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Wrongful Billing


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I actually called Princess customer service within a week after disembarking ship. After about 6 calls to Princess customer service with no success, about 3 weeks after cruise, I did, contact my credit card company BofA to stop and challenge payment. So, I did fall  within the 30 or 60 day challenge time period.  Both BofA and Princess asked me to provide a copy of the statement showing where my wife had paid for the Lotus Spa and Masssage prior to boarding.  We did provide this statement as they requested only to be told (after waiting 4 weeks) that our challenge had been denied due to not providing proof!  

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53 minutes ago, frequentrider said:

I will keep posting!

We were billed for a excursion that was canceled and I was charge $500 for chips in casino that was my free play. I submitted for a refund after several different phone calls with no answers. I have to wait several weeks to see what happens.

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Try this. Write to CA Department of Consumer Affairs, hard copy.

Include all the details and documented proof including names and dates of those in Princess you spoke with. Copy John Padget and the Princess legal department.

You may not get results, but it probably will make you feel better.

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Thank you Skynight!  I will definitely do that.  I usually try every possible avenue I can to resolve an issue.  One of those avenues might work so why not try all!!  I was always told if you knock on enough doors, eventually you will sell a vacuum!!

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3 hours ago, Rick&Jeannie said:

It may very well be too late, but do you have any recourse through your CC company to decline/reverse those charges?  You may have to open a case with them and show all of your documentation...

This is the correct course of action at this point. You’ve made multiple attempts in good faith to get this resolved directly with Princess, let the bank deal with them now.

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