I agree customer service is awful.
We booked our cruise and paid in full $8,000 to take advantage of the sale in 2022 yes Paid in Full
then
AQV canceled our New Years Holiday ocean cruise out of Jacksonville Florida due to the ship being sold Trip canceled June 28, 2023 We we’re told refund would be 60 to 90 days After the 60 days I emailed Tara and was told it was 60 working days. 60 working days came I emailed again. Was then told by Tara that it is 90 days. At day 77 I emailed Tara again she replied
“I show the refund to be pending and have requested an update for you.
no contact has been received.
November 2 2023 is 90 working days and I’m totally discussed with AQV
I assume I will be emailing AGAIN