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Wrong people for wrong suite


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We are a party of five with 2 suites, currently 2 people in 1 room , and 3 in the other., unfortunately our TA has 2 of us switched in the wrong room. How difficult is it to switch so my partner is in my room and the others are in the 3 people room, with using your room key to get into the room, all personal billings and extra fees and disembarkation at foreign ports attached to your room key( I know we just cant switch room keys) Whats the best way to take care of this? I called NCL and they told me to contact my TA, I called my TA and they said Give NCL a call. Im sure I could fix this during embarking but I rather have it settled as to make the first day hassle free, and not the tie up the people in line behind us

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Lonster, I think you will find many responses here saying that it is most definitely your TA's responsibility to fix this. I would call back your TA and report that NCL can only talk to the

TA since the TA "owns" your reservations.

That is very nice of you (and understandable) to want this arranged before embarkation!

 

coka

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We are a party of five with 2 suites, currently 2 people in 1 room , and 3 in the other., unfortunately our TA has 2 of us switched in the wrong room. How difficult is it to switch so my partner is in my room and the others are in the 3 people room, with using your room key to get into the room, all personal billings and extra fees and disembarkation at foreign ports attached to your room key( I know we just cant switch room keys) Whats the best way to take care of this? I called NCL and they told me to contact my TA, I called my TA and they said Give NCL a call. Im sure I could fix this during embarking but I rather have it settled as to make the first day hassle free, and not the tie up the people in line behind us

 

 

You can either have your TA take care of it or take care of it when you check in at the ship. They should be happy to make the change. Your TA must do this for you as NCL won't do it unless the TA is on the line. You definitelycan do this when you check in or on the ship itself and shouldn't be anything beyond a momentary hassle.

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If your TA cannot get this figured out, it probably will not be that bad to wait for check in.

 

As you are ALL suite pax, you will get to do the VIP check-in which is done in a small room away from the normal embarkation mass of people.

 

The concierge will do the check-ins with you. It will probably be very quick and easy to get this straightened out.

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Hello,

 

I wouldn't wait until I am on the ship, since this should not be a problem at all. I had an issue with our room, and have been told the same thing (ncl told me to contact my ta, my ta told me to contact ncl). Finally I persisted on speaking with a manager at ncl, and they had me on hold while they called my ta and resolved the issue.

You really have to let them know that your cruise should be enjoyable, and not something that causes you stress from the get go.

Furthermore, if you actually complain to ncl that your ta has made the original mistake, and that they are unwilling to help, ncl will be more than happy to help you (since they, certainly, want to avoid "bad name" due the lack of the professionalism of their partners).

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I think the key here is to use a different TA for future trips! The TA is who should be fixing this for you so you don't worry about it until the cruise. If it's a TA office with other people, you might want to talk to someone else in that office and see if you bet a better customer service response from them.

 

Yes, it can be fixed at the pier, but my opinion is that you should have to wait for that because the TA should do it now.

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I totally agree that the TA should correct this mistake. Even if it was NCL who technically made the mistake, the TA should have noticed it and had it corrected. Good heavens, the TA made a commission for making your reservation and part of that includes getting it right and being your advocate for any problems you encounter.

 

I feel for you, as I'm still looking for a good one myself!! If the TA you're dealing with isn't helping, do other people work at the agency and could you hope to reach one of them on his/her day off - or enlist their help if they answer the phone? That worked for me with the TA who wouldn't give me a receipt for my deposit with Apple Vacations. Good luck getting this sorted out!

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Lonster, I think you will find many responses here saying that it is most definitely your TA's responsibility to fix this. I would call back your TA and report that NCL can only talk to the

TA since the TA "owns" your reservations.

That is very nice of you (and understandable) to want this arranged before embarkation!

 

coka

 

Something else I'd check is whether the TA did this on purpose to save you money. Sometimes they shuffle people on the reservation to get seniors' and Latitudes discounts.

 

Viv

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