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Neal, I certainly hope you find something that works for you. It is too bad that things got out of hand and were not handled smoothly. When BOA bought out MBNA I assumed there was going to be some "interesting" things happen. So, I stayed on top of things and asked a lot of questions.

 

Let's hope the new programs, you are looking at, run more smoothly.

 

I, on the other hand, have never had a single problem using my Compass Rewards certificates. I have used about $25,000 worth of these certificates since getting my first card in 1997.

 

Please report back with results, good or bad, so others can have even more information to base their decisions on.

 

John

 

I will report on how this situation pans out and will post a cruise review as well.

 

I appreciate your perspective, but I reject the infferance that this problem was due to BOA - they've been great - or due to my lack of research -I have not seen this problem documented on any thread and it is a recent change to how NCL enforces a current policy.

 

I can get by people not doing the things they say they are going to do - par for the course. I will not deal with people who say they did something when they didn't.

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I appreciate your perspective, but I reject the infferance that this problem was due to BOA - they've been great - or due to my lack of research -I have not seen this problem documented on any thread and it is a recent change to how NCL enforces a current policy.

 

 

No inference made. Just an observation that I don't have a lot of trust in BOA due to previous dealings and I stayed on top of things because of it.

 

John

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if you entire cruise including down payment is 2400 and you have paid a $400 deposit and send it 5 certs for final payment. You will get the 2000 credited, 400 refunded to your cc and lose a $100 from the cert. That's how people get money back...its their money not extra from the cruise line....

 

Thanks for posting this Sid, it's been over a year since I've redeemed any and was looking for just that exact info because (as we know) banks & cruiselines sometimes change their rules!

 

We got our cruise for $2120 & have $920 due at final payment (after our deposits). I now feel safe sending in $1500 in certificates. I really only wanted $1000 in certificates for this one but they emptied my acct and the gal on the phone said she entered it wrong and couldn't stop the process once done.---But $600 out of pocket on a 10 day Hawaii cruise for 3 people isn't bad :D . I love using these certificates!

 

Let's see, roughly $20 pp/pd. YEP I can afford to tip ;)

 

BTW-I think we've only used about $5000 in certificates total, but when you are use to insides, outsides, & balconies at best and are willing to cruise in the slack periods, it sure is nice

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Thanks for posting this Sid, it's been over a year since I've redeemed any and was looking for just that exact info because (as we know) banks & cruiselines sometimes change their rules!

 

We got our cruise for $2120 & have $920 due at final payment (after our deposits). I now feel safe sending in $1500 in certificates. I really only wanted $1000 in certificates for this one but they emptied my acct and the gal on the phone said she entered it wrong and couldn't stop the process once done.---But $600 out of pocket on a 10 day Hawaii cruise for 3 people isn't bad :D . I love using these certificates!

 

Let's see, roughly $20 pp/pd. YEP I can afford to tip ;)

 

BTW-I think we've only used about $5000 in certificates total, but when you are use to insides, outsides, & balconies at best and are willing to cruise in the slack periods, it sure is nice

 

This is what they did last February. the new certs says "not to be used for downpayment" in the past any overage even if it was the downpayment was returned. I just sent in 4 certs myself which will require returning about $500 in down payment so I'll tell you real soon if this is a probem....

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The "not to be used for downpayment" means you can not send in certificates to book your cruise. Once you give them a credit card number and your down payment is charged, you can send in your certificates to get your money credited back to your credit card. We have used certificates to pay 100 percent of our cruise including the down payment. This time (Pearl-Nov. 16th) we used $2500. However, this is only about 50% since we are taking all of the kids.:D

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In the same sentence as certificates cannot be used as cruise deposit, it also says certificates may not be used retroactively. Retroactive to what, I wonder. :confused:

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I am guessing it means you cannot apply it to receive a credit "after" you have cruised. In other words, it has to be accompanied by a current reservation. Also, now reading a copy of one I have, it seems the "cruise-related travel deposits" may be referring to you can not use them on your credit card toward airfare/hotel charges to get you to/from the cruise ship. Who knows???

The only problem with this program is that there isn't anyone to call to get a straight answer to these questions. If you call ten times, you get ten different answers. :o

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I, on the other hand, have never had a single problem using my Compass Rewards certificates. I have used about $25,000 worth of these certificates since getting my first card in 1997.

