travellingnana Posted August 5, 2022 Author #51 Share Posted August 5, 2022 Since I started this thread, I do have to report that the Shareholder Credit worked wonderfully this time. Got the email telling me they had received my request, and even though it could take up to 21 days for a response, I actually got another email with an updated booking confirmation showing the credit a mere 8 days later. This was for a cruise in January. 2 Link to comment Share on other sites More sharing options...
Rare donswife Posted August 6, 2022 #52 Share Posted August 6, 2022 I submitted my request this evening, with date of cruise (early Sept) in subject line. I received the auto-reply 21 day message immediately. 1 Link to comment Share on other sites More sharing options...
alibabacruisers Posted August 7, 2022 #53 Share Posted August 7, 2022 I have a question for you guys. We are considering purchasing stock for the OBC but was wondering if we both need to buy the stock and would we both get OBC OR is it OBC for one person only or OBC per cabin? (If we both have a 100 shares each would we both each get OBC?) Thanks in advance! Link to comment Share on other sites More sharing options...
teecee60 Posted August 7, 2022 #54 Share Posted August 7, 2022 10 minutes ago, alibabacruisers said: I have a question for you guys. We are considering purchasing stock for the OBC but was wondering if we both need to buy the stock and would we both get OBC OR is it OBC for one person only or OBC per cabin? (If we both have a 100 shares each would we both each get OBC?) Thanks in advance! The $250 shareholder OBC is per cabin... NOT per person. Only one of the cabin occupants is required to own the 100 shares. (It does NOT work if you each own 50 shares) Link to comment Share on other sites More sharing options...
Desert Cruisers Posted August 7, 2022 #55 Share Posted August 7, 2022 On 8/5/2022 at 9:23 PM, donswife said: I submitted my request this evening, with date of cruise (early Sept) in subject line. I received the auto-reply 21 day message immediately. What e-mail address are you using? I submitted our request to sbpcl@princesscruises.com and have not received any auto-reply. Link to comment Share on other sites More sharing options...
Rare donswife Posted August 7, 2022 #56 Share Posted August 7, 2022 4 minutes ago, Desert Cruisers said: What e-mail address are you using? I submitted our request to sbpcl@princesscruises.com and have not received any auto-reply. That is the one I used. The auto reply came the next minute. Did you check your Spam foldet? Link to comment Share on other sites More sharing options...
CruizinSusan70 Posted August 7, 2022 #57 Share Posted August 7, 2022 1 hour ago, teecee60 said: The $250 shareholder OBC is per cabin... NOT per person. Only one of the cabin occupants is required to own the 100 shares. (It does NOT work if you each own 50 shares) It's only 250 in OBC if your cruise is 14 days or more. A basic 7 day cruise gets you 100 in OBC and a B2B would only get you 200. 1 Link to comment Share on other sites More sharing options...
Moondogy Posted August 7, 2022 #58 Share Posted August 7, 2022 4 hours ago, alibabacruisers said: I have a question for you guys. We are considering purchasing stock for the OBC but was wondering if we both need to buy the stock and would we both get OBC OR is it OBC for one person only or OBC per cabin? (If we both have a 100 shares each would we both each get OBC?) Thanks in advance! Only the military OBC is per person. 1 Link to comment Share on other sites More sharing options...
Desert Cruisers Posted August 8, 2022 #59 Share Posted August 8, 2022 (edited) 20 hours ago, Desert Cruisers said: What e-mail address are you using? I submitted our request to sbpcl@princesscruises.com and have not received any auto-reply. Nothing in my spam folder. I also requested a return receipt. Edited August 8, 2022 by Desert Cruisers Link to comment Share on other sites More sharing options...
lx200gps Posted August 8, 2022 #60 Share Posted August 8, 2022 On 8/4/2022 at 4:37 PM, HaveDogWillTravel said: It’s easy to see this credit. All of your OBC is listed on the travel summary. In one place all together. Now if they would indicate refundable vs non refundable I’d be super happy. I submitted a shareholders request through email July 25th and received it today 10 days later. I ccd my CVP but I have no idea if that helped or not. That's very interesting. We have four trips currently booked, and on none of the Travel Summaries is the OBC shown, only Beverage Packages, Wifi etc. under "Special Services". The Shareholder OBC, or OBC from our TA, is NOT shown on any of our Travel Summaries and is only shown on the Payments tab in the Personalizer. Link to comment Share on other sites More sharing options...
MarcsSharon Posted August 8, 2022 #61 Share Posted August 8, 2022 Princess customer service is pitiful. We sent in request back in June and got the auto reply. Got a second copied email from Carnival to Princess..stating Princess should apply credit. Still no credit. On line with help..and am told we need to send in info..they never got. This is such BS. I am just so fed up with Princess and their complete lack of customer service. Argggg. Link to comment Share on other sites More sharing options...
partybarbie Posted August 8, 2022 #62 Share Posted August 8, 2022 On 8/6/2022 at 9:48 PM, Desert Cruisers said: What e-mail address are you using? I submitted our request to sbpcl@princesscruises.com and have not received any auto-reply. I have only received the auto reply one time. It doesn't always send. Link to comment Share on other sites More sharing options...
cali-croozer Posted August 8, 2022 #63 Share Posted August 8, 2022 Do you wait until you've made final payment to request this? First timer here. Link to comment Share on other sites More sharing options...
