DiLC Posted August 3, 2023 #1 Share Posted August 3, 2023 In may booked a first cruise with P and O for next July. Have received emails giving same information as on original bookings saying important information included but there’s no additional info. Got two of these and wonder if this common for them? anyone know why? thanks 1 Link to comment Share on other sites More sharing options...
paulatsea Posted August 3, 2023 #2 Share Posted August 3, 2023 54 minutes ago, DiLC said: In may booked a first cruise with P and O for next July. Have received emails giving same information as on original bookings saying important information included but there’s no additional info. Got two of these and wonder if this common for them? anyone know why? thanks I have had this in the past - additional email contained info about not wearing fancy dress and I think something about behaviour. Not easy to spot the difference. It was just text towards the bottom of the email. Link to comment Share on other sites More sharing options...
DiLC Posted August 3, 2023 Author #3 Share Posted August 3, 2023 Thanks. Reread email and there’s a notice about support on board ship in case of emergency which wasn’t there before. Do it must be that. appreciate help 1 Link to comment Share on other sites More sharing options...
paulatsea Posted August 3, 2023 #4 Share Posted August 3, 2023 2 minutes ago, DiLC said: Thanks. Reread email and there’s a notice about support on board ship in case of emergency which wasn’t there before. Do it must be that. appreciate help Welcome - hope you enjoy the cruise. Link to comment Share on other sites More sharing options...
zoe sproodle Posted August 3, 2023 #5 Share Posted August 3, 2023 I’ve just had 4 of these emails, 2 for our cruise this October and 2 for a cruise in Jun 25, although nothing for the 2 we have booked next year. They do indeed seem to be about emergency assistance requirements but they don’t make it very obvious. Link to comment Share on other sites More sharing options...
zap99 Posted August 3, 2023 #6 Share Posted August 3, 2023 40 minutes ago, DiLC said: Thanks. Reread email and there’s a notice about support on board ship in case of emergency which wasn’t there before. Do it must be that. appreciate help My 2 were titled ' Stuart booking notification '. Who's that.🤣 1 Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted August 3, 2023 #7 Share Posted August 3, 2023 My two have just arrived and I now have a dilemma! When I made my reservations onboard Arvia the guy noted I'd had special assistance to board - that was a temporary need after an accident. Consequently I received two assistance forms which I have not completed because the cruises are flying out of Gatwick and we do not need assistance there as it's not a queue outside the terminal. Reading my emails they emphasise I have to complete the forms but I've no desire to use assistance at Gatwick or in Barbados. Do I fill the forms in anyway? I cannot help but recall the recent amputee I met in May who was almost refused boarding because P&O didn't have enough handlers in the event of emergency and wonder if this notification is to prevent things like that. Link to comment Share on other sites More sharing options...
DiLC Posted August 3, 2023 Author #8 Share Posted August 3, 2023 Well at least they got the right name for me. I wonder how I’d explain a Stuart away! nit having cruised with them before it startled me as until Paulatsea replied I didn’t see the change. Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted August 3, 2023 #9 Share Posted August 3, 2023 17 minutes ago, DiLC said: Well at least they got the right name for me. On Arvia in May, I met Neil Lockwood along with quite a few more pasengere. P&O were organising for signed copies of his CD to be sent out to people's homes so I ordered one for my husband as a gift. I was travelling alone so imagine my husband's surprise when he opened his gift to see a nice handwritten inscription to Pauline and Kevin rather than his name. 4 Link to comment Share on other sites More sharing options...
Rare Presto2 Posted August 3, 2023 #10 Share Posted August 3, 2023 (edited) 3 hours ago, DiLC said: In may booked a first cruise with P and O for next July. Have received emails giving same information as on original bookings saying important information included but there’s no additional info. Got two of these and wonder if this common for them? anyone know why? thanks We've just had them and opened them expecting grim news .... nothing new other than a reminder to book assistance if needed. Must have seen the ages on the booking or something. Bizzare. Ps well hubby had two .. I've not had one at all...... Edited August 3, 2023 by Presto2 Link to comment Share on other sites More sharing options...
Rare Cloudyrain Posted August 3, 2023 #11 Share Posted August 3, 2023 1 hour ago, Megabear2 said: My two have just arrived and I now have a dilemma! When I made my reservations onboard Arvia the guy noted I'd had special assistance to board - that was a temporary need after an accident. Consequently I received two assistance forms which I have not completed because the cruises are flying out of Gatwick and we do not need assistance there as it's not a queue outside the terminal. Reading my emails they emphasise I have to complete the forms but I've no desire to use assistance at Gatwick or in Barbados. Do I fill the forms in anyway? I cannot help but recall the recent amputee I met in May who was almost refused boarding because P&O didn't have enough handlers in the event of emergency and wonder if this notification is to prevent things like that. You only need to fill it out if you would need assistance at any stage: so you can say you need assistance in an emergency, but not embarking etc. We need assistance with getting on and off, but not in an emergency as I am able to assist my son and no other assistance would be needed. 1 Link to comment Share on other sites More sharing options...