 

Please report back with results, good or bad, so others can have even more information to base their decisions on.

 

John

John, On the "I just don't get NCL" thread I started when NCL lost my certificates, you siad "yes, I've had a few go missing but BOA replaced them..." Or something like that...

 

I commend your positive attitude, I would see a few lost certificates as a problem.

 

Anyway, I was finally able to pay NCL for my upcoming cruise. The certificates that they insisted they mailed were in account applications (not to be confused with account services) when I called to find out which ones they applied and had not applied.

 

They had no record of ever trying to mail the certificates - my TA and I must have imagined the whole thing. They were just waiting for a letter from BOA naming my wife as an authorized card user - for six weeks.

 

As this did not sound like the BOA I deal with, I asked for their fax number and called BOA to get the letter.

 

The first person to pick up the phone at BOA was able to provide the letter. She provided her first and last name (without me having to ask) and started the conversation with "how may I exceed your expectaions today?" I asked her to fax the letter to NCL and then to me. She told me it would take 1/2 hr and I had the fax in 10 minutes. Oh yeah she also concluded the conversation by giving me her full name and direct extension and asked "have I exceeded your

expectations today?" One more thing, she had a record tha said a similar letter was faxed to NCL 5 days ago.

So I call NCL back and I think I get the same rep after three voice menus (who did not provide her name or extension on either call). I give the same story all over again and she replies "we're still waiting on the letter from NCL" I told her to check the fax number she just gave me and it was not there.

 

I told her that BOA sent me a copy, I'd resend while she holds. She suggested I try a differnet number as the number she gave me the first time "didn't always work so good....."

 

So I fax it to the second number, and hold for 10 minutes while she goes to get it.......

 

She came back and explained that the fax wasn't a fax at all, but a computer with a back log and it was still not there (you can't make this stuff up).

 

"I have a confirmation that it went through in my hands....."

 

She replied that "we'd just have to wait for it to come through and I should call back later."

 

I asked her if there were any regular fax machines around her.... she thought about it and went to get another number. The number she gave me this time worked!!!!!!!

 

"Thats all we need to apply the certificates and we'll do that in a few minutes."

"Can I hold while you do this?"

"No but I'll send you an e-mail in a few minutes that its done."

 

So I hang up....After two hours no I mail.... I call back get someone else who says they have not been applied. "Shes got a lot of those things to enter and says she'll get to it by the end of the day."

 

I called back at the end of the day and they were, in fact, applied. 2 days later still no e-mail.

 

My agent about fell out of her chair when I called to pay the small remaining balance - they had told her in no uncertain terms that they could not do what they eventually did, and the guy she talked to was explicit that he had personally mailed the certificates.

 

I guess for some, this would not be a problem, but I would feel better If NCL was more proacitve in dealing with these situations. Working fax machines and folks who gave their name and extension would be nice too.

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Neilstuber: As your posts can verify, these certificates are work. They are not for people who are not organized and do not follow up on things. They will definitely fall in the cracks if you let them. When all is said and done, we have always received all of our certificates credited correctly, but it is something you can not give up on. Do not take no for an answer and keep pushing until you get the answer you need. We have used approximately $6000 in these certificates so it is definitely worth it but man-oh-man there must be a way to make it easier.

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A heads up for those of you who book through a travel agency- you will only receive the standard 3% credit towards points, not the 4% bonus rate promised for NCL purchases. Unless the charge comes directly from NCL, you don't get the bonus.

 

I went through several layers of supervisors with BOA, and the last even researched it, and called me back a couple of days later. I even offered to fax my cruise statement to them, but no dice.

 

Maybe a way for NCL to encourage you to book direct with them and save the TA commission...???? In any case, it would have been nice if they had made this policy clear when they were advertising the card!!!!!

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A heads up for those of you who book through a travel agency- you will only receive the standard 3% credit towards points, not the 4% bonus rate promised for NCL purchases. Unless the charge comes directly from NCL, you don't get the bonus.

 

I went through several layers of supervisors with BOA, and the last even researched it, and called me back a couple of days later. I even offered to fax my cruise statement to them, but no dice.

