flamingos Posted December 11, 2023 #1 Share Posted December 11, 2023 I hope the HAL website gets fixed soon. We found your account, but didn't see any related booking numbers. It can take up to 24 hours for a booked cruise to appear in your account. Link to comment Share on other sites More sharing options...
Floating_view Posted December 11, 2023 #2 Share Posted December 11, 2023 I just logged in and it shows I have no bookings (leave for one a week from Friday). It also shows that I have no cruise history with them (4 star). Updating the website needed to be done, hopefully they work out the bugs soon. 1 Link to comment Share on other sites More sharing options...
CHIEFWINEMAKER Posted December 11, 2023 #3 Share Posted December 11, 2023 I just logged into my account and my upcoming cruise January 2024 is not there! Link to comment Share on other sites More sharing options...
Rare Mary229 Posted December 11, 2023 #4 Share Posted December 11, 2023 In recent days when logging in I have learned to watch the url line to make sure the page is fully loaded then another few seconds for it to auto refresh. If it doesn’t auto refresh try refreshing. Not defending HAL’s worthless IT department just trying to help you gain access 1 2 Link to comment Share on other sites More sharing options...
Tiger2112 Posted December 11, 2023 #5 Share Posted December 11, 2023 1 hour ago, Floating_view said: I just logged in and it shows I have no bookings (leave for one a week from Friday). It also shows that I have no cruise history with them (4 star). Updating the website needed to be done, hopefully they work out the bugs soon. I have this issue if I sign into my Mariner account first (which currently shows no cruise history or bookings). Before signing into your account, try clicking on Manage My Cruise>Shore Excursions (under Build Your Experience) and sign in by booking number. I'm able to see my bookings that way. 1 1 Link to comment Share on other sites More sharing options...
mame42 Posted December 11, 2023 #6 Share Posted December 11, 2023 1 hour ago, Floating_view said: I just logged in and it shows I have no bookings (leave for one a week from Friday). It also shows that I have no cruise history with them (4 star). Updating the website needed to be done, hopefully they work out the bugs soon. Same here. I am trying to check in! Link to comment Share on other sites More sharing options...
Floating_view Posted December 11, 2023 #7 Share Posted December 11, 2023 6 minutes ago, Tiger2112 said: I have this issue if I sign into my Mariner account first (which currently shows no cruise history or bookings). Before signing into your account, try clicking on Manage My Cruise>Shore Excursions (under Build Your Experience) and sign in by booking number. I'm able to see my bookings that way. That does work, and the Navigator App works which has all my cruise history. Link to comment Share on other sites More sharing options...
Rare Nickelpenny Posted December 11, 2023 #8 Share Posted December 11, 2023 11 minutes ago, mame42 said: Same here. I am trying to check in! I picked Manage My cruise and then submitted my booking number and it showed the booking I was looking for. I also needed to finish checking in. Link to comment Share on other sites More sharing options...
flamingos Posted December 11, 2023 Author #9 Share Posted December 11, 2023 13 minutes ago, mame42 said: Same here. I am trying to check in! Try the Navigator app, since mine still seems to be working. Link to comment Share on other sites More sharing options...
flamingos Posted December 11, 2023 Author #10 Share Posted December 11, 2023 1 minute ago, Nickelpenny said: I picked Manage My cruise and then submitted my booking number and it showed the booking I was looking for. I also needed to finish checking in. I just closed the window, typed in the website, clicked Manage My Cruise and still get 'no bookings found'. Link to comment Share on other sites More sharing options...
swin26 Posted December 11, 2023 #11 Share Posted December 11, 2023 Same for me. No history and no cruises 1 Link to comment Share on other sites More sharing options...
Rare Nickelpenny Posted December 11, 2023 #12 Share Posted December 11, 2023 48 minutes ago, flamingos said: I just closed the window, typed in the website, clicked Manage My Cruise and still get 'no bookings found'. You have to hover over the "Manage My Cruse and then click on Check In. There were no booking numbers to choose from so I had to find mine and manually put in the booking number. My cruise came up. Link to comment Share on other sites More sharing options...
mame42 Posted December 11, 2023 #13 Share Posted December 11, 2023 1 hour ago, Floating_view said: That does work, and the Navigator App works which has all my cruise history. Did not work for me. 1 Link to comment Share on other sites More sharing options...
Rare Nickelpenny Posted December 11, 2023 #14 Share Posted December 11, 2023 58 minutes ago, flamingos said: I just closed the window, typed in the website, clicked Manage My Cruise and still get 'no bookings found'. You can't "click it"; you have to hover. Link to comment Share on other sites More sharing options...
flamingos Posted December 11, 2023 Author #15 Share Posted December 11, 2023 3 minutes ago, Nickelpenny said: You can't "click it"; you have to hover. Hovered, clicked check-in, - no bookings found. Manage my flights - no bookings found. 😞 Link to comment Share on other sites More sharing options...
Rare Nickelpenny Posted December 11, 2023 #16 Share Posted December 11, 2023 (edited) 37 minutes ago, flamingos said: Hovered, clicked check-in, - no bookings found. Manage my flights - no bookings found. 😞 You have to manually put in your booking number. Edited December 11, 2023 by Nickelpenny addition Link to comment Share on other sites More sharing options...
Rare Mary229 Posted December 11, 2023 #17 Share Posted December 11, 2023 12 minutes ago, Nickelpenny said: You have to manually put in your booking number. Getting a blank page when manually inputting booking. The site was working for me this morning but has steadily deteriorated 2 Link to comment Share on other sites More sharing options...
flamingos Posted December 11, 2023 Author #18 Share Posted December 11, 2023 4 minutes ago, Nickelpenny said: You have to manually put in your booking number. Thank you. So for check-in, which I have already done, that works. For any other option, like short excursions of checking my flights, it simply goes to a white screen and dies. 🙂 I hope they get it fixed soon. 2 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted December 11, 2023 #19 Share Posted December 11, 2023 Frustrated I finally recalled an old trick which worked. I scrolled to the very bottom of the page, clicked on site map and used the links on that page. Those links worked at least for the task I was trying to complete. Link to comment Share on other sites More sharing options...
Dutchman48 Posted December 12, 2023 #20 Share Posted December 12, 2023 12 hours ago, flamingos said: I hope the HAL website gets fixed soon. We found your account, but didn't see any related booking numbers. It can take up to 24 hours for a booked cruise to appear in your account. Has to be an issue with the web site server. Had same issue logging it to HAL's web site but logging into the navigator app shows all my bookings. 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted December 12, 2023 #21 Share Posted December 12, 2023 1 hour ago, Dutchman48 said: Has to be an issue with the web site server. Had same issue logging it to HAL's web site but logging into the navigator app shows all my bookings. Navigator App shows my booki gs, but I cannot get into the website, either. Link to comment Share on other sites More sharing options...
Rare The-Inside-Cabin Posted December 12, 2023 #22 Share Posted December 12, 2023 I just logged on - everything is fine Link to comment Share on other sites More sharing options...
crystalspin Posted December 12, 2023 #23 Share Posted December 12, 2023 Count to 20 on every page -- many of them self-repaint in that time. Pretend like it's still dial-up! 1 Link to comment Share on other sites More sharing options...
flamingos Posted December 13, 2023 Author #24 Share Posted December 13, 2023 18 hours ago, The-Inside-Cabin said: I just logged on - everything is fine It worked fine, but took quite a long time to load the pages. I'm glad they have fixed it! Link to comment Share on other sites More sharing options...
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