Amlee Posted November 11, 2006 #1 Share Posted November 11, 2006 From my other thread, We had/have stateroom 6690. Now I explained that I wanted a veranda room that slept 3 people with lower beds, as none of us are able to climb into the upper beds. I was told that 6690 was the last veranda room open, but that it would sleep 3 on the floor and 1 in a pullman. So I booked it. I got to looking and thinking last night something doesn't look right. So I made my thread asking if anyone knew for sure as the CSM had told me the above. I got replies that it was 2 on the floor and pullman. To call RCI. So this morning I called RCI to ask and was told yes this is true. So I then repeated my request and asked if any verandas had opened up that would meet my needs. I was told yes, but it would be $400 dollars to upgrade. I said do it. She said that she would email me the information and we would be in cabin 7200. I said great and got off the phone with her. I then went to look at the room and it's an ocrean view room NOT a veranda. :mad: So I call back and I'm not a happy sailor!! The orignial CSM's did not make any notes as to my request or our conversation. So I'm told they have no way to know if we had that conversation. Which isn't my fault, as it makes no sense for me NOT to make this request due to mine and my mothers back problems and the age of my grandmother. Neither my mother or myself are able to climb or help my grandmother in the the bunk. I'm now on the phone with my 2nd supervisor because as a TA, I want to know how this would be handled if I have a client in front of me. As a TA, I have to depend on these CSM's to listen to my clients needs and say yes, I have what you are looking for, No I don't have what you are looking for, or I can meet these needs, but I'm sorry I can't meet these needs. As my 1st supervisor just said, I'm sorry. Nothing I can do. Which to me isn't something I'm willing to go back to a client and say. If we have been honest with and told that the veranda request can be made, but your cabin will be this way, at least we would have known what to expect. But that didn't happen. I also want a supervisor to know what is going on and to let them know their CSM's need to be better trained in the fact of taking the notes of the clients and being honest with the TA and client. I am getting such a run around!!! How is it my fault that the CSM didn't make the notes in my booking? I was told that I should have made my request plan. :confused: The 2nd supervisor said that I should have looked at the notes attached to my fax and called if they didn't meet my request. HELLO! WHAT DOES SHE THINK I'M DOING!? I'm doing what she is telling me to do, but I getting the "how do we know that is what you requested? There isn't any notes on the booking." :mad: If this had happened to a client, said client would be upset with me! I asked how am I suppose to make sure that the CSM is making the correct notes? As it seems once you are off the phone with them your screwed!! As it turns into a "Well we have no proof that it happened" type things. When I brought this to her attention, she didn't seem to understand what I was saying and was told repeatedly to call back if I see a mistake. :confused: AHHHHHHHHHHHHH!! Link to comment Share on other sites More sharing options...
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