 

Maybe a way for NCL to encourage you to book direct with them and save the TA commission...???? In any case, it would have been nice if they had made this policy clear when they were advertising the card!!!!!

 

This may not be completely accurate. If the TA charges the card through NCL you get the full 4%. If they charge it to the TA and then pay NCL by check or its credit card you don't get the 4% as its not an NCL charge. Have you spoken with NCL about the way the TA does this? It may be a problem with NCL since they want the charge through them and not the TA. As with most things there are exceptions to this, ie. when the TA(or the buying group the TA belongs too) buys the rooms pays for them and then resells then for what it can get. It may also not apply where the TA is selling a group booking.

but thanks for the heads up....

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We have always booked through TAs and receive the 4%. Our cc statement comes in with "NCL Reservations" as the person charging. It seems our TAs are only middlemen for customer service but do not lay out any money to NCL. They merely tell us how much NCL will be charging our account for deposits, final payments, etc.

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Ive read where you can do a no fee cash advance on your NCL credit card. Will these also qualify for the 3% ?

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Ive read in other post where the acct holder has viewed his accout on line? Does anyone have any info on how to go about setting that up? web site address?

thanks!!!

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Ive read where you can do a no fee cash advance on your NCL credit card. Will these also qualify for the 3% ?

 

No. Must be "purchases".

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Ive read in other post where the acct holder has viewed his accout on line? Does anyone have any info on how to go about setting that up? web site address?

thanks!!!

 

As someone said bankofamerica.com. Just remember although you can watch your purchases online, real time, bonus points are only viewable through the statements so are viewable on a month to month basis.

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The certificate value is the point value. 2 $500 certificates will give you a $1000 payment (not really discount) on any NCL cruise. Read the caveats in previous posts. We have had 2 cards for many, many years and with our currently booked back-to-back will have received over $12,000 in reduced cruising. I can't think of a better affinity card. If only some of the other cruise lines would go from a 1% rebate to the NCL 3%!

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We have accumulated the $1000 credit for our next cruise and are thrilled about this. Unfortunately, we have almost 6 months left until we are able to start accumulating for this next year. I have read from other posts that people in similar situations have requested a second card in their husband's/wife's name, so that they have two cards. Who do I contact to make this happen?

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We have accumulated the $1000 credit for our next cruise and are thrilled about this. Unfortunately, we have almost 6 months left until we are able to start accumulating for this next year. I have read from other posts that people in similar situations have requested a second card in their husband's/wife's name, so that they have two cards. Who do I contact to make this happen?

https://wwwn.applyonlinenow.com/USCCapp/Ctl/entry?sc=FAAH6C&mc=A0000028IT This is the link directly from NCL's website. We just applied about 3 weeks ago for our 2nd card and received and it took about 2 weeks to get here. We received instant approval from applying online.

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We have accumulated the $1000 credit for our next cruise and are thrilled about this. Unfortunately, we have almost 6 months left until we are able to start accumulating for this next year. I have read from other posts that people in similar situations have requested a second card in their husband's/wife's name, so that they have two cards. Who do I contact to make this happen?

 

You need to apply separately for a new account in the other persons name not add them to your current account. I know it sounds the same but its not.

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This must be some kind of record.

 

I sent our three certificates via FedEx 2-day on 2/8, and NCL received them on 2/10. I just checked "My Cruises" on the NCL website today (Saturday, 10/13), and they have already been applied!

 

Just an update on the address I used (two addresses appear on the first page of this thread but haven't been mentioned since):

 

Norwegian Cruise Line

Attn: Accounting Department

7665 Corporate Center Dr

Miami FL 33126-1201

 

My cover letter contained our Booking Confirmation number, our names, the date of sailing and the ship name. I also mentioned that we booked direct with NCL, and I included both home telephone and cellphone numbers. Both of us signed each certificate (we have two cards and the certificates were from both cards).

 

This is the third time we have used Certificates, and we're just short of enough points for another certificate. This is WONDERFUL program! It sure is keeping us cruising with NCL.

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This must be some kind of record.

 

I sent our three certificates via FedEx 2-day on 2/8, and NCL received them on 2/10. I just checked "My Cruises" on the NCL website today (Saturday, 10/13), and they have already been applied!

