We were due to sail on the New England cruise in July followed by the crossing back to UK. Today we had the following e mail from Cunard:-
After a long telephone conversation with a Cunard rep, she confirmed that staterooms are being used for Covid isolation and as we need an accessible room, there is nothing available for us. We explained that we had booked this cruise to meet up with friends who were joining us for the New England segment, said that we had booked our hotel in New York prior to the cruise, had a concert booked in New York that we would miss, all to no avail. We had already been cancelled and our refund was being processed.
We are Diamond members, we have cruised exclusively with Cunard since our first cruise in 2008 and recommended the cruiseline to friends and relatives. We have always defended Cunard when people have said standards are slipping, and remained loyal to them. That is now at an end. We have completely lost confidence in booking a cruise, how can we ever book again, knowing that it could be cancelled at any time. Of course we understand about covid but surely they must have known which staterooms would be needed to be shut off when we paid our final balance.
My husband has MS, he has to use a mobility scooter as he can no longer walk. We understand that we need an accessible room, we book it well in advance and we know we will never get an upgrade. We know that most of the excursions are inaccessible to us and we may have difficulty even getting ashore at some ports but I think this is now the final straw and regretfully concede that our cruising days may be over.
I feel very strongly that people with disabilities are discriminated against and I am completely disillusioned with Cunard.
