erinsmom03 Posted June 16, 2022 #1 Share Posted June 16, 2022 The Royal website has been so glitchy for me for days now. But today, every time I try to look at cruises in 2024, I get as far as selecting the cruise date for the itinerary/ship I am looking at, and it gives me an Oops message. I tried it on my phone, same thing. Hubby tried it on his phone... same thing. What the heck? Link to comment Share on other sites More sharing options...
doppelganger2621 Posted June 16, 2022 #2 Share Posted June 16, 2022 Nope, same here. We leave on Sunday for our cruise, and while our reservations appear, it still says to "Checkin" and doesn't have our SetSail passes anymore (thankfully all of this has already been printed). 1 Link to comment Share on other sites More sharing options...
udamom Posted June 16, 2022 #3 Share Posted June 16, 2022 It seems to be down his morning. The cruise I am stalking is 90 days out today so was hoping some cancellations for the category room I want have come up but now can't check!! ;o( 1 Link to comment Share on other sites More sharing options...
soremekun Posted June 16, 2022 #4 Share Posted June 16, 2022 Royal Caribbean IT issues.... actually means there's no problem at all. 4 Link to comment Share on other sites More sharing options...
Happy Cruiser Girl Posted June 16, 2022 #5 Share Posted June 16, 2022 Same for me 1 Link to comment Share on other sites More sharing options...
erinsmom03 Posted June 16, 2022 Author #6 Share Posted June 16, 2022 Thanks everyone... I feel better knowing it's not just me... guess I've got to do something besides pick another cruise! Royal better watch out, I just might start looking at other cruise lines lol! Link to comment Share on other sites More sharing options...
mjkrph Posted June 16, 2022 #7 Share Posted June 16, 2022 20 minutes ago, soremekun said: Royal Caribbean IT issues.... actually means there's no problem at all. There is a problem. Our paid cruise was accidently cancelled and refunded. Now we are having problems rebooking it. Link to comment Share on other sites More sharing options...
Rare rudeney Posted June 16, 2022 #8 Share Posted June 16, 2022 Cruise planner seems to be having problems, too. It takes a minute for my upcoming cruise to appear in the list, then when I click on it, it tells me... Link to comment Share on other sites More sharing options...
Tonopah Posted June 16, 2022 #9 Share Posted June 16, 2022 Not just you. We can’t finish checking in for our embarkation tomorrow. Link to comment Share on other sites More sharing options...
The Scurvy Pirate Posted June 16, 2022 #10 Share Posted June 16, 2022 1 minute ago, rudeney said: Cruise planner seems to be having problems, too. It takes a minute for my upcoming cruise to appear in the list, then when I click on it, it tells me... +1 Link to comment Share on other sites More sharing options...
richmore Posted June 16, 2022 #11 Share Posted June 16, 2022 Same here! Link to comment Share on other sites More sharing options...
Rare Ozark_Kid Posted June 16, 2022 #12 Share Posted June 16, 2022 32 minutes ago, soremekun said: Royal Caribbean IT issues.... actually means there's no problem at all. Really, RC IT issues on the website? 🤔 Good thing they have the always reliable ap to fall back on! 😆 3 Link to comment Share on other sites More sharing options...
CuseJeff44 Posted June 16, 2022 #13 Share Posted June 16, 2022 I was making a change to my reservation via my TA....he eventually had to tell me he would call me back because RCCL was having major issues Link to comment Share on other sites More sharing options...
celoplyr Posted June 16, 2022 #14 Share Posted June 16, 2022 Not just you. heck I even called in (price drop on CWC cruise) and the call center guy couldn't look up any reservation. He said to call back in an hour... Link to comment Share on other sites More sharing options...
flyguyjake Posted June 16, 2022 #15 Share Posted June 16, 2022 They really need to hire competent IT staff or hire an outside contractor that knows what the heck they are doing. Royal has had issues with technology for many many years. This is really getting old. 3 Link to comment Share on other sites More sharing options...
erinsmom03 Posted June 16, 2022 Author #16 Share Posted June 16, 2022 9 minutes ago, flyguyjake said: They really need to hire competent IT staff or hire an outside contractor that knows what the heck they are doing. Royal has had issues with technology for many many years. This is really getting old. Agree!!!! Link to comment Share on other sites More sharing options...
erinsmom03 Posted June 16, 2022 Author #17 Share Posted June 16, 2022 29 minutes ago, mjkrph said: There is a problem. Our paid cruise was accidently cancelled and refunded. Now we are having problems rebooking it. That's terrible! At least no one else is booking your cruise either... hope it all works out for you! Link to comment Share on other sites More sharing options...
cruizinnoon Posted June 16, 2022 #18 Share Posted June 16, 2022 It does seem to be much more of an occurrence the last year or two. I think instead of trying to rush new features and functionality, they need to take a step back and work on the resiliency of the systems they currently have in place. I rather have old and working 90% of the time, then super pretty and down 25% of the time. It would also be nice if they scheduled the downtime when the majority of the world is not in normal hours. (Which, as someone who works with global teams, I get is difficult) 2 Link to comment Share on other sites More sharing options...
BND Posted June 16, 2022 #19 Share Posted June 16, 2022 (edited) LOL. None of my 5 booked cruises (1 paid in full) are currently showing up on the website. So glitchy sometimes. ETA, it took a couple of minutes but they finally showed up. But, it says to "start" check in under my upcoming cruise that was completed a couple of weeks ago. Edited June 16, 2022 by BND Link to comment Share on other sites More sharing options...
erinsmom03 Posted June 16, 2022 Author #20 Share Posted June 16, 2022 29 minutes ago, rudeney said: Cruise planner seems to be having problems, too. It takes a minute for my upcoming cruise to appear in the list, then when I click on it, it tells me... Well that was going to be my next try, so I guess I won't even bother 🤣 Link to comment Share on other sites More sharing options...
Rare rudeney Posted June 16, 2022 #21 Share Posted June 16, 2022 I heard they are having a sale and the DBP is only $18, and that crashed their servers. 😜 Link to comment Share on other sites More sharing options...
neverbeenhere Posted June 16, 2022 #22 Share Posted June 16, 2022 Good Luck trying to hire any employee! Link to comment Share on other sites More sharing options...
DCL2RCI Posted June 16, 2022 #23 Share Posted June 16, 2022 It seems they updated something - the error message is delivered much faster. An hour ago you had to wait 15-20 seconds, now the error comes right away! 3 Link to comment Share on other sites More sharing options...
Booking It Posted June 16, 2022 #24 Share Posted June 16, 2022 3 minutes ago, BND said: LOL. None of my 5 booked cruises (1 paid in full) are currently showing up on the website. So glitchy sometimes. My two cruises are not showing up, either. This is like the 3rd or 4th time in the past few months that it has done this. Even though I know it's a glitch, it still makes my heart drop! Link to comment Share on other sites More sharing options...
BND Posted June 16, 2022 #25 Share Posted June 16, 2022 1 minute ago, Booking It said: My two cruises are not showing up, either. This is like the 3rd or 4th time in the past few months that it has done this. Even though I know it's a glitch, it still makes my heart drop! Mine finally showed up but check in is screwed up both on the website and the app. Link to comment Share on other sites More sharing options...
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