I originally applied for the military OBC in 12/02/22 and was able to use it on two cruises in 2022. When it came time to renew my eligibility one year later, I was able to successfully renew on 11/30/2023. SheerID even sent me a happy little email saying that my eligibility had been verified successfully.
Today, while tidying up loose ends for my upcoming cruise in May (my first cruise since renewing my status), I asked my (big box) travel agent to call HAL and ensure that my military OBC and my husband's AARP OBC were applied to the cruise. To make a long story short, I was told that HAL had nothing attached to my mariner number showing that I was eligible for the military OBC. The HAL agent told my agent that all I needed to do was re-verify, wait 3 days, and then call back to get the military OBC applied. That didn't sound right to me but hey, what did I know?
Just now, I resubmitted all my info (again) and the immediate response was that I had already applied and been verified. So, clearly there was a record of my eligibility having been verified successfully (attached to my mariner number) somewhere in a database somewhere in HAL.
So what should I do next? Wait 3 days and call my TA again? Cry into my gluten-free beer?