury cruise lines...

Luxury or not, a Italian cruise line cannot forbid bambini. This is absolute NO GO. People in Europe will forgive MSC many bad things but if they become bambini unfriendly their representatives will be spitted in the face when they leave the office 😄

Link to comment
Share on other sites

9 hours ago, perakcruiser said:

Luxury or not, a Italian cruise line cannot forbid bambini. This is absolute NO GO. People in Europe will forgive MSC many bad things but if they become bambini unfriendly their representatives will be spitted in the face when they leave the office 😄

This is a good point... To an extent... Several adult only resorts opening in Algarve, southern Portugal, near where I live. Surely they're mainly for the UK market... But... Kid free activities are starting to become such a trend within the most affluent classes here, to say the least. Either way: They leave the kiddos at home or they'll have a completely separate venue for the kiddos to stay while the adults have their own thing! Yeah, the Europeans are more kid friendly than their English speaking peers... But things are changing, especially on that more than affluent class for which Explora targets its product!...

 

Have a nice day!...

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Forum Jump
    • Categories
      • Forum Assistance
      • ICYMI Cruise Critic Live Special Event: Q&A with Silversea Cruises
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...