Hi everyone, A friend who is not on this forum has paid and has received a cancellation invoice from Royal Caribbean for a cancelled cruise which was paid in full, early by mistake and now has had to cancel. They have agreed to cancel it and refund the money she has invoices to prove yet the have only paid back so far in 3 weeks less, than half, although they say they have paid it all. Under the 1800 number she cannot talk to anyone with any common sense. She has email payments but they are just as stupid. She has written and I have seen it, which is very logical and straight forward letter asking for proof of payments and dates paid and to which account. Its about $8,000 in total received just over 3k so far. Booked direct not though an agent...wrong move. So looking for an email of telephone number of Gavin Smith the Australian MD for RC or any email address which reaches an Australian team of RC. This is a mess of RC making and needs to get a responsible person involved to sort this for this lady. Thank you for any help on emails or direct telephone numbers.