Rare bnurick Posted October 13, 2023 #1 Share Posted October 13, 2023 In the past two days I have received phone calls following-up on feedback I have provided Celebrity via emails. My comments were both critical of some items but also positive in terms of ideas. I encourage everyone to continue to reach out to X with constructive feedback. Both said they very much appreciate ideas and it gets discussed in meetings. 12 5 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted October 13, 2023 #2 Share Posted October 13, 2023 1 hour ago, bnurick said: In the past two days I have received phone calls following-up on feedback I have provided Celebrity via emails. My comments were both critical of some items but also positive in terms of ideas. I encourage everyone to continue to reach out to X with constructive feedback. Both said they very much appreciate ideas and it gets discussed in meetings. Let us know when they're ready to stop listening/discussing and start taking action. A good start would be to increase their food budget by reducing the marketing budget that sends out four emails a day 46 5 10 Link to comment Share on other sites More sharing options...
JFO23 Posted October 13, 2023 #3 Share Posted October 13, 2023 Agree!!! 1 Link to comment Share on other sites More sharing options...
Rare mom says Posted October 13, 2023 #4 Share Posted October 13, 2023 Well, when they get past listening and discussing amongst themselves, and actually DO something to correct the deficiencies that have lead to all the complaints and/or desertion to other lines, THEN I'll be impressed. 8 Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted October 13, 2023 #5 Share Posted October 13, 2023 They may be listening but I have yet to see any positive changes. 5 Link to comment Share on other sites More sharing options...
Silvery Seas Cruiser Posted October 14, 2023 #6 Share Posted October 14, 2023 Can't wait to see actual changes for the better. Will be on Reflection in a few weeks. I will be looking around for positive changes since my last Celebrity cruise in February. Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted October 14, 2023 #7 Share Posted October 14, 2023 33 minutes ago, NMTraveller said: They may be listening but I have yet to see any positive changes. RCI said the same thing about a lobster tail fee. I'm sure no one said "Loved the new fee!" or "Booked a suite on board because of the new fee!"; we all know they received nearly all negative feedback and still implemented the fee fleetwide. RCI's statement on the matter: 2 Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted October 14, 2023 #8 Share Posted October 14, 2023 48 minutes ago, NMTraveller said: They may be listening but I have yet to see any positive changes. I prefer to think of the return to the 100% no smoking/vaping in the casino and not $2.00 cookies as them listening and reacting in a positive manner. 19 Link to comment Share on other sites More sharing options...
deliver42 Posted October 14, 2023 #9 Share Posted October 14, 2023 I'm quite sure that they know what the fan base is unhappy about,. They just don't care, and i think their motto is " suck it up". Nothing is changing, unless we find a way to get more out of you. 5 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted October 14, 2023 #10 Share Posted October 14, 2023 (edited) 15 minutes ago, DaKahuna said: I prefer to think of the return to the 100% no smoking/vaping in the casino and not $2.00 cookies as them listening and reacting in a positive manner. They're 0-2 for recent pilot programs. The actual reason for the cookiegate uproar was self-inflicting by X with their continued cutbacks and new fees. Optional premium cookie for a fee today, end of complimentary cookies tomorrow, end of all complimentary treats at Cafe Al Bacio next month, and the $2 cookie fee increases to $12.50 on Jan 1st 😂 Edited October 14, 2023 by NutsAboutGolf 7 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted October 14, 2023 #11 Share Posted October 14, 2023 18 minutes ago, deliver42 said: I'm quite sure that they know what the fan base is unhappy about,. They just don't care, and i think their motto is " suck it up". Nothing is changing, unless we find a way to get more out of you. Agree. Here's a transcript from RCG CEO Jason Liberty: The comment surprised one of the panelists on the CNBC show, Tyler Mathisen, who asked Mr. Liberty doesn't he want to maintain a land vacation value gap in order to attract customers and keep demand up. Mr. Liberty responded, "We always want to be as competitive as we possibly can be, but of course, we want that gap to be much smaller." "" 3 Link to comment Share on other sites More sharing options...
zitsky Posted October 14, 2023 #12 Share Posted October 14, 2023 There is a new fee. If you pay an extra $50, all the employees will call you by your last name. 2 2 Link to comment Share on other sites More sharing options...
marieps Posted October 14, 2023 #13 Share Posted October 14, 2023 15 hours ago, NutsAboutGolf said: Let us know when they're ready to stop listening/discussing and start taking action. A good start would be to increase their food budget by reducing the marketing budget that sends out four emails a day At least they're emails. Oceania, Regent and Viking combine for 15-20 flyers per week via snail mail. 1 Link to comment Share on other sites More sharing options...
