Rare gregma60 Posted March 17, 2023 #176 Share Posted March 17, 2023 10 minutes ago, 3rdGenCunarder said: Until the blue fades back to white. Yup, same here. Looks like the URL or webservice call that is supposed to happen upon button click either isn't happening, or doesn't exist so it can consume it to display. Yes, testing to make sure things like that work is what I do for a living (not for HA or it would work!). 🙂 -gregma 7 Link to comment Share on other sites More sharing options...
KroozNut Posted March 17, 2023 #177 Share Posted March 17, 2023 Yep, my email to HAL IT customer support last Saturday about this issue has been ignored so far, and we leave tomorrow. So at this point, I'm giving up on the menus. I'll deal with it (or not) after we get onboard.. Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted March 17, 2023 #178 Share Posted March 17, 2023 I don' know about the updated app, but when I was on Eurodam in January, a lot of things didn't appear until embarkation day. It seemed useless, even the day before embarking. Once onboard, I could see my restaurant bookings, tours, etc. Dining room and Lido menus were only available for the current day, but that wasn't an issue for me. So maybe Navigator will come to life for you once you're on board. 🤞 Link to comment Share on other sites More sharing options...
Rare terrydtx Posted March 17, 2023 #179 Share Posted March 17, 2023 It is just baffling that HAL who wants us all to use the app can't get their act together and make this app work correctly. 3 Link to comment Share on other sites More sharing options...
iflyrc5 Posted March 17, 2023 #180 Share Posted March 17, 2023 10 hours ago, KroozNut said: Yep, my email to HAL IT customer support last Saturday about this issue has been ignored so far, and we leave tomorrow. So at this point, I'm giving up on the menus. I'll deal with it (or not) after we get onboard.. At least you can see the menus on the TV on the ship. BTW - what is the email address for HAL IT "non-support" that you are using. Maybe if all of us flood them with emails something will get done. 1 Link to comment Share on other sites More sharing options...
SilvertoGold Posted March 17, 2023 #181 Share Posted March 17, 2023 10 hours ago, KroozNut said: Yep, my email to HAL IT customer support last Saturday about this issue has been ignored so far, and we leave tomorrow. So at this point, I'm giving up on the menus. I'll deal with it (or not) after we get onboard.. If you have internet on your cruise and have the inclination, a report on how the App works onboard would be highly appreciated! I can envision long lines a the Front Desk....... Have a really great cruise! Best wishes. Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted March 17, 2023 #182 Share Posted March 17, 2023 1 hour ago, terrydtx said: It is just baffling that HAL who wants us all to use the app can't get their act together and make this app work correctly. But I think it does work reasonably successfully onboard, which is it's prime purpose. Also, when onboard the app itself is not required as your browser is used. I have just looked at the MDR menu shown on my Navigator App and it is showing the St Patrick's Day specials. 1 1 Link to comment Share on other sites More sharing options...
Reagan0712 Posted March 17, 2023 #183 Share Posted March 17, 2023 I just got off the Eurodam on Tuesday. There were many complaints about how the Navigator app was not working properly. Example…marked in My Itinerary 4:30p Trivia. Navigator sent me a reminder at 7:30p that 4:30p Trivia was about to start. This happened for everything I added to my itinerary and from talking with others I wasn’t the only one this was happening to. Then I kept getting notices that I had messages but when I checked there were only the old messages in the Chat area. All of this was, of course, when I could get anything to work in my cabin, 4062, on my phone. iPad would work fine in cabin but not phone. I wasn’t alone with this either. Even had someone from Guest Services come to cabin. She couldn’t get phone to work either. 2 Link to comment Share on other sites More sharing options...
