storelady

Thanks for your replies. I spoke with an agent when I first filed and was told they are so backed up with claims that I shouldn't even check the status for 30 days. I checked this morning and the claim has been assigned to someone for review. I also received verification from American Airlines that the Springfield flight was delayed by weather. So I guess it is just a waiting game now.

I asked about filing a claim with Celebrity and didn't give enough info, so here it is. I did purchase trip insurance through Celebrity (Cruise Care) I also purchased air transportation with Flights by Celebrity. The flight schedule was Springfield MO to Chicago connecting to LAX on American Airlines leaving on Nov. 5, sailing that afternoon. The flight from Springfield was delayed so long that we arrived in Chicago too late to board the connecting flight to LAX. The next available flight wasn't until after 1 p.m. which would have put us in LA after the ship had sailed. I've filed a claim through AON travel claims who handles claims for Celebrity. I have no way to upload the data they requested so I faxed the documents to them on 11/8 but have not heard anything back as yet. I hope this info is enough for anyone who has had a similar experience to give me an idea of what to expect. Thanks for your help.

Has anyone ever had to file a claim for a missed cruise with celebrity. How did it go for you?