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costa magica awful at capacity


rosemarywh

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we just returned from an easter cruise - at full capacity, and one chaotic disappointment after the next. this was our 37th cruise on all kinds of lines (including previously on the now-retired costa riviera), and this was our second worst ever. please know that we aren't all that fussy, and we try to accept each cruise and each line for what it is without comparison, and always make the best of things. BUT ... even if it's a busy holiday season, people ARE paying their cruise fares (and usually at a premium) so if a ship is going to fill to capacity, i think it is a reasonable expectation that the ship should be able to serve all guests efficiently and well. it didn't happen. there were plenty of plusses - and i'll get there in a minute - but the minuses outweigh them ... here's our list of impressions.

 

minuses - 1. LONG LINES EVERYWHERE ... it took more than one hour to embark, TWO HOURS waiting for a chance to board the tender for shore, and anywhere from half-an-hour to an hour in the hot sun waiting to get on the tender to return to the ship. 2. INEFFICIENCY and WACKY PLANNING - we didn't bring children, but the kids' club was scheduled, for example, as open for babysitting from 9am to noon, while excursions were scheduled from 7:30am to 1pm, with no provisions for before or after care, so parents had to decide whether to stay on board or pay for their children to go on pricey excursions of little interest to kids. 3. NONDESCRIPT CRUISE STAFF - yes, there were a few shining stars who were helpful, cheerful, and interacted with guests, but we found cruise director 'Max' to be the least visible and charismatic cruise director on the seas, and his staff generally followed his 'lead' - very sloppy, almost rude. 4. CONFUSING DAILY PROGRAM FORMAT - information was 'all over the place' on the 4 pages of the program, so it was like putting together a rubics cube to try to construct your day. also, there were daily mistakes and/or omissions re: dress code for dinner, prices, times, etc. 5. DISAPPOINTING FOOD ... if you like Applebees and Perkins and TGIF you'll like the magica's food. but if you prefer pure delicious fresh meals that aren't loaded with fat and are cooked properly, you'll likely be disappointed. 6. ALMOST NO PLACE TO JUST RELAX AND ENJOY THE SEA - unless you get a balcony, good luck. shade in the outside public areas is an exceptionally rare phenonmenon, and most railside or windowside views are at dining tables rather than lounge chairs. almost all the public space is on deck five and some on three in four atrium areas, but if you just want to sit and watch the water, it's a challenge. we booked a balcony, and it was our salvation. but even with that, this ship's balconies don't have sliding glass doors - the metal-framed door opens and closes like your doors at home, so you hear them slamming all night and day as your neighbors access their own balconies. so, the plusses?

 

the plusses ... the SHIP is beautiful, and exceptionally well-kept. the ENTERTAINMENT is varied, the DANCERS' COSTUMES are delightfully gaudy, and there is actually sufficient seating for everyone in the three-tiered entertainment lounge. the TALENT is (as simon cowell might put it) completely adequate for cruisers ... we enjoyed almost everything and really admired the efforts and achievements of the performers.

 

in all, we made the best of things, we being two mid-fifties marrieds and our 78-year old mom, all with plenty of energy and optimism. and, while we never say never, it's unlikely we'd sail the magica again unless the deal was SO good and the ship was no more than 80% full ... even walking around deck five atrium at night was like marching in a parade. i hope i've been fair in this review, and whatever you decide to do, have fun!