 

Just an update on the address I used (two addresses appear on the first page of this thread but haven't been mentioned since):

 

Norwegian Cruise Line

Attn: Accounting Department

7665 Corporate Center Dr

Miami FL 33126-1201

 

My cover letter contained our Booking Confirmation number, our names, the date of sailing and the ship name. I also mentioned that we booked direct with NCL, and I included both home telephone and cellphone numbers. Both of us signed each certificate (we have two cards and the certificates were from both cards).

 

This is the third time we have used Certificates, and we're just short of enough points for another certificate. This is WONDERFUL program! It sure is keeping us cruising with NCL.

 

I have a similar experience from this month. I sent mine in last Friday. October 5 by certified mail. They could have not been received before Tuesday 10/9 as Monday was Columbus day no mail service(except express mail). They were credited to my account yesterday. Also third trip on them.

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Anyone know if this card will ever be available in Canada? :(

 

I checked into this last month, spent half a day on the telephone. The bottom line is that because we live in Canada. If we go into default they can't re-coup their monies . So My reply back was then find a canadian bank partner or make a deal with MBNA to run the NCL card. I think NCL is missing the boat on this issue.

I have done 4 cruises and the 5th will be in January. SO NCL I hope u r reading these threads.

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Wish we could use them for the onboard bill, but you can't.

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I have a similar experience from this month. I sent mine in last Friday. October 5 by certified mail. They could have not been received before Tuesday 10/9 as Monday was Columbus day no mail service(except express mail). They were credited to my account yesterday. Also third trip on them.

 

 

Ours went in the mail on Oct 9, checked with the post office & they were delivered on Oct 16, credited to our acct on the 17th. We presently show a credit balance on "my cruises" so I'm waiting to see how long that takes to get backed out to the credit card. My wife & I were just discussing how nice it would be if they could just prepay our tips/service charge with some of the excess and give us an OBC for the remainder.

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"My cruises" is no longer showing a credit balance. I haven't checked with BoA yet, but I'm assuming the $ was credited back. This went Quickly!!!

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Requested a $500. voucher from B of A on 10/9. It was sent out at midnight that night and arrived today. But, because it hadn't arrived yesterday, I called all 4 numbers that I have for B of A and was on hold for 30 minutes.

 

A word to the wise ... NEVER call at lunch hour :eek:.

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I cannot see my balance due on NCL.com. When I go into my reservations it just shows the date and our names and that we have no flights with them. Where does one see deposits and balances? I will be sending in a BOA cert soon, and I want to keep track of the transactions.

 

Our final payment is due 12-15.

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When I go to "My Cruises," on the top right is the total price for the cruise. Directly under that is the "Payment Schedule," which shows our Final Payment amount and the due date. There are no deposits or credits shown (but if I had a credit balance, that's where it would be).

 

Hope that helps.

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I cannot see my balance due on NCL.com. When I go into my reservations it just shows the date and our names and that we have no flights with them. Where does one see deposits and balances? I will be sending in a BOA cert soon, and I want to keep track of the transactions.

 

Our final payment is due 12-15.

 

If you booked through a TA, you may not see anything but system error. :mad:

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Can somebody please let me know the pros and cons of using the Norwegian Compass reward certificates thru a Travel Agency? It looks like the majority of people on this board are booking directly with NCL. Is this because of less hassle when using a Compass reward certificate? I have only cruised once and it was with Norwegian. And for that 1st time, I booked with an online TA and saved a bundle compared to if I was to book directly with NCL.

So now that I have amassed 500 points within 1 year for the NCL compass reward, I am questioning myself whether I should book directly with NCL instead of TA. I also want to mention that when I booked with the online TA, I booked it 4 months before the actual cruise date. Most of the best deals are last minute deals that online TA offers. Is that even a possibility anymore with all these deadlines and processing time for these certificates??

I also noticed that people mention they should mail the certificate directly to ACCOUNTING of NCL even if you deal with a TA. But if I book thru a TA, why would I send the certificate to NCL at all? I understand that the TA makes a payment to NCL but shouldn’t the certificate go directly to whoever you are directly paying the balance to? Another reason for sending the certificate directly to TA is because you will not be able to see your balance on the NCL website which means you will not know if you rec’d the credit.

I don’t know, please excuse me if these questions look stupid which is probably because I have only cruised once.

