newmexicoNita Posted September 7, 2006 #26 Share Posted September 7, 2006 Hi, Nita, Do you think that HAL can hold the passenger responsibile to pay more for the airfare? Are you saying that she must pay the $160 or lose her deposit because of their computer glitch? she is not trying to get a better price, just the price that she was quoted at booking or a refund for the airfare. I think Julie has alot more choices that just coughing up more money or losing a deposit. I outlined those earlier. I am very interested in hearing more of your opinion. thanks. I don't know, that is why I said to follow through. I am not the only one on this thread that feels she may be up a creek without a paddle. If the airfare should have come out one way and showed something different than, like ads that have wrong prices, I am not certain she can get an adjustment. I am not saying I think HAL is right I am just saying what I feel the outcome will be. I hope I am wrong. I wonder why you are jumping down my throat about this? NMNita Link to comment Share on other sites More sharing options...
cruisin240 Posted September 7, 2006 #27 Share Posted September 7, 2006 This is just a thought.....if you transferred the booking to the TA...isn't it now their responsibility? Didn't they take this booking over? Maybe they will give you the commission to help you with the extra airfare cost..I still think this transferring a booking is so strange, why do the cruise lines allow this? Link to comment Share on other sites More sharing options...
happy cruzer Posted September 7, 2006 #28 Share Posted September 7, 2006 Hi, Nita, I am so sorry that it sounded like I singled you out negatively. I wanted your opinion because you are a TA and I thought you would have experience with this. It just seems illegal to me to: book a cruise and air on 8/1 and put the cancellation policy on the passenger then come back 1 mo later asking for $160 for a mistake made in calculating airfare and if you don't pay us more then you face the cancellation penalty. If I were to have a company try to stick me that bad, I would disbute the charge with my credit card company and go to the Federal Trade commission. I think an ok solution is that they refund the air and let you do better if you can. But even that is not a good trade practice. Let's hope Julie gets a good compromise! And peace and I am so sorry if I went off the deep end. Link to comment Share on other sites More sharing options...
newmexicoNita Posted September 7, 2006 #29 Share Posted September 7, 2006 This is just a thought.....if you transferred the booking to the TA...isn't it now their responsibility? Didn't they take this booking over? Maybe they will give you the commission to help you with the extra airfare cost..I still think this transferring a booking is so strange, why do the cruise lines allow this? I happen to agree with you: why do they allow us to take them over? I am not complaining you understand, but I have always wondered the same thing. I somewhat understand if you book while still on the ship. It is a way to get people to commit and still be able to use their TAs. I also can't quite understand why, with only 3 weeks to go she would transfer it, but again, what do I know. I will be interested to find out what transpires and if she can get this resolved. NMNita Link to comment Share on other sites More sharing options...
serendipity1499 Posted September 7, 2006 #30 Share Posted September 7, 2006 This is just a thought.....if you transferred the booking to the TA...isn't it now their responsibility? Didn't they take this booking over? Maybe they will give you the commission to help you with the extra airfare cost..I still think this transferring a booking is so strange, why do the cruise lines allow this? Cruisin...This has been going on for as long as I can remember..It went on when I began in the Airline Business..Many times Psgrs book with a carrier & release bookings to TA's for any number of reasons.. 1)They could have seen an ad in the Sun. paper or on-line after hours & wanted to be sure to get a discount (three day sale which could have been the last day & the TA was closed..) 2) Or could have booked on board a HAL cruise..Hal often has discounts or OBC's for booking on board..They suggest you release it to your TA later.. 3)Or you might want to get a particular cabin locked it & then release the booking to a TA... Last year we made a booking directly with HAL... Four months later we released the booking, at HAL's suggestion, to an on-line agent... The TA was quoting a price of over a thousand dollars less than our HAL invoice.. After discussing it with a HAL Supervisor we released the booking with his blessing..:) Happy cruising all..:) Betty Link to comment Share on other sites More sharing options...
sail7seas Posted September 7, 2006 #31 Share Posted September 7, 2006 I did it once. We decided during an evening we wanted to book a Suite for a particular cruise. Went on line to check it out and found there was only one suite left. We had to take it right then or risk losing it. In the morning, I contacted my TA and told her to take over the booking. All I did was preserve that suite from disappearing by the time her office opened in the morning. Link to comment Share on other sites More sharing options...
