RLM77 Posted September 19, 2006 #1 Share Posted September 19, 2006 Just got our docs for Hawaii and none of our OBCs show up anywhere!:confused: We, in theory, have one for stock ownership, one for booking onboard and one (or two) for itinerary changes since we booked. Where should they be listed? If they should be there, who do I call...TA or Celebrity or BOTH? Thanks all, Marlee Link to comment Share on other sites More sharing options...
ECCruise Posted September 19, 2006 #2 Share Posted September 19, 2006 Just got our docs for Hawaii and none of our OBCs show up anywhere!:confused: We, in theory, have one for stock ownership, one for booking onboard and one (or two) for itinerary changes since we booked. Where should they be listed? If they should be there, who do I call...TA or Celebrity or BOTH? Thanks all, Marlee OBCs will not be on your docs. Check with the purser a day or so into the cruise to verify. If there is a problem, they will have time to correct it. Link to comment Share on other sites More sharing options...
slotaddict Posted September 19, 2006 #3 Share Posted September 19, 2006 That is correct they are not on your docs. Link to comment Share on other sites More sharing options...
hajekfam Posted September 19, 2006 #4 Share Posted September 19, 2006 You can also check your account on the TV screen once you board. It may take a couple of days to appear. Link to comment Share on other sites More sharing options...
RLM77 Posted September 19, 2006 Author #5 Share Posted September 19, 2006 Thanks Link to comment Share on other sites More sharing options...
Ships R Great Posted September 19, 2006 #6 Share Posted September 19, 2006 Just got our docs for Hawaii and none of our OBCs show up anywhere!:confused: We, in theory, have one for stock ownership, one for booking onboard and one (or two) for itinerary changes since we booked. Where should they be listed? If they should be there, who do I call...TA or Celebrity or BOTH? Thanks all, Marlee We also received docs last week. The OBCs did not show up but there was a -$50 which I assume is the credit for the changed itinerary, instead of an OBC. Check with your TA. Ours told me we would get a $50 credit on our credit card from her. Just 25 days! Whooppee! Link to comment Share on other sites More sharing options...
SheilaNC Posted September 19, 2006 #7 Share Posted September 19, 2006 Be sure to take proof of your credits with you to show the Purser if the credits don't show up by Day 2. We've never had a problem, but feel better knowing we have evidence of credits and it facilitates fast response. Enjoy those credits...we actually had more than $100 left over on our last cruise. Note: they will credit overages back to your credit card (nice discount) Link to comment Share on other sites More sharing options...
BocaRoo Posted September 19, 2006 #8 Share Posted September 19, 2006 If you booked online directly with Celebrity and they faxed/e-mailed your "Confirmation Invoice," your onboard credits will be visible. They will be listed last in the "Cruise Charges" section. We booked our next cruise while onboard the Summit with the Future Cruise Consultant and received an OBC of $200 per cabin; the code for this is: "ADV2-$200 ONBRDCR." Due to the 4/13/07 Constellation changing from a Caribbean sailing to a TransAtlantic itinerary, and all the problems, etc. we encountered, we received an OBC of $100 per person; the code for this is "OBC2-$100 OBRDCR." The "2" after the "OBC" indicates 2 people are receiving the $100 credit. These two codes are listed right under "Taxes & Fees." Note that actual dollar amounts are not listed in the "Guest #1" -- "Guest #2" etc. columns. I hope this helps! I know I was very pleased when a Captains Club Agent finally explained this to me and I was able to actually see my precious OBC's on my invoice! Link to comment Share on other sites More sharing options...
bububr Posted September 19, 2006 #9 Share Posted September 19, 2006 The cabin credits both for stock ownership as well as pre-booking on board showed up on the second day. Nothing was listed on the cruise documents when we recieved them. Dave:eek: Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted September 20, 2006 #10 Share Posted September 20, 2006 You can call the Captains Club number before your cruise and they will be able to confirm the OBC's. Mary Lou Link to comment Share on other sites More sharing options...
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