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amazer

Enchantment cabin smelled like an ashtray

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I haven't read anything on these boards about smoking and non smoking issues. I wish I had known about this possibility ahead of time... Our cabin absolutely reeked of cigarettes when we entered and there were ashes in one of the dresser drawers. We are all non-smokers and when travelling we always ask for a non-smoking hotel room or table at a restaurant. But it is clear to me now that there are no non-smoking cabins on a cruise ship. Our cabin had a window that didn't open so we could not get any fresh air in there. When I complained (it really smelled awful) all they could do was spray Febreze type stuff on everything to try and eliminate the odor, and of course they cleaned the ashes out of the drawer. Since the cruise was 100% booked - or so they said- they could not move us to a less stinky cabin. Anyway, if you can't stand the smell of cigarettes this is a "heads up" that you might encounter the same situation we did. The previous people who stayed in that cabin must have been smoking up a storm in there! Ultimately, we didn't spend much time in the room anyway and enjoyed spending time on the outdoor decks of the beautiful ship.

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I do wish that there could be a way to accommodate folks who want to smoke while still allowing folks who don't want the smell (or are allergic) to have their needs met as well. Cruise lines are you listening?

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Must be different on the older ships. When I sailed on the VOS last year, we weren't able to smoke in our cabin. The smoke detector went off. I never smoke in our cabin anyway. Always smoke outside or on the balcony when I have one. Being a smoker, the small space of a cabin is too much for me to handle with the smoking. I am sorry you had that happen to you. I know I am a considerate smoker and don't wish that on anyone.

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We were in the cheap seats - cabin 2098. I liked the location of the cabin - near the elevators/stairs so we didn't have long walks down the hall. To elaborate just a bit more...when I complained at the Purser's desk, her first response was," well - people are on their vacations and they like to be able to smoke in their cabins" My response was "well, I'm on my vacation, too and I shouldn't have to stay in a room that smells like an ashtray". DMorris I didn't even notice if there was a smoke detector in the room! If there was I'm sure they disabled it somehow or it would most definitely have gone off.

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Sorry to hear of this problem. On our last cruise, which was on the Enchantment, the kids had an odor in their room when we arrived. The room attendent came in and I asked right away to have it taken care of. We went off to lunch and when we got back everything was great. Don't know what he did or sprayed but it took care of things for the week.

 

Our first cruise we asked for non smoking and it was explained there was no such thing, to bad they could not make one side of the ship non smoking like the do on the outer decks etc.

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I can sympothize with you I HATE the smell of smoke!!! I usually bring a travel size bottle of febreeze with me or lysol to air out the room.. Good for killing germs too.

On the same note I travel with my best friend who is a chain smoker and she ALWAYS smokes in her cabin, and it reeks of tobacco. I commented to her the last cruise we were on that I could NOT stand to be in her cabin because of the smell, she promtly told me to wait for her outside :p ....... You can always count on the fact that people are going to do what THEY WANT TO DO on THIER vacations...............:rolleyes:

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We just got back from the 6/20 Mariner and experienced the same problem. Our room (7592) stunk of cigarette smoke and it was very noticeable every time we entered. Our 2 older sons were in 7593 across from us and their room smelled good! I asked our CM why our room smelt of smoke and he said maybe because the 2 people on either side of us were constantly smoking. The guy on one side of us was always in the room because he had a drug/bomb sniffing dog w/ him. It was disgusting to smell that and Lysol spray wouldn't get rid of it either.

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I feel for you on this one, as cigarette smoke drives me nuts. We live in CA, where almost all public places are non-smoking. It is so strange to walk into a restaurant in another state and be asked, "Smoking or NON?"

 

One thing you mentioned is that they could not move you. This is most likely not true. I could be wrong, but I believe they need to keep a few cabins open for issues & emergency moving around. Our ship was sold out, however when DH complained about an issue upstairs, they told him that they could move us the next day if it continued. DH asked how that could be if the ship was sold out. He was told, it could be done. We did not end up moving as it wasn't as much of an issue in the later part of the cruise, but it would have been possible.

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We had the same problem on our recent cruise. Voyager 5/30. The room smelled like an ashtray. We first noticed the problem when we entered the room. Our cabin steward had someone come down and clean the carpet. But that night when I put my head on the pillow I could hardly sleep because that reaked of smoke. The next morning I went to the Pursur and complained and even though the ship was full they could have moved us. We had another couple with us and chose not to move but asked for new pillows and all new bedding. They agreed to this and also cleaned out carpet again. It was much better after they did this.

This was our 13th cruise and we never had this problem before.

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Hmmm - now I am confused because they said they couldn't move us and some of you are saying they really could have... They should have at least offered us some other kind of compensation(free drinks? a free massage?) After requesting to be moved 3 times I was told that the ship was full and even the cabins that they set aside for emergencies and such were in use. After speaking to people at the desk directly and being told that I was on some"waiting list" for another cabin they left a letter in our door saying that nothing could be done to move us and that they would deep clean the room again while we were at dinner.

 

I would like to thank you all for your support in this matter!

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This is one of my fears I have about cruising! There is nothing worse then the smell of old stale cigeratte smoke permeated into everything, YUK! I hope this isn't the case on my next cruise, it will be my first inside cabin.

 

Carrie

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