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The Magica was a beautiful ship that was exceptionally well-maintained. I think that the shows were well put together, and of a good variety. The food was adequate for what it was, cruise food. It had decent variety, except for breakfast, and was presented well in the restaurant. For turning out 15,000 meals per day they did a nice job. I will concur that the waits at embarkation, the tendering stations, and Cozumel specifically were ridiculous. They did do a MUCH better job in Roatan. As this beautiful island continues to develop, this will get even better. My biggest complaint has to do with the kids running up and down the hall all night. Costa can control this to a degree but have parents forgotten what discipline is all about. My wife and I are in our early 30's with 2 kids, 13 & 6. This would never be allowed because of the disturbance, and the possibility of someone getting hurt. Security being posted on your floor should be an embarassment, shame on them. As for the doors, I would prefer to have sliding glass so I can sleep with it open, but quickly learned to NOT let the doors slam closed on their own. While the doors may have been a poor choice during the design, it only took us 2 closes for us to learn, and remember, to shut them slowly. We had probably the BEST cabin steward on the ship, Darwin. It's amazing what a little tip will do!!! For alone time, one only needed to sit near the adult pool, in the rear of the ship, or on the deck outside of guest services. Totally empty!! In summary, this was a great cruise, an amazing birthday gift, a lot of fun, and I will recommend this ship to everyone!!

MDKZ26

Costa Magica 04/06

Carnival Legend 09/04

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We were on the Magica, Feb 26 embarkation. It was full to capacity. Embarkation was no problem, but I think it must make a difference when you get there. We have not been on a cruise where the lobster was as good or as in large a portion. Food is a matter of taste. I happen to like TGIF but don't see where you got that comparison from. For a full ship we had some of the shortest waits in line of any cruise. It is my deep regret that we cannot claim 37 cruises----- but we are working on it :)

 

There were lot's of places to sit and relax. The wing, which is on deck nine, for example usually was deserted. There were always places in the atrium to sit. I love to read on cruises and had no problem finding a place to do so. Yes there are people all over the place but this was a full ship and they are have great fun! If you have a problem tuning people out I can see where you might not have enjoyed it.

 

I do agree with you about Cruise Director Max and his wife, but not about the rest of the staff. Sounds like you caught them at a bad time. :(

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Sorry your trip was not up to par. With so many ships out there I am sure you will find one to your taste. Was on the Magica March 5 of this year and it was a real dream. Ship was at capacity along with 300 plus kids.At no time did it feel crowded. The funny thing is that you state shaded areas were at a premium. The hard part was getting up early in the morning to stake out a "sunny" place. Nobody wanted the shaded places they were all sun worshippers on our cruise. At this particular time I would suggest selecting a cruise that has the least tenderred ports. With the biggest hurricane season last year many of the ports lost their ship parking spaces. The ports that were used to a ship just pulling up and docking are not used to the onslaught of passengers being tenderred in. Last year when we arrived at Grand Caymen there were 7 ships in port and the tenderring process was not the best for all 7 ships. We heard the same complaints from passengers on all 7 ships. With 7 ships holding an average of 2000 passengers each you could imagine the tenders you would need to have everyone off the ship in less than 1 hour. Most of the blame lies with the port itself and not with the Cruise Ship. In Grand Cayman there was always a tender waiting to get to the peir to have passengers board but the peir was equipped to let in 1 tender at a time. Remember "Sh/i*" happens all the time so relax and go with the flow.:)

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DISAPPOINTING FOOD ... if you like Applebees and Perkins and TGIF you'll like the magica's food. but if you prefer pure delicious fresh meals that aren't loaded with fat and are cooked properly, you'll likely be disappointed.

 

this is a flat out incorrect statement, the food on magica is nothing like thoes places, infact the opposite is true, if you like that food, you will be dissapointed. the food on magica is high class italian and european dishes. i know, raised italian, and worked as a professional at a 5 star fine dining italian restraunt.

 

over an hour for embarking? sounds about average. the longest i ever heard anyone wait was 1.5 hours, that was during the bussiest time. what are you use to on other crusie lines?

 

2 hours for tendering, we had excursions and walked right off the boat! did you have excursions booked?

 

the best places for shade outside on the magica are on the front half and back half of deck 10, since deck 11 over hangs and provides shade.

