Looking for advice from all the knowledgeable cruisers here. My friend and I booked a cruise in August for end of April this year. The problem has happened when we tried to make final payment. We went through our travel agent, both paying our half with credit cards. Mine went through without any problems. When my friends was entered, nothing showed up at the agents end. He said to look again later to see if it was just a glitch causing the delay. We didn't check back with our agent until the following day. My friend's bank account says payment is pending, but when contacting Royal's agent now, he told the travel agent the card was declined. The bank says Royal has to issue a refund, but Royal says they don't as it was declined. Help please. Who should we escalate this issue to? Her money is being held in limbo! Final payment is due in 4 days, although the agent did give her a week longer to correct this. Out agent doesn't know what to do. Thank you in advance for