Thank you all. I haven't tried Live Chat, but I did see where that was an option M-F, normal business hours, so I will try that tomorrow. I also have a cruise that I need to get cancelled having double-booked myself on a cruise that overlaps when I am still in France. I should know better than to be multitasking when I'm traveling abroad, so maybe they can help me with that too. You all are the best--fingers crossed Live Chat will be able to process this asap.
Susan/HRPro