 

-joetrizeo;)

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I agree with you. The food that was served at my table was very good to excellent. I am Italian born and raised. The pasta always al dente and the sauce was to die for. The meats were so tender that I did not need a steak knife. However one who cooks large meals often, does know that with a single 10 lb raost one side could come out perfect and the other end could come out tough, hence some people raving about the meats and some people finding it less than perfect. Imagine with the hundreds of pounds of meat they treat every night some cuts will be tough and some like the one I had will be to die for......Anyways all this talk about that food on the Magica is making me hungry gotta go and munch on something.

Ciao!

P.S. The Magica for March 2007 will be porting in the Turks Islands and will drop Nassau. Sounds good to me.

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We just got back also from the 4/16/06 sailing on the Magica and overall I was little disapointed in some aspects of the cruise. 1st....there was too many people booked on this crusie overall. The capacity states it holds 2,750. There were 3,336 people on this cruise. I think this extra 500 people (mostly younger people) pushed the limits of the crew and how much they can offer to the guests. The food was just average and just slightly better then what you would find at a high end all you can eat buffet for about $15 person. I don't mean this to be rude but there were no "food" stand outs on this one. Most of the dishes were small portions that were "swimming" in globs of sauces to make them presentable. We never even had a nice strip steak or filet offered to us only prime rib. The worst meal was the last night when I ordered what I thought to be a sirloin tips and it turned out to be something like a "large pot pie" with a whopping 4 bites of meat in it! I learned after the 1st night to order at least 2 entrees since they were so small. My waiter I think was not happy with this but who cares I'm the one paying enough for this and he was never that happy it seemed overall. The tendering was awful and Costa knows this but still has never done anything to correct the situation. I think it is bad planning on Costa's part to book these to short port stops of only 4-5 hours! Comeon it takes an hour to get off and get back on leaving you with just 3 hours in port? Thats just awfull in my book. The cruise director I agree for the most part was a nothing the entire crusie. You only saw him at the nightly show or heard him on the speaker but he never mingled during the day up on deck or made his way around. Well for the most part the best part was the weather of course and my family had a good time and I know things can't be all perfect but after being on Royal Carribean cruise last year I think overall they have more to offer.

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I was on the 3/5-3/12 Magica (Eastern) sailing and we had a great cruise. I can understand that you can't please all people, but I find it hard to believe that there are so many complaints. While I can only judge the cabin stewards based on my personal experience (Anna Marie was fabulous), I was able to observe other waitstaff during dinner each night. I saw a very hard- working crew that seemed to enjoy their jobs a heck of a lot more than comparable service workers in America. We were blessed with an excellent waiter. It seemed that they were rotating the assistant waiters and they were also very good. They were not rotating seating arrangements; however, we lucked out there, too. Great group of happy people. Not a whiner in the bunch. Food on the Magica seems to be a flashpoint for argument. I fail to see how some people can be so consistently wrong, day after day for a week. I held a menu each night at dinner, from which I was able to choose from a variety of selections listed for each of the six (6) courses: appetizer; soup; salad; pasta; entree; and dessert. I was able to order a delicious dinner every night. I'm no genius, but it wasn't hard to pick and choose items both tempting and appealling. I tried new items, like escargots, that I'd heard of but never had. I must be living a charmed life because it seemed I was constantly making the right choice. I admit that not everything was great, but the only complaint that I can recall, is that my wife said the beef roast was dry. I agree there was a lack of steak/filet, but I imagine it would be a nightmare trying to grill steaks just right for so many people. Though I do recall that my wife enjoyed a steak (was it the buffet?). Also, the specialty restaraunt, Club Viscenzo, was billed as a fine steakhouse. All I'm saying is that there is excellent food to be had if you choose wisely. There were some things available on the buffet that I didn't care for, but nobody was forcing me to try it either. We had every dinner in the dining room (Smeralda/late) and it was with great pleasure that we dressed for dinner every night. Dinner was just part and parcel of the whole onboard social whirl with the shows, music, dancing and casino. I wonder about those who insist on comparing Costa to other cruise lines. I travel all over and have stayed in many different accomodations. Every stay is unique with so many variables that there is really no comparison. Some people just have strange expectations, I guess. Not to belittle every complaint but Costa delivers value for our vacation dollars!

