sheza Posted February 25, 2023 #1 Share Posted February 25, 2023 Hi I'm wondering if anyone has sailed since they've made changes? We booked for September this year around June last year and at that time received the Classic drinks which was unlimited and with a reasonable variety of drinks and 3 free tours (we're doing a 14 day cruise), now they seem to be only including drinks with meals and an 80 dollar voucher towards one of their tours. I've contacted Logitravel in the UK who we booked through and they just refer me to Celestyal who tells me I have to talk to the travel agent, so a never ending frustrating loop. Hopefully someone here has cruised under the similar circumstances and can offer some advise. Cheers Link to comment Share on other sites More sharing options...
allegrocontadino Posted February 25, 2023 #2 Share Posted February 25, 2023 5 hours ago, sheza said: Hi I'm wondering if anyone has sailed since they've made changes? We booked for September this year around June last year and at that time received the Classic drinks which was unlimited and with a reasonable variety of drinks and 3 free tours (we're doing a 14 day cruise), now they seem to be only including drinks with meals and an 80 dollar voucher towards one of their tours. I've contacted Logitravel in the UK who we booked through and they just refer me to Celestyal who tells me I have to talk to the travel agent, so a never ending frustrating loop. Hopefully someone here has cruised under the similar circumstances and can offer some advise. Cheers Hello For "old" bookings the old policy remains. So you will have the full drinks package and the excursions. For next bookings i would honestly choose a more "direct" contact with a smaller travel agent, thou... 1 Link to comment Share on other sites More sharing options...
sheza Posted February 25, 2023 Author #3 Share Posted February 25, 2023 Hi allegrocontadino thanks for you reply, I'm wondering have you been in a similar situation with Celestyal? or do you know some who has and this has been the outcome? Yes I regret picking that travel agency now I normally book all our travel directly but had trouble contacting Celestyal from Australia to book, lesson learnt. Link to comment Share on other sites More sharing options...
travelingman Posted February 25, 2023 #4 Share Posted February 25, 2023 We traveling in November 2022 which was shortly after the "new" policy was put into effect. We purchased under the old policy and had the "original" packages that were offered when we booked. Stan Link to comment Share on other sites More sharing options...
sheza Posted February 26, 2023 Author #5 Share Posted February 26, 2023 Cheers, thanks Stan, with a bit of luck the same will apply to us, I suppose all we can do is keep our fingers crossed, I'm just annoyed because I like to book my tours well out when travelling and if I don't know what tours they're offering inclusive its makes it impossible but perhaps I need to live more dangerously and book on the fly 😄 thanks for replying, Marguerite Link to comment Share on other sites More sharing options...
allegrocontadino Posted February 26, 2023 #6 Share Posted February 26, 2023 Celestyal did an official announcement about this... Link to comment Share on other sites More sharing options...
sheza Posted February 27, 2023 Author #7 Share Posted February 27, 2023 On 2/26/2023 at 7:10 PM, allegrocontadino said: Celestyal did an official announcement about this... That's great to hear, thanks for letting me know! Cheers Link to comment Share on other sites More sharing options...
kingart55 Posted March 26, 2023 #8 Share Posted March 26, 2023 We made our reservation last year and see that we have the classic drink package on the reservation and four excursions free but Kusadasi twice. Will see if I can change it. Have been there twice before. Link to comment Share on other sites More sharing options...
BEAV Posted April 3, 2023 #9 Share Posted April 3, 2023 (edited) . Edited April 3, 2023 by BEAV Link to comment Share on other sites More sharing options...
travelingman Posted April 3, 2023 #10 Share Posted April 3, 2023 On 2/25/2023 at 8:26 PM, sheza said: Cheers, thanks Stan, with a bit of luck the same will apply to us, I suppose all we can do is keep our fingers crossed, I'm just annoyed because I like to book my tours well out when travelling and if I don't know what tours they're offering inclusive its makes it impossible but perhaps I need to live more dangerously and book on the fly 😄 thanks for replying, Marguerite If you look at your booked cruise under "Manage My Bookings" it should show your included excursions. Stan Link to comment Share on other sites More sharing options...
sheza Posted April 4, 2023 Author #11 Share Posted April 4, 2023 11 hours ago, travelingman said: If you look at your booked cruise under "Manage My Bookings" it should show your included excursions. Stan Thanks Stan, my travel agent finally gave me their link to use, so it showed the excursions and the drink package, though I suspect the drink package has changed to wine and beer from when we booked it including spirits, but will see. Thanks for your response Link to comment Share on other sites More sharing options...
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