Yes! It took a few tries as I had to be around long enough to wait to get an agent.
They were very confused and I spent a fair amount of time on hold. The in person folks don't do the internet stuff...so no clear answers, but she could see my issues. They indicated that AA business is to rule the ticket, but that it's not 100% clear. One issue is that they had provided me a confirm for IB. When I logged in with that - I could see no bags, no seat, etc and no ability to do anything about it. She got new confirms for me for all three of us and now when I use those - I can see that we get two checked bags for person - in line with AA business international. And that allowed me to then purchase seats. So having a better path forward with IB I'm more confident of what should happen and be permitted at the airport in Venice. Was trying to avoid any issues at the gate at 4 am.
Appreciate your assistance. Travel is certainly not straightforward anymore.