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We too were on this cruise. We were a party of six in my immediate family, and then had eight friends traveling with us. We had 4 cabins in all. Three of those cabins were unfortunately located on deck 7 where we had the "pleasure" of sharing the outrageous behavior of the young men and women staying on that deck. The trouble they caused throughout the whole week was unbelievable, and they should have been put ashore at the first port, let alone the second and third. People were kept up all night, two fights in the disco, mini bars broken into, room stewards coolers stolen off their carts and put in their rooms, liqour stolen from other parts of the ship, murals ripped, signs broken, and an unconscience person half in and half out of the elevator. Not to mention the fact that we stayed up late so that we didn't have to put our luggage out on the last night to protect it from those "young men". The room stewards suggested we not put it out. While Costa is not responsible for their behavior, they certainly are responsible for the saftey and experience of paying passengers. I have never cruised before where we had to have security posted on a deck every night. And that was a joke. They weren't around very often. We also had a HUGE issue with the members at the Shore excursion desk. Too lengthy to get into, but trust me when I say it was totally handled inappropriately. The members at customer service could use a little update on what their job is suppose to be all about too.

 

The ship was beautiful, and our room steward was good. Our cabin was very nice. Our servers were fine, nothing to rave about, and the food was also adequate. We did not have any issues getting off at ports, but then again, I made sure we were all on the first tenders off. The tenders back on were another story. I understand the tenders are run by the countries we are in, but when they overpacked our antiquated tender in Roatan, the Costa crew should have stepped in and stopped them. Then, they couldn't even tie up the tender to the Magica. Arriving in Roatan late really cut into everyones very limited time there. When you pay for a 4 hour excursion, that is what you should get.

 

Activities were VERY limted for both adults and children. They sure made a ton of money in that arcade. It was packed everytime I walked by. The shows were good. I heard the talent show on the last night was good, but missed it due to "luggage guarding".

 

We had a great time at all of the ports, and I highly reccommend Paradise Beach in Cozumel. It was fully restored, beautiful, service was OUTSTANDING(those guys should be working on the Magica), and lots of activities for everyone. In Roatan we did the Canopy Tour and Tabyana Beach Break. The Beach Break part did not happen since we had to go right back to the ship after the zip line. I heard the water was amazing there. Roatan is not really ready for cruise ship passengers. They need to fix and expand that whole area where the ships dock. I also recommend Lago Mar in Ft. Lauderdale. Pricey, but beautiful.

 

Also, lines for EVERYTHING on that ship. If shore excursions was opened for more than an hour or two that would eliminate one line.

 

We had a good time, but not thanks to Costa. We hadn't seen each other since last summer and were just happy to be together and made our own fun. The service on that ship was the worse I have experienced ANYWHERE we have traveled, be it on land or sea. I would NEVER recommend this line to anyone.

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I was also on Deck 7 and agree with everything you said. Any decent hotel would have booted them the first day.

 

Please put your complaints in writing to Costa and perhaps something good can come out of it. I also filled out a complaint on board but you should also send a letter directly to Costa Customer Service.

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Wow! What a difference a week makes. It sounds like an entirely different cruise than the one we went on. -- A quick-moving 30 minute line for embarkation, no line for disembarkation or tendering. Excellent food the entire week, and a very uncrowded-feeling ship. Staff was all extremely cordial and easy to deal with. All of the cabins were occupied on our sailing as well, but Max told my husband and I that the Easter cruise the following week was expecting over 600 kids:eek:. Our cruise the week before had a relatively small number of kids for this time of year, and seniors (over 65 -- not high school ones that is) were definitely the majority, which was fine with us. Our sailing apparently had a couple of hundred kids on it, but the majority of those kids were actually in their teens. 600-plus kids tucked into the quad cabins would definitely make for a more crowded ship. I guess I'm glad our spring break was the first week of April this year. Sorry you folks had so many problems -- We had an absolutely marvelous time on our cruise. I'm planning the next one now!!:D

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It really didn't have anything to do with a full ship. Whether there were 500 or 3500 people on board, a destructive group of people should have been escorted off at the first port. What's unacceptable is how Costa allowed this for 5 nights in a row and the rest of us paying passengers had no recourse but to endure it.

