Mr. T & Amelie Posted September 29, 2006 #1 Share Posted September 29, 2006 Well, thought I would soon be taking my 1st Hal cruise... After "lurking" on this board for some time now, I felt the need to sign-up. Unfortunately, my initial post will be of the negative variety. After much internal debate, this past Monday I finally brought myself to book the 4 Nov. Noordam sailing. In the past, I've used both B&M travel agent and one of the big internet travel sites with good success. Frequenting CC over the past several months, I learned of internet sites unfamiliar to me which others have found pricing to be very good. So, after comparing several of these, I discovered an excellent price for the category I was certain to be happy with. It was one of those agencies that had one price for booking strictly on-line, with a higher price for call-in and speak with an agent to book. I completed the on-line process Monday, complete with credit card info, etc. Shortly thereafter, I received an e-mail from agency listing names, dates, itinerary, AND a six digit reservation code. Wanting to purchase the HAL provided motorcoach service to the pier, I attempted to contact the agency Tuesday (since I did not have the option to do this when booking. Also wanted to inquire whether this reservation code constituted a confirmed booking with HAL. Telephoned toll-free number posted on website and spoke with someone who told me that the person able to add motorcoach fare to reservation was busy, but would return my call "soon". Guess what? Just for the heck of it, I went on the HAL website under the "Booked Guests" section, clicked on immigration form, and entered six digit code plus last name, as requested. Since I had booked an "SZ" guarantee, I did this to see if room number was yet assigned ( a tidbit I learned about on this board). YEAH, our names appeared and I had the option to complete immigration form, which I did not do at this time. Seeing our names on HAL's booked guests page, I was relieved because surely everything must be in order, now to only get the motorcoach thing squared away. No return call from agency, so I tried the e-mail route to no avail, e-mail another time, again no response. Each day this week I went back on HAL site to see if there had been a change to room number (wishful thinking), each day is still showed GUAR. I go back on today, several hours ago, and get a message to the effect "Your Booking Has Been Cancelled". WHAT, you gotta be shi.... me! Immediately telephoned HAL, told agent what transpired, and she researched to see what had happened. After a minute or two, she informed me the cancellation took place because HAL had not received any payment towards booking. I paid full amount when booked since it was within 45 days of sail date, even called credit card company to make sure they authorized payment (since the amount was more than I had ever charged on card previously, but well within credit limit). Okay, a note was made to allow charge to go through, good, no problems there. Bottom line - after trying all week, agency has not responded to phone calls or e-mails. Person at HAL said I would be able to rebook directly with her. I asked if price would be same as I initially(thought) I paid. Sorry, but you will have to pay current HAL rate(much more and unaffordable to me). I'm going to start crying now. Suggestions welcome. Link to comment Share on other sites More sharing options...
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