Lost Luggage - FtLauderdale Nov 19
Really annoying finish this morning to a GREAT 13 day cruise on Equinox. One bag never made it from outside our room to the terminal building for pickup. No Celebrity personnel well-versed in what we should do with only 2 hrs to catch a flight and no advice on any quick solutions to the problem. We just left for the airport one bag down and spent 2 hrs after getting home just trying to talk to the right person. Turns out their solution is for us to file a claim on a non-Celebrity website and
After a Princess cruise we had the same scenario--both our suitcases out to the hall at the same time, my husband's never maade it to the terminal. Or, more likely, it was picked up there by another passenger by mistake.
Princess helped us look, but otherwise had no other way to help. They did give us a free ride to the airport!!. Received a measly $250 from them as compensation. Even the suitcase cost more than that!