Complaint after complaint, nothing was done to get them off the ship and the rest of us suffered. Shame on you Costa!

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It really didn't have anything to do with a full ship. Whether there were 500 or 3500 people on board, a destructive group of people should have been escorted off at the first port. What's unacceptable is how Costa allowed this for 5 nights in a row and the rest of us paying passengers had no recourse but to endure it.

Complaint after complaint, nothing was done to get them off the ship and the rest of us suffered. Shame on you Costa!

I had a wonderul trip on the Mediterranea last year. I thought the crew, food, ship, and ambiance was extraordinary. But if I had to experience the situation as bad as described here, I too, would have been extremely upset and frustrated and it might have negated all that I raved about, and ruined my trip-thankfully, I don't know.

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I have seen and read a lot reviews on the Magica and now can respond as I was on the Magica the first week of April (just down the hall in room 8300, Cheryl) and saw a lot of the good and bad on this cruise. First the cruise was good and met my expectations. The food was good, not great. The steaks were good, not great. The spaghetti was the best I have ever eaten. The pizza sucked.

 

Now for other observations. WE arrived at the airport at 1:30 and it took Costa over an hour to get us on our transfer due to their confusion of having more people with transfer tickets thatn they knew about. Thier list had 35 people and there were 60 people there waiting for a transfer. Then we were in line for over an hour and finally got on the ship at 4PM. Too long.

 

Ship was very crowded but did not seem so. The casino was never overly crowded and I ended up a winner for the week. That's good. Entertainment was good not great. Staff was not as friendly as other cruise lines that I have been on. Even caught some rudeness from some of the staff, but that was the minority.

 

Tender to Catalina Island was quick with no lines. Disembarkation was the fastest I have ever had. Walked straight off and through customs to the waiting transfer...

 

Overall a good cruise.

 

Now for the ugly story with our friends that were first time crusiers. They departed Dayton on airfare bought through Costa and they left late from DAyton due to weather. They were in FLL and in the Costa building by 4:30 PM and watched the ship leave because the Captain decided to go ahead on time and decided to not wait on them and 4 couples that were booked through Costa. Costa left them and they then had to find a way to catch the ship two days later. They had a nightmare but finally caught up in San Juan and missed 48 hours of their cruise. There is more to this story about the way they were treated and if you heard the whole story you may decide to cruise with antoher line.

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Staff was not as friendly as other cruise lines that I have been on. Even caught some rudeness from some of the staff, but that was the minority.

 

We caught some of that also :( , it seemed to vary by department. Every room steward that we came across was friendly and greeted us in the hall. I wondered if this is highly encouraged by their managers. The staff at the guest service desk and some of the guys working in the photo area were rude. Our waiter just seemed indifferent, but this could be because he was trying to do 3 people's jobs as the drink server and assistant waiter were never around. Our cruise on the Magica was okay, but we won't sail with them again. There were just too many minor things that when added up are enough to keep us from booking Costa again. We value our vacation time too much:D !

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Now for the ugly story with our friends that were first time crusiers. They departed Dayton on airfare bought through Costa and they left late from DAyton due to weather. They were in FLL and in the Costa building by 4:30 PM and watched the ship leave because the Captain decided to go ahead on time and decided to not wait on them and 4 couples that were booked through Costa. Costa left them and they then had to find a way to catch the ship two days later. They had a nightmare but finally caught up in San Juan and missed 48 hours of their cruise. There is more to this story about the way they were treated and if you heard the whole story you may decide to cruise with antoher line.