DD Posted September 7, 2006 #32 Share Posted September 7, 2006 AS a TA myself, it is nice that you booked and then gave the business to your local Travel Agent. I can guarantee you he appreciates this. Now, to your problem: I hope you can get it clearned up especially if you have found a better price, but my gut feeling is you can't. No one can hold a company responsible for computer glitches. Not fair maybe but normally the case. I don't think you can cancel the air this late either, but good luck and let us know how things come out. NMNita Just wanted to pipe in my agreement on this one. We really do appreciate the business when you transfer your reservations to us. I try to show my appreciation in return by giving a significantly higher discount than I normally would and also trying to pull some onboard perks (Pinnacle, wine, etc). I try to make it a win-win for both myself and the client because I'm fully aware that the client did not have to do this. Link to comment Share on other sites More sharing options...
juliecat Posted September 7, 2006 Author #33 Share Posted September 7, 2006 Gotta love my TA! He had his supervisor call a supervisor at HAL and they agreed to honor the original price on the contract. I now have the round trip air at the price originally quoted and paid in full. Thanks to everyone for their advice. My TA went into the call back with a list of my preferences on how to handle this and really came through. BTW, this was one of those 72 hour sales that ended before the TAs office opened on Monday morning so I wanted to grab the fare while I could. Julia Link to comment Share on other sites More sharing options...
zaandam_2 Posted September 7, 2006 #34 Share Posted September 7, 2006 juliecat - thanks for letting us know how it turned out. Link to comment Share on other sites More sharing options...
happy cruzer Posted September 7, 2006 #35 Share Posted September 7, 2006 This is truly a good solution. Did they assign the flights too? I hope you love it all and have a great vacation! Link to comment Share on other sites More sharing options...
RuthC Posted September 8, 2006 #36 Share Posted September 8, 2006 Congratulations! Oh, how I love a happy ending. :) Now go and have a great cruise. Link to comment Share on other sites More sharing options...
tarps14 Posted September 8, 2006 #37 Share Posted September 8, 2006 ........and that would be the reason she released to her TA in the first place! Clearly they knew exactly who to call. I wonder if she hadn't released to a TA would this have come to the same conclusion? I gotta say I doubt it. You hope that HAL knows what side the bread is buttered on and clearly this TA could have lost them some business in the long run (okay, maybe not a huge amount in the grand scheme of things, but you get my point). Good for you! Your persistence paid off. Hang on to that TA with both hands!:D P.S. Have a great cruise! Link to comment Share on other sites More sharing options...
serendipity1499 Posted September 8, 2006 #38 Share Posted September 8, 2006 juliecat..Great to hear that this was resolved for you..Thanks for letting us know..Enjoy your cruise..:) Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted September 8, 2006 #39 Share Posted September 8, 2006 juliecat, that is great. I am so glad everything turned out great:) Thanks for letting us know. Link to comment Share on other sites More sharing options...
newmexicoNita Posted September 8, 2006 #40 Share Posted September 8, 2006 Gotta love my TA! He had his supervisor call a supervisor at HAL and they agreed to honor the original price on the contract. I now have the round trip air at the price originally quoted and paid in full. Thanks to everyone for their advice. My TA went into the call back with a list of my preferences on how to handle this and really came through. BTW, this was one of those 72 hour sales that ended before the TAs office opened on Monday morning so I wanted to grab the fare while I could. Julia Congratulations and I do understand why you grabbed it. You have a good TA, but he has a great cliant. This may help some see the value in a good travel agent. yes, we sometimes can get things accomplished you can't do on your own. Can we solve all problems? Of course and normally when we can't we do feel bad, but if nothing else, we know who to contact and there is power in numbers. NMNita Link to comment Share on other sites More sharing options...
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