frequentrider Posted March 20 Author #26 Share Posted March 20 I actually called Princess customer service within a week after disembarking ship. After about 6 calls to Princess customer service with no success, about 3 weeks after cruise, I did, contact my credit card company BofA to stop and challenge payment. So, I did fall within the 30 or 60 day challenge time period. Both BofA and Princess asked me to provide a copy of the statement showing where my wife had paid for the Lotus Spa and Masssage prior to boarding. We did provide this statement as they requested only to be told (after waiting 4 weeks) that our challenge had been denied due to not providing proof! Link to comment Share on other sites More sharing options...
frequentrider Posted March 20 Author #27 Share Posted March 20 At this point, I have sent correspondence to Carnival stating intent to sue in small claims court or I will pay the $150 for their mediator to arbitrate settlement. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted March 20 #28 Share Posted March 20 Definitely following this one! Please do come back and update us. Link to comment Share on other sites More sharing options...
frequentrider Posted March 20 Author #29 Share Posted March 20 I will keep posting! Link to comment Share on other sites More sharing options...
Rare Guardsy Posted March 20 #30 Share Posted March 20 Send a message (email) to Jan Schwartz. She has answered any of our emails in a timely, and positive, manner. Link to comment Share on other sites More sharing options...
Wandawithdogs Posted March 20 #31 Share Posted March 20 53 minutes ago, frequentrider said: I will keep posting! We were billed for a excursion that was canceled and I was charge $500 for chips in casino that was my free play. I submitted for a refund after several different phone calls with no answers. I have to wait several weeks to see what happens. Link to comment Share on other sites More sharing options...
cr8tiv1 Posted March 20 #32 Share Posted March 20 Isn't this the same as your other thread? 1 Link to comment Share on other sites More sharing options...
skynight Posted March 20 #33 Share Posted March 20 Try this. Write to CA Department of Consumer Affairs, hard copy. Include all the details and documented proof including names and dates of those in Princess you spoke with. Copy John Padget and the Princess legal department. You may not get results, but it probably will make you feel better. Link to comment Share on other sites More sharing options...
frequentrider Posted March 20 Author #34 Share Posted March 20 Yes. This is my second posting. I did not know my first submittal posted. Link to comment Share on other sites More sharing options...
frequentrider Posted March 20 Author #35 Share Posted March 20 Thank you Skynight! I will definitely do that. I usually try every possible avenue I can to resolve an issue. One of those avenues might work so why not try all!! I was always told if you knock on enough doors, eventually you will sell a vacuum!! Link to comment Share on other sites More sharing options...
frequentrider Posted March 20 Author #36 Share Posted March 20 Hi Wandawithdogs, i would only give them 4 weeks at max to respond. Sometimes they file our complaint in file #13 and don't tell us! Link to comment Share on other sites More sharing options...
Wandawithdogs Posted March 20 #37 Share Posted March 20 I got a confirmation it was recieved. Says 4-6 weeks for refund. Link to comment Share on other sites More sharing options...
Southern_Roots Posted March 20 #38 Share Posted March 20 3 hours ago, Rick&Jeannie said: It may very well be too late, but do you have any recourse through your CC company to decline/reverse those charges? You may have to open a case with them and show all of your documentation... This is the correct course of action at this point. You’ve made multiple attempts in good faith to get this resolved directly with Princess, let the bank deal with them now. Link to comment Share on other sites More sharing options...
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