Hi Charley, Sorry to hear that the ship left without your friends and the other couples. This sounds like another Costa communication breakdown. First of all, I don't see the need to leave without them, as the ship is capable of arriving an hour EARLY in San Juan, as it did on our 3/5 cruise. I know that on a cruise this season, the Captain returned the Magica back to the pier to pick-up a guest that was late on a port visit, so I know he's not a heartless schedule freak. My guess is that there was no communication from the Costa reps at the airport to the ship to give any indication of the late arrivals status. Were the Costa reps still at the airport when these people arrived? It seems that there should have been sufficient time for them to communicate to the Port to inform them that the guests flights had finally arrived. These people are the poster children for why cruisers should not schedule flights on cruise travel days. It is just too stressful to fly in that afternoon, claim luggage, find way to the Port, check bags, register/check-in for cruise and all this while lugging around carryons. Arrive 30 minutes late on Sat. and it's no problem. Sure, there's the expense of a hotel room, but it is priceless to escape the rat race a day early.

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I too have learned to arrive a day early. Last year I went on HAL out of Virginia. I booked air with HAL. My plain sat on tarmack for 3 hrs. They told me later the computer went down. Fortunatly HAL held the ship for 15 min and sent a rep from HAL to airport to pick me up ad get me to ship faster. Being 3hrs late I mised all conecting flights. I left MICHIGAN at 6:00 in morning and arived at airport at 4:45 pm. THE ship sails at 5:00 . Fortunatly the people at HOLLAND AMERICA were very acomadating . THE reps though were advised of my late arival so they were waiting at airport for me . CARL :)

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I guess our 2/26 cruise on the Magica must have been a fluke. The biggest complaint I had was they didn't have my brand of beer.:eek:

 

How could the same staff turn into zombies from being so courteous on our cruise? The pizza, if you would like to know, was very good! So were the sub sandwiches. The lobster was excellent. The food overall was very good. Embarkation and Debarkation were a breeze. The ship itself was beautiful. The pax were, for the most part, very courteous. If you go on a cruise and don't meet friendly people, look in the mirror. Not all people are friendly. Not all staff are helpfull all the time.

 

ANYONE that is relying on a plane to get them to port had best get there a day ahead of time. There are just too many problems too often with delays and lost luggage to think you can get there at the last minute. We have had planes with mechanical delays and late delays and sick stewardess delays. Spend a couple exra bucks to get there a day or two early. It gives you time to unwind.

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I will agree that the lines were long getting on and off the ship, but the food was excellent. The lobster was fantastic. I loved the pasta. The staff was GREAT! Our cabin steward was so attentive to us (so much so that my new husband claimed she had a crush on him - she was in our room so much he thought she just wanted to see him). At the buffett, our plates were removed immediately when we were done with them, there was always a "drink fairy" offering beverages. We could find shade or sun if we wanted it no matter what time of day. There was a grumpy 60-something lady who got nasty with me because I splashed a little getting into the pool but she was the only really bad experience. If I could do it over I'd do a cannon ball instead.

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Note that I said it was a good cruise and I met many many happy people, even our friends that had a 5 day cruise were cheerful. Our waiter and room steward were top notch. We had Marjorie as our room steward and she was the best. Our waiter was Pariana and he was also first class. My dw and some of our friends were not too crazy about the lobster. I couldn't say because I didn't try it. And as far as the pizza goes, some may have liked it. I didn't and that is just an opinion. I thought Carnival pizza was much better. I also saw the rudeness in the front desk area and in the photo shop. Again just an observation.....So don't work me over too bad......I make the very best effort to enjoy all cruises and haven't had a bad one yet. I just wanted to let folks know that some passengers were left behind and Costa could have done a better job to hold the ship just 15 minutes or a half an hour. What if that was you standing on the pier as the ship is pulling away and you felt protected buying airfare through the crusie line? They were on air bought through Costa so we all thought that the ship would wait for them since they were in the building before the ship pulled away.