Ptroxx Posted August 8, 2022 #64 Share Posted August 8, 2022 1 hour ago, MarcsSharon said: Princess customer service is pitiful. We sent in request back in June and got the auto reply. Got a second copied email from Carnival to Princess..stating Princess should apply credit. Still no credit. On line with help..and am told we need to send in info..they never got. This is such BS. I am just so fed up with Princess and their complete lack of customer service. Argggg. I had totally opposite. used chat and was super easy. I booked my cruise 2 weeks before sailing. And had my OBC in 5 days. sometimes it’s hard to see the OBC on the site. But it was there. chat is the best and easiest way to check. super smooth and easy. 2 Link to comment Share on other sites More sharing options...
coo359a2 Posted August 8, 2022 #65 Share Posted August 8, 2022 12 minutes ago, cali-croozer said: Do you wait until you've made final payment to request this? First timer here. You can request it at anytime. I do it early to have OBC available to use when booking excursions. In my experience, whenever i have my TA do a refare for a lower price, the shareholder OBC always drops off the bookings. I call princess to have them add it back to the bookings. 1 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 8, 2022 #66 Share Posted August 8, 2022 59 minutes ago, coo359a2 said: You can request it at anytime. I do it early to have OBC available to use when booking excursions. In my experience, whenever i have my TA do a refare for a lower price, the shareholder OBC always drops off the bookings. I call princess to have them add it back to the bookings. Seems that doubles the work for the PCL Shareholder dept. They are backlogged now. I’ve been waiting now till final payment, which is 90-120 days before anyway. Plenty of time to book excursions. JMHO 2 Link to comment Share on other sites More sharing options...
partybarbie Posted August 8, 2022 #67 Share Posted August 8, 2022 1 hour ago, cali-croozer said: Do you wait until you've made final payment to request this? First timer here. I wait until after final payment, just in case I need to cancel the cruise. I don’t want to make extra work for an already overworked department. 2 1 Link to comment Share on other sites More sharing options...
polmcs Posted August 8, 2022 #68 Share Posted August 8, 2022 I submitted my request last Tuesday. I got the canned response back immediately. As of today, still no sign of the OBC. I’m not particularly worried as I still have 4 weeks till my sailing date and I’m only on day 7 of the 21 day timer. 1 Link to comment Share on other sites More sharing options...
coo359a2 Posted August 8, 2022 #69 Share Posted August 8, 2022 43 minutes ago, PacnGoNow said: Seems that doubles the work for the PCL Shareholder dept. They are backlogged now. I’ve been waiting now till final payment, which is 90-120 days before anyway. Plenty of time to book excursions. JMHO Princess changed the submission time to allow using the OBC for booking excursions. At least its only a phone call to get it back Link to comment Share on other sites More sharing options...
Ptroxx Posted August 8, 2022 #70 Share Posted August 8, 2022 24 minutes ago, coo359a2 said: Princess changed the submission time to allow using the OBC for booking excursions. At least its only a phone call to get it back Or save the call and use the chat feature. It works great. Link to comment Share on other sites More sharing options...
MarcsSharon Posted August 8, 2022 #71 Share Posted August 8, 2022 2 hours ago, Ptroxx said: I had totally opposite. used chat and was super easy. I booked my cruise 2 weeks before sailing. And had my OBC in 5 days. sometimes it’s hard to see the OBC on the site. But it was there. chat is the best and easiest way to check. super smooth and easy. Used chat, who told us to send in documents…for 3rd time. I guess you just have to be lucky. Never had this issue with my stockholder benefit before. Sadly, Princess just ain’t what she used to be. Link to comment Share on other sites More sharing options...
Ptroxx Posted August 8, 2022 #72 Share Posted August 8, 2022 7 minutes ago, MarcsSharon said: Used chat, who told us to send in documents…for 3rd time. I guess you just have to be lucky. Never had this issue with my stockholder benefit before. Sadly, Princess just ain’t what she used to be. Sounds like it. 1 Link to comment Share on other sites More sharing options...
EDDY0827 Posted August 8, 2022 #73 Share Posted August 8, 2022 Anyone have the fax # for sbpcl? Link to comment Share on other sites More sharing options...
Ptroxx Posted August 8, 2022 #74 Share Posted August 8, 2022 (edited) 27 minutes ago, EDDY0827 said: Anyone have the fax # for sbpcl? Why? Just email it’s better to use. And then email again. sbpcl@princesscruises.com Edited August 8, 2022 by Ptroxx Link to comment Share on other sites More sharing options...
Ptroxx Posted August 8, 2022 #75 Share Posted August 8, 2022 But here ya go. Link to comment Share on other sites More sharing options...
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