A year ago I booked a room and prepaid (big mistake) for a night at the hotel.  Two day's before we were to leave on a plane I get the dreaded email so many others have gotten: see below We wanted to be in walking distance to town so we passed on the offer to stay at there other property. Thinking about all the great reviews this hotel had a year ago I felt confident that my money would be refunded. (mistake #2)  Now I have been emailing the hotel for over a month and a half and I still hav