zebra36 Posted May 15, 2022 #1 Share Posted May 15, 2022 On the phone yesterday working on repricing a reservation. Originally got connected with a gentleman that said my booking was with a group even though I made the reservation online myself which I explained to him. He then proceeded to put me on hold while he supposedly was checking with another department (?). After waiting patiently on hold for about 30 minutes or so I left this hold line open and called RCI on my landline (yes I still have one) and after going through the menu I was immediately connected with a very nice women who was able to reprice the reservation in less than 5 minutes. Mission accomplished and disconnected the on hold call. 1 Link to comment Share on other sites More sharing options...
Rare rudeney Posted May 15, 2022 #2 Share Posted May 15, 2022 Disney fans call this the "Carousel of Policy". 4 Link to comment Share on other sites More sharing options...
smokeybandit Posted May 15, 2022 #3 Share Posted May 15, 2022 Welcome to customer service. Link to comment Share on other sites More sharing options...
Rare alyssamma Posted May 15, 2022 #4 Share Posted May 15, 2022 3 hours ago, zebra36 said: On the phone yesterday working on repricing a reservation. Originally got connected with a gentleman that said my booking was with a group even though I made the reservation online myself which I explained to him. He then proceeded to put me on hold while he supposedly was checking with another department (?). After waiting patiently on hold for about 30 minutes or so I left this hold line open and called RCI on my landline (yes I still have one) and after going through the menu I was immediately connected with a very nice women who was able to reprice the reservation in less than 5 minutes. Mission accomplished and disconnected the on hold call. Always remember HUCA - Hang Up Call Again (or in your case, stay on hold and call on second line :)) Link to comment Share on other sites More sharing options...
Rare orville99 Posted May 15, 2022 #5 Share Posted May 15, 2022 3 hours ago, zebra36 said: After waiting patiently on hold for about 30 minutes or so I left this hold line open and called RCI on my landline You should have asked the second agent to put you in a three way call with yourself.🤣 Link to comment Share on other sites More sharing options...
Ashland Posted May 15, 2022 #6 Share Posted May 15, 2022 4 hours ago, zebra36 said: On the phone yesterday working on repricing a reservation. Originally got connected with a gentleman that said my booking was with a group even though I made the reservation online myself which I explained to him. He then proceeded to put me on hold while he supposedly was checking with another department (?). After waiting patiently on hold for about 30 minutes or so I left this hold line open and called RCI on my landline (yes I still have one) and after going through the menu I was immediately connected with a very nice women who was able to reprice the reservation in less than 5 minutes. Mission accomplished and disconnected the on hold call. This has also happened to me and I was only trying to move my cabin location (exact same category GS). I was onboard Explorer and onboard they have no access to bookings. Guest services put through a call for me and the first rep kept me on hold for 45 min...never came back for an update even though I told him I was onboard a ship. I hung up had to have Guest Services put through the call again and it was all taken care of in just a few min. I think it's very unhelpful that onboard Next Cruise can't help with bookings !!!!! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now