Rare bnurick Posted October 14, 2023 Author #14 Share Posted October 14, 2023 I am trying to remain cautiously optimistic. 14 4 Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted October 14, 2023 #15 Share Posted October 14, 2023 1 minute ago, bnurick said: I am trying to remain cautiously optimistic. That would be great news if they add items back to the MDR menu. 1 Link to comment Share on other sites More sharing options...
ISABELLA Posted October 14, 2023 #16 Share Posted October 14, 2023 The only way we can see positive change is when bookings start to drop. Not until then. X don't really care if pax are complaining. There will be always somebody who doesn't compare. There are other cruise lines that will be just as enjoyable as X once was. So far over past 20 years, we had wonderful cruises on Celebrity - one more is coming up in November. This cruise will determine whether we will book another cruise or going to try another line. We have Princess cruise booked in Mediterranean and MSC YC for the Caribbean for next year. 7 Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted October 14, 2023 #17 Share Posted October 14, 2023 13 minutes ago, NMTraveller said: That would be great news if they add items back to the MDR menu. They already have. The problem with the gripes on Cruise Critic is it is a group of about 50 whingers who post over and over. Stuff like the burgers at Mast Grill. The beef is frozen and would probably be better if not as lean. 90/10 if frozen is dry. Comparing to a homemade burger with fresh beef is not a fair comparison. Try comparing to HAL - we threw ours out - or Princess where burgers sit in a warming dish. Ugh. 3 1 Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted October 14, 2023 #18 Share Posted October 14, 2023 (edited) 2 minutes ago, Arizona Wildcat said: They already have. The problem with the gripes on Cruise Critic is it is a group of about 50 whingers who post over and over. Stuff like the burgers at Mast Grill. The beef is frozen and would probably be better if not as lean. 90/10 if frozen is dry. Comparing to a homemade burger with fresh beef is not a fair comparison. Try comparing to HAL - we threw ours out - or Princess where burgers sit in a warming dish. Ugh. If you look at the threads you literally see 100s of complaints about the food. Yes that is 100s. These are cruisers just coming off of the ships. What items have been added back? Current menus have been posted ad naseum. Where are the menus with the items added back in? Edited October 14, 2023 by NMTraveller 6 Link to comment Share on other sites More sharing options...
manmachine Posted October 14, 2023 #19 Share Posted October 14, 2023 So THAT’s why the food has improved, the off-shore support has moved back to the USA, the prices have become reasonable, the casino program has become transparent, and the Infinite Verandahs have been eliminated! 4 2 Link to comment Share on other sites More sharing options...
zitsky Posted October 14, 2023 #20 Share Posted October 14, 2023 (edited) 25 minutes ago, bnurick said: I am trying to remain cautiously optimistic. Is Laura herself working on a ship? I am trying to remain caustically optimistic. Infinite verandas are the biggest scam I mean greatest marketing coup in cruising history. Edited October 14, 2023 by zitsky 3 1 Link to comment Share on other sites More sharing options...
Rare bnurick Posted October 14, 2023 Author #21 Share Posted October 14, 2023 Just now, zitsky said: Is Laura herself working on a ship? I am trying to remain caustically optimistic. I do not know. My best guess would be others from the executive offices. If they are going to make some changes soon, my view is they know it needs to be rolled out with a high standard of care given everything that has happened. 2 Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted October 14, 2023 #22 Share Posted October 14, 2023 33 minutes ago, bnurick said: I am trying to remain cautiously optimistic. I just did take a peek at the menus for my cruise. They have added some items back in. I now see Branzino on the menu. Thanks for the update. 3 1 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted October 14, 2023 #23 Share Posted October 14, 2023 40 minutes ago, bnurick said: I am trying to remain cautiously optimistic. Thanks for sharing as this is showing action. Far better than the Q&A where they claim everything is fine 2 Link to comment Share on other sites More sharing options...
ECCruise Posted October 14, 2023 #24 Share Posted October 14, 2023 17 minutes ago, Arizona Wildcat said: Stuff like the burgers at Mast Grill. The beef is frozen and would probably be better if not as lean. 90/10 if frozen is dry. Comparing to a homemade burger with fresh beef is not a fair comparison. Try comparing to HAL - we threw ours out - or Princess where burgers sit in a warming dish. Ugh. Agree with the Princess take but disagree on HAL. The Dive In burgers are hand formed, cooked to order, lots of variations available and pretty darn good, frankly. IMHO, head and shoulders above Mast Grill. 9 Link to comment Share on other sites More sharing options...
the penguins Posted October 14, 2023 #25 Share Posted October 14, 2023 15 hours ago, DaKahuna said: I prefer to think of the return to the 100% no smoking/vaping in the casino and not $2.00 cookies as them listening and reacting in a positive manner. Also the compolsary AI now removed from all cabins except suites. Link to comment Share on other sites More sharing options...
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