Again just my opinion. . And as far as our friends go, They told me they overheard the converstation to the captain that there were several late arrivals and he made the decsion to go anyway.

 

I sailed Costa, had a good time and now will move on to another cruise line. I enjoyed other lines just a little bit more.

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it's up to the captin in the end. he might have other maritime restrictions he has to abide by too.

 

however on OUR cruise (mine and jeff's) we were delayed exiting port for a full hour while we waited for a late flight. We also waited in keywest and grandcayman 30 minutes to 1 hour later than our schedualed embarkation from thoes ports for late people. so waiting DOES happen, i was actually suprised we actually waited because all my friends told me do not be late to the boat, or else you will be S.O.L.

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So don't work me over too bad...... I just wanted to let folks know that some passengers were left behind and Costa could have done a better job to hold the ship just 15 minutes or a half an hour. What if that was you standing on the pier as the ship is pulling away and you felt protected buying airfare through the crusie line? They were on air bought through Costa so we all thought that the ship would wait for them since they were in the building before the ship pulled away.

Again just my opinion. . And as far as our friends go, They told me they overheard the converstation to the captain that there were several late arrivals and he made the decsion to go anyway.

Hi Charley, Thanks for the additional details about the PAX left behind. I don't know why Costa is so inconsistent in their service. I know that the Captain has held the ship in the past and once even returned the ship back to the pier for a straggler. I hate to admit it, but my DW and I nearly missed the ship from St. Thomas. I forgot to set my watch back that week (3/5) and was very late getting off the ship. I went to St. John anyway for a short visit and was late on our return due to huge crowd waiting for the ferry and then heavy traffic from Red Hook back to the Pier. I had misjudged the exact time we were supposed to be back by, but I knew we were kind of late. We literally ran for it and the ship was already closed up and ready to sail. A guard at the gate saw us running and asked if we were on that ship (pointing at the Magica). He radioed down the pier and they had to open the door and roll the ramp back out for us. Probably less than 5 minutes later and we would of been left behind and crying. I just find it inexcusable that the Captain would sail away knowing that there were late PAX in the Port Terminal or even on the way from the airport. It should not have been a problem waiting 30 minutes when they consistently arrive in the first port (SJ) an hour early. My DW is reading over my shoulder and she claims that Costa must pay a significant amount if the ship is docked longer than scheduled, though I don't know this for a fact. I agree that the pizza was forgettable. I never met a pizza I didn't like and it really is a regional dish. I guess theirs is authentic Italian (San Marguerita?). I loved most of the food, including the lobster and I can't understand why they can't be more consistent in their kitchen. It seems there were a lot of complaints about mushy lobster on different weeks, maybe even on the same cruise. I'm glad they were on their "A" game the week I was on.

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Charleyb - I actually agree with you about people being rude in the photo area. They acted really put out when I asked them where to locate some photos. My husband also hated the pizza because it was soggy even though I liked the taste. I have to agree that it was soggy. I'm probably partial to this cruise since it was my honeymoon. It definately had problem areas. I was more ticked off about the tendering in Honduras than anything else. We may as well have stayed at sea that day because there was no time to do anything. We went snorkeling and had to practically jump in and back out of the water immediately. Then it took forever to get back on the ship and the crew didn't know how to tie the tender boat to the ship. It wasn't a horrible experience but in reality we'll probably go with a different cruise line next time too.

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  • 2 weeks later...

For those of you on the April 16 sailing that were disappointed with any aspect of your cruise please contact the guest services at this email pierce@us.costa.it. I talked to her about my concerns and was told this is the best way to let know Costa know your concerns. If you like to write letters send to Guest Realations Attention Costa

200 South Park Rd. Suite 200

Hollywood, FL 33021

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