Gettingwarmer Posted August 3, 2023 #12 Share Posted August 3, 2023 We have made a recent booking and were specifically asked if we would need assistance for the cruise. Never been asked this on booking before. I think they are making sure they have enough staff set aside to help with assistance in emergency situations on board. 1 Link to comment Share on other sites More sharing options...
showingdiva Posted August 3, 2023 #13 Share Posted August 3, 2023 I received one from Cunard today Link to comment Share on other sites More sharing options...
davecttr Posted August 3, 2023 #14 Share Posted August 3, 2023 Just had 3 of these for cruises next year, just reminders about requesting assistance. Filed them for reference. Link to comment Share on other sites More sharing options...
terrierjohn Posted August 3, 2023 #15 Share Posted August 3, 2023 10 minutes ago, davecttr said: Just had 3 of these for cruises next year, just reminders about requesting assistance. Filed them for reference. I wonder if these are being sent out to non accessible cabin passengers who have previously requested boarding assistance. We have not had any for our future cruises, but of course being in an accessible cabin we have already filled out the medical questionnaire form. Link to comment Share on other sites More sharing options...
Winifred 22 Posted August 3, 2023 #16 Share Posted August 3, 2023 I have never requested assistance but have received them by the end of the day for every cruise on the books including Cunard. 1 Link to comment Share on other sites More sharing options...
davecttr Posted August 4, 2023 #17 Share Posted August 4, 2023 I think that it may be that I will be 73 years old for those cruises and I have not received an email for my January 24 cruise when I am still 72. Or maybe a change in policy for all cruises from the financial year 2024? Maybe because of USA legal issues. Link to comment Share on other sites More sharing options...
Winifred 22 Posted August 4, 2023 #18 Share Posted August 4, 2023 I don’t 8 minutes ago, davecttr said: I think that it may be that I will be 73 years old for those cruises and I have not received an email for my January 24 cruise when I am still 72. Or maybe a change in policy for all cruises from the financial year 2024? Maybe because of USA legal issues. I don’t think it’s age related in any way. My daughters and and son in laws have received them too and they are under 30 and 35 respectively and have never applied for any form of assistance. They seem to be coming through all the time as ours came all through the day and early morning.I think it’s all about covering themselves if someone clearly required assistance, had not previously declared it and would need to be denied boarding as the ship was at capacity for emergency assistance. This is giving you the opportunity to declare any assistance your require that you may have not previously done. There may well be folk in the future who chose to ignore this and then come unstuck if they are denied boarding as a result. 1 Link to comment Share on other sites More sharing options...
jh1809 Posted August 4, 2023 #19 Share Posted August 4, 2023 I don't remember ever receiving such an email and I'm 74. Link to comment Share on other sites More sharing options...
Winifred 22 Posted August 4, 2023 #20 Share Posted August 4, 2023 They were sent throughout yesterday as I mentioned previously,they are not age related. I am still missing a couple so I expect there is more to come. They were referenced with your future booking references. New policy I guess going forward. 1 Link to comment Share on other sites More sharing options...
Gettingwarmer Posted August 4, 2023 #21 Share Posted August 4, 2023 1 hour ago, Winifred 22 said: They seem to be coming through all the time as ours came all through the day and early morning.I think it’s all about covering themselves if someone clearly required assistance, had not previously declared it and would need to be denied boarding as the ship was at capacity for emergency assistance. This is giving you the opportunity to declare any assistance your require that you may have not previously done. There may well be folk in the future who chose to ignore this and then come unstuck if they are denied boarding as a result. I think you are right. Link to comment Share on other sites More sharing options...
purplesea Posted August 4, 2023 #22 Share Posted August 4, 2023 I have cruises booked, but not received any. Booked a cruise this week with my mother over the phone as she required assistance, were asked various questions and told a form would be sent out. Link to comment Share on other sites More sharing options...
Son of Anarchy Posted August 4, 2023 #23 Share Posted August 4, 2023 We've had one of these emails. Well, two actually but for the same cruise. Both under 70, and we've never required assistance. 2 Link to comment Share on other sites More sharing options...
SquishTheWhale Posted August 4, 2023 #24 Share Posted August 4, 2023 I received two and we're in our 30s and never requested assistance. There's definitely some confusion, as on a social media group for my sailing some people seemed to be interpreting the email as 'everyone has to fill in this form whether they need assistance or not'. Then because one person says everyone has to fill one in, others follow... P&O may get a load of forms saying no thank you I don't need anything! 5 Link to comment Share on other sites More sharing options...
mickyc123 Posted August 5, 2023 #25 Share Posted August 5, 2023 Facebook is full on the forums of people getting the emails it certainly looks like good intent on behalf of P@O about if people need assistance on the booking and confirming internary etc unfortunately the way it been delivered alot will no doubt be on the phone this morning blocking up the already busy call centre with questions now as it’s not overly clear obviously to some by the comments 1 Link to comment Share on other sites More sharing options...
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