pujro

Hi Jim, I didn't contact TUI as I'd been on livechat for an hour most days in the past last week! Totally fed up with it, pretty much every email they send out contradicts something or other. I tried Chronomics site a few times, never got past the destination bit, but had already noticed on some of the TUI stuff that you can use Randox instead, so did so without any issues. As a general comment, TUI website has got to be one of the poorest out there, every time I go on I get errors, or spot a mistake. Today I noticed that the Covid info link within my cruise booking takes you to a general Covid page not the cruise specific page! No wonder everyone is confused as hell.

The required masks for Italy are FFP2 as well, I read somewhere that you can get them onboard ship for a quid. We had a few already so taking them along. It's amazing how often TUI's email info has contradicted their own website!

I tried to order from Chronomics several times last week, no joy, wouldn't even let me select Spain Balearics! Got from Randox instead. Ordered online, collected from local store the day after.

Same here, had the email over weekend. Had a similar one yesterday saying we have to fill in location forms for Spain, even though that was dropped weeks ago. On each occasion I went on livechat to be told the email was wrong! You'd think with the size of TUI they'd have someone checking their emails are accurate, amateurs....Ha!