Ladyshopper23 Posted August 16, 2022 #1 Share Posted August 16, 2022 Have tried 6 times today to book a cruise online, and each time it has come up after looking as if the payment card was going to go through as "something went wrong." I've tried different payment cards, cleared my cookies, all the usual. I want to book online, as going through topcashback to get some extra cashback (£120). Never been a problem before. Anyone else had issues today? I'm in the UK (just in case that matters). Link to comment Share on other sites More sharing options...
Thrak Posted August 16, 2022 #2 Share Posted August 16, 2022 Try a different browser? Stupid but sometimes it fixes weird Princess issues. 1 Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted August 16, 2022 Author #3 Share Posted August 16, 2022 9 minutes ago, Thrak said: Try a different browser? Stupid but sometimes it fixes weird Princess issues. I'll give it a go tomorrow, thank you. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 16, 2022 #4 Share Posted August 16, 2022 1 hour ago, Ladyshopper23 said: Have tried 6 times today to book a cruise online, and each time it has come up after looking as if the payment card was going to go through as "something went wrong." I've tried different payment cards, cleared my cookies, all the usual. I want to book online, as going through topcashback to get some extra cashback (£120). Never been a problem before. Anyone else had issues today? I'm in the UK (just in case that matters). Or on your phone, instead of a PC, or vice versa. Link to comment Share on other sites More sharing options...
Brickwood Posted August 16, 2022 #5 Share Posted August 16, 2022 I booked one just fine but had a similar problem when coming to the payment section trying to book another. Tried about 3 times with no luck. was using my laptop so switched to my phone and it went through just fine. Maybe a lot of bookings today with the $50 deposit is gumming things up. 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 16, 2022 #6 Share Posted August 16, 2022 29 minutes ago, Brickwood said: I booked one just fine but had a similar problem when coming to the payment section trying to book another. Tried about 3 times with no luck. was using my laptop so switched to my phone and it went through just fine. Maybe a lot of bookings today with the $50 deposit is gumming things up. Probably right. Glad the phone worked. Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted August 17, 2022 Author #7 Share Posted August 17, 2022 15 hours ago, Thrak said: Try a different browser? Stupid but sometimes it fixes weird Princess issues. Just tried a different browser, had exactly the same problem. Will try husband's computer or phone and see if I can get either of those to work! Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted August 17, 2022 Author #8 Share Posted August 17, 2022 Getting a bit annoying now. Didn't work on husband's computer, or going through my phone. Grrrrr. Link to comment Share on other sites More sharing options...
dns65 Posted August 17, 2022 #9 Share Posted August 17, 2022 21 hours ago, Ladyshopper23 said: Have tried 6 times today to book a cruise online, and each time it has come up after looking as if the payment card was going to go through as "something went wrong." I have had this issue for 4-6 months. Talking on the phone to a rep was of little use as they are non-technical. I asked if I could get their IT support as this obviously was something related to my profile and their system as the error only occurs if I am logged but was told there was no option for this and was told to email customer relations who did not reply to my email. 1 Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted August 17, 2022 Author #10 Share Posted August 17, 2022 46 minutes ago, dns65 said: I have had this issue for 4-6 months. Talking on the phone to a rep was of little use as they are non-technical. I asked if I could get their IT support as this obviously was something related to my profile and their system as the error only occurs if I am logged but was told there was no option for this and was told to email customer relations who did not reply to my email. That is really annoying for you. I have FCC in my account that I want to use, so need to book with Princess (otherwise this would really put me off). I don't want to lose the change to go through a cashback site, £120 is a fair amount to lose just because their online booking system doesn't seem to want to play ball. I guess I'll have to call up tomorrow and see what's going on. Link to comment Share on other sites More sharing options...
dns65 Posted August 17, 2022 #11 Share Posted August 17, 2022 4 hours ago, Ladyshopper23 said: I guess I'll have to call up tomorrow and see what's going on. Should you find a solution to the issue, please reply back to this post so I can see if your fix works for me too. Thank you 1 Link to comment Share on other sites More sharing options...
Carla3 Posted August 17, 2022 #12 Share Posted August 17, 2022 Had this issue a few months back. I was using the “auto-fill” feature my tablet has to quickly populate the CC information. Once I deleted and manually typed in the information my payment was accepted. Also make sure you don’t add any blank spaces after CC number Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted August 18, 2022 Author #13 Share Posted August 18, 2022 9 hours ago, Carla3 said: Had this issue a few months back. I was using the “auto-fill” feature my tablet has to quickly populate the CC information. Once I deleted and manually typed in the information my payment was accepted. Also make sure you don’t add any blank spaces after CC number I'm definitely not doing either of these 2 things, I've even tried using 2 different payment cards! Thank you for the tips though, much appreciated. Link to comment Share on other sites More sharing options...
dns65 Posted September 14, 2022 #14 Share Posted September 14, 2022 I have found out what was causing my error. They insist in expanding out where i put "Blvd NW" into full text of Boulevard Northwest which seems to be too long of an address field. I put in my brothers shorter address and the error goes away. Perhaps your error was being caused by your address? 1 Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted September 15, 2022 Author #15 Share Posted September 15, 2022 12 hours ago, dns65 said: I have found out what was causing my error. They insist in expanding out where i put "Blvd NW" into full text of Boulevard Northwest which seems to be too long of an address field. I put in my brothers shorter address and the error goes away. Perhaps your error was being caused by your address? Thank you. I never did get to the bottom of it. Ended up sending an email to the president and execs (found the email addresses on another post on here), never got a reply. My personal cruise consultant never called me back. I did get a call about my future cruise deposits (no idea if that was as a result of my email to the president or email to guest relations), which they have honoured the onboard credit for. I ended up booking through a travel agent, for a better rate than I would get through Princess. Overall am happy, but still no idea whether I can actually book a cruise online or not! Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted September 15, 2022 #16 Share Posted September 15, 2022 I realize that this response is too late since you've already done a workaround with a TA...but *possibly* you could have put your cruise on hold, exited (logged off), logged back in and then gone to the payments section (or wherever it takes you in the case of a hold) and *maybe* it would have accepted that route. I cannot speak with any experience here...just a suggestion! Link to comment Share on other sites More sharing options...
Sea Hag Posted September 15, 2022 #17 Share Posted September 15, 2022 17 minutes ago, Rick&Jeannie said: I realize that this response is too late since you've already done a workaround with a TA...but *possibly* you could have put your cruise on hold, exited (logged off), logged back in and then gone to the payments section (or wherever it takes you in the case of a hold) and *maybe* it would have accepted that route. I cannot speak with any experience here...just a suggestion! This is a good suggestion for people who are having problems. It is the payment section that you would go to and add the deposit. One thing to pay attention to is make sure you've only selected deposit if that's what you're doing. I screwed this up once and paid in full, since the radio button for paid in full came up selected when the page loaded. Don't know if it's still like that, but it was at one point. Link to comment Share on other sites More sharing options...
JF - retired RRT Posted September 15, 2022 #18 Share Posted September 15, 2022 2 hours ago, Rick&Jeannie said: I realize that this response is too late since you've already done a workaround with a TA...but *possibly* you could have put your cruise on hold, exited (logged off), logged back in and then gone to the payments section (or wherever it takes you in the case of a hold) and *maybe* it would have accepted that route. I cannot speak with any experience here...just a suggestion! When you put a cabin on "hold", in my experience, you have to call to complete the deposit...unless you want to pay the whole fare. Link to comment Share on other sites More sharing options...
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