juliecat Posted September 7, 2006 #1 Share Posted September 7, 2006 I booked a cruise for later this month on HAL using the online booking engine and then transferred the booking to my agent (spur of the moment trip). I included air and transfers in the booking and the invoice listed it as paid in full (as of 8/1). The invoice lists air add-on and my home airport but does not state the airports that I'm flying to or from (the cruise in Vancouver to LAX so round trip would be an obvious default and the tranfers are for both airports). I just got a frantic call from my TA telling me that HAL says the air is one way in the booking and I need to pay another $160 for the air the other direction. There was no way to book one way air on HAL.com, so I could not have made this selection. I called HAL myself. They admit this was a computer error but will not honor the price on the invoice. The customer service agent says I have to have my travel agent call back and speak to a supervisor; she will not deal with me since I transfered the booking to an agent. Do I have any hope of the cruiseline honoring the original contract? I am a Mariner, but it doesn't seem to be worth much. Any advice? Julia Link to comment Share on other sites More sharing options...
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