No response to email inquiries

[FLCruisers49]

Hi

I booked our first Fred Olsen cruise last week. I had issues when booking but finally got a reservation number and the deposit shows on my credit card, but I never received a confirmation email.  Also,  the cruise is not showing under my cruises.  I am in the States, so have tried emailing guest services twice.  ( I tried calling but my call did not go through... users error I am sure).  Long story short,  no one is responding to my inquiries.   Does anyone know a person's email for Fred Olsen, who can help me and respond?  This is our first cruise with Fred Olsen, and am concerned with lack of response.  😞 I really want to make sure my reservation is good, and can't look at excursions etc until I can see it under my cruises.

 

Thank you for any support or suggestions. 

 

 

 

 

[FLCruisers49]

Disregard, please.  A very nice person from Fred Olsen just called me and got it all straightened out.  I am very happy with resolution and she sent me confirmation. 

[Eglesbrech]

3 hours ago, FLCruisers49 said:

Disregard, please.  A very nice person from Fred Olsen just called me and got it all straightened out.  I am very happy with resolution and she sent me confirmation. 

I’m so glad you got it sorted out. Fred tend to do a lot of their customer services by phone which is a much quicker and saves playing email ping pong and waiting days for a response.

 

Have a wonderful cruise.