ShipWalker Posted March 17, 2023 Author #184 Share Posted March 17, 2023 3 hours ago, iflyrc5 said: ...BTW - what is the email address for HAL IT "non-support" that you are using. Maybe if all of us flood them with emails something will get done. It's in the Navigator app. Link to comment Share on other sites More sharing options...
iflyrc5 Posted March 21, 2023 #185 Share Posted March 21, 2023 On 3/17/2023 at 1:56 PM, ShipWalker said: It's in the Navigator app. I tried every menu choice and did not find the email address 1 Link to comment Share on other sites More sharing options...
triiip42 Posted March 21, 2023 #186 Share Posted March 21, 2023 2 hours ago, iflyrc5 said: I tried every menu choice and did not find the email address Hi @iflyrc5under feedback section......they say "E-mail us at navigator.support@HollandAmerica.com." Link to comment Share on other sites More sharing options...
colbe Posted March 21, 2023 #187 Share Posted March 21, 2023 22 minutes ago, triiip42 said: Hi @iflyrc5under feedback section......they say "E-mail us at navigator.support@HollandAmerica.com." Where is the 'feedback' section? I have searched but can't find it. Thanks. Link to comment Share on other sites More sharing options...
Rare Crew News Posted March 21, 2023 #188 Share Posted March 21, 2023 Look under "Connect" tab then choose "Let us know" to move to "Feedback." Just sent my email to ask when menus would be available again. If HAL support gets several hundred emails, a response might be forthcoming. 3 Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted March 21, 2023 #189 Share Posted March 21, 2023 5 hours ago, Crew News said: If HAL support gets several hundred emails, a response might be forthcoming. or they may be too busy reading the several hundred emails 🙄 3 1 Link to comment Share on other sites More sharing options...
iflyrc5 Posted March 21, 2023 #190 Share Posted March 21, 2023 9 hours ago, triiip42 said: Hi @iflyrc5under feedback section......they say "E-mail us at navigator.support@HollandAmerica.com." Thanks - Just missed it. Sent my email requesting a fix. 1 Link to comment Share on other sites More sharing options...
triiip42 Posted March 21, 2023 #191 Share Posted March 21, 2023 3 hours ago, VMax1700 said: or they may be too busy reading the several hundred emails 🙄 Or they just default them all into their spam folder. 1 Link to comment Share on other sites More sharing options...
Rare terrydtx Posted March 21, 2023 #192 Share Posted March 21, 2023 Lots of luck getting an answer from HAL, I just sent my email for the 3rd time with no answers for the first 2. 1 Link to comment Share on other sites More sharing options...
Rare nw gardener Posted March 22, 2023 #193 Share Posted March 22, 2023 New update for the app, my Android phone can now access menus. No problems found (so far 😉) with the newest version. 1 Link to comment Share on other sites More sharing options...
Rare Crew News Posted March 22, 2023 #194 Share Posted March 22, 2023 1 hour ago, nw gardener said: New update for the app, my Android phone can now access menus. No problems found (so far 😉) with the newest version. Looks like HAL got our emails about the menus. Just updated the app on my Android phone and menus are back!!! 1 Link to comment Share on other sites More sharing options...
ShipWalker Posted March 22, 2023 Author #195 Share Posted March 22, 2023 Version 4.24.1 is now available for both iphones and Androids. To find your current version press "Experiences" in the center bottom banner with the ship and then press "about". 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted March 22, 2023 #196 Share Posted March 22, 2023 3 hours ago, Crew News said: Looks like HAL got our emails about the menus. Just updated the app on my Android phone and menus are back!!! Me too. 1 Link to comment Share on other sites More sharing options...
mjmagee Posted March 23, 2023 #197 Share Posted March 23, 2023 Updated the app. Got the menus now! Thx. 1 Link to comment Share on other sites More sharing options...
SilvertoGold Posted March 23, 2023 #198 Share Posted March 23, 2023 My menus now come as a File. A bit different. One says "Australia dinner menu" and another one says "Pinnacle winter menu". Click on the file and I get the regular menu set-up. 1 Link to comment Share on other sites More sharing options...
KroozNut Posted March 27, 2023 #199 Share Posted March 27, 2023 May have been just a coincidence, but the menus mysteriously appeared after we boarded the ship. Link to comment Share on other sites More sharing options...
ShipWalker Posted April 21, 2023 Author #200 Share Posted April 21, 2023 Version 4.26.0 is now available. To find your current version press "Experiences" in the center bottom banner with the ship and then press "about". 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now