the wandering two Posted November 6, 2022 #1 Share Posted November 6, 2022 Hi all, Wondering if anyone has any recent experience of applying for shareholder OBC recently & how long they took to reply? Booked Smeralda Nov 28th one week ago & applied for credit on the same day via email as the time span is a bit tight. Only our second Costa, last time used snail mail as the only options then were that or fax. The other Carnival brand that we use is P&O, applied a couple of weeks ago & they send an immediate automated reply & had credit confirmed four days later. Link to comment Share on other sites More sharing options...
kremerlorraine Posted November 10, 2022 #2 Share Posted November 10, 2022 It used to take about a week, but we've been waiting two and a half weeks for a response on a cruise departing on 2 December. From a French Costa fans Facebook site that I follow, I get the impression that quite a lot of people have rushed to buy shares as they are so cheap now, so maybe they are having to deal with a lot more requests than usual. Anyway, this has reminded me to chase them up! Link to comment Share on other sites More sharing options...
the wandering two Posted November 10, 2022 Author #3 Share Posted November 10, 2022 Thanks for the reply. When I didn't get an automated confirmation of email, like I do from P&O, I contacted customer relations in order to confirm the OBC email & they replied in a couple of hours. Maybe contact them next week. Can't think of what else to do other than resend the original request? Link to comment Share on other sites More sharing options...
kremerlorraine Posted November 14, 2022 #4 Share Posted November 14, 2022 On 11/10/2022 at 4:37 PM, the wandering two said: Thanks for the reply. When I didn't get an automated confirmation of email, like I do from P&O, I contacted customer relations in order to confirm the OBC email & they replied in a couple of hours. Maybe contact them next week. Can't think of what else to do other than resend the original request? I resent it marked "Urgent" and got a response the next day asking for an updated share certificate. Sent that back and got the OBC confirmation the same day. Sometimes just a little nudge does the trick...! 2 Link to comment Share on other sites More sharing options...
the wandering two Posted November 15, 2022 Author #5 Share Posted November 15, 2022 14 hours ago, kremerlorraine said: I resent it marked "Urgent" and got a response the next day asking for an updated share certificate. Sent that back and got the OBC confirmation the same day. Sometimes just a little nudge does the trick...! Success. Had planned to do as you suggest when a reply arrived this morning requesting an updated proof of holding. Sent that & had a reply within a couple of hours. Link to comment Share on other sites More sharing options...
Aeroplex Posted November 22, 2022 #6 Share Posted November 22, 2022 They are slow, but it worked. Link to comment Share on other sites More sharing options...
Janet&Carl Posted December 12, 2022 #7 Share Posted December 12, 2022 I applied and it was on my booking the very next day. Super quick. However, when I sailed it was not applied to my account. In fact they have charged me over 500 euros for things that I did not spend after the cruise ended and I had left the ship. Link to comment Share on other sites More sharing options...
the wandering two Posted December 12, 2022 Author #8 Share Posted December 12, 2022 Ours was on our account the day after sailing. Got back Dec 5th and no spurious charges as yet. Any idea how long it takes them to apply the sailing to your account and issue the 10% off future cruise voucher? Link to comment Share on other sites More sharing options...
Skipper Tim Posted March 27 #9 Share Posted March 27 I bought the requisite 100+ CC.L shares, emailed the contract note, name and booking ref. to shareholder@costa.it and I received an email next day to say that the OBC was applied. In our case it was 200 Euros. It could not have been faster or more straightforward! Link to comment Share on other sites More sharing options...
Serengeti228 Posted March 30 #10 Share Posted March 30 On 3/27/2023 at 7:24 PM, Skipper Tim said: . to shareholder@costa.it and I received an email next day to say that the OBC was applied. I wonder where you get this email address and when the last time you submitted the request. It is apparent that the Carnival PLC displays another email address for Costa cruises brand. Link to comment Share on other sites More sharing options...
Skipper Tim Posted March 30 #11 Share Posted March 30 (edited) 9 minutes ago, Serengeti228 said: I wonder where you get this email address and when the last time you submitted the request. It is apparent that the Carnival PLC displays another email address for Costa cruises brand. I sent my email re. the OBC for the shares 20th March and had the reply the next day. Edited March 30 by Skipper Tim Link to comment Share on other sites More sharing options...
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