Thank you.

Ben

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They really are just like cash. I always use a TA to make the reservation but I mail the certs directly to NCL...as I don't want to to trouble the TA to handle them and send them in. They don't effect the commission the TA gets they are just like cash. Four months is plenty of time for the certs. You pay in full and send them in. Normally from the time you ask for them its less than 2 weeks and 2 weeks to get them to NCL and credited back to you. Hasn't been too much of a hassle yet and 500 dollars is 500 dollars!

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They really are just like cash. I always use a TA to make the reservation but I mail the certs directly to NCL...as I don't want to to trouble the TA to handle them and send them in. They don't effect the commission the TA gets they are just like cash. Four months is plenty of time for the certs. You pay in full and send them in. Normally from the time you ask for them its less than 2 weeks and 2 weeks to get them to NCL and credited back to you. Hasn't been too much of a hassle yet and 500 dollars is 500 dollars!

 

I just completed the cycle for my first use of the Compass Rewards, and your time frames were pretty much on the money.

 

To start it off, I called the Bank of America number as mentioned on the first post in this thread, and as cautioned, the person who answered was somewhat clueless. So a waited a bit, and called back and got someone who very familiar with the program. In a few minutes, the transaction was completed, and I was pretty confident there would be no problem. The three $500 certificates arrived in about 10 days. Upon receipt, I emailed my TA to let him know I had my certificates, and asked him if he preferred that I send them to NCL or to him. Since the certificates say the rewards must be sent in with your final payment, I confirmed with the TA that it was OK to send just the certificates to NCL, and the actual final payment to him. He told me to let him know when I mailed them, and he would let me know when NCL posted the credit to my account.

 

I followed the guidelines from this thread, making copies, sending USPS Certified Mail with receipt. It took about 10 days before it was posted, and the only problem I had was I have still not received my confirmation from USPS. I noted in the Post Office that you could get your confirmation via email, so I think I will try that next time. I haven't read recent posts here, but do not recall seeing anyone posting the use of an email confirmation.

 

The bottom line is that I have made my final payment for our 1/16/2008 cruise on the Gem, and I am very pleased with the whole process. I certainly appreciated all the information I received and used from this board, and hope everyone's transaction is as smooth as mine.

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I just completed the cycle for my first use of the Compass Rewards, and your time frames were pretty much on the money.

 

To start it off, I called the Bank of America number as mentioned on the first post in this thread, and as cautioned, the person who answered was somewhat clueless. So a waited a bit, and called back and got someone who very familiar with the program. In a few minutes, the transaction was completed, and I was pretty confident there would be no problem. The three $500 certificates arrived in about 10 days. Upon receipt, I emailed my TA to let him know I had my certificates, and asked him if he preferred that I send them to NCL or to him. Since the certificates say the rewards must be sent in with your final payment, I confirmed with the TA that it was OK to send just the certificates to NCL, and the actual final payment to him. He told me to let him know when I mailed them, and he would let me know when NCL posted the credit to my account.

 

I followed the guidelines from this thread, making copies, sending USPS Certified Mail with receipt. It took about 10 days before it was posted, and the only problem I had was I have still not received my confirmation from USPS. I noted in the Post Office that you could get your confirmation via email, so I think I will try that next time. I haven't read recent posts here, but do not recall seeing anyone posting the use of an email confirmation.

 

The bottom line is that I have made my final payment for our 1/16/2008 cruise on the Gem, and I am very pleased with the whole process. I certainly appreciated all the information I received and used from this board, and hope everyone's transaction is as smooth as mine.

 

I use the email(USPS) confirmation but I didn't think it was available for certified mail....

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I use the email(USPS) confirmation but I didn't think it was available for certified mail....

 

Just returned today; it took two weeks.

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I will be cruising in 3 weeks and we just booked the cruise. I have almost 900 points but it is pointless to use any points since I booked so late. Here is my question: I almost always book within 2 months of sailing or less so final payment is always due for me at booking. How can I use certificates then? I very rarely book 90 days out. Can I just request certificates, hold on to them, then send in once I book? Final payment is always due when I book though since I am a last minute cruiser. Hope I havent wasted the last 1.5 years accumulating almost a